Update For Customers Travelling On The 787 Dreamliner in May and June
Thomson Airways regrets to confirm, in the absence of a delivery schedule from Boeing, we have taken the decision to activate our contingency plans and switch customers booked on the 787 Dreamliner in May and June to alternative planes.
Our dedicated customer service team is in the process of contacting all customers impacted to inform them that they will now be travelling on Thomson Airways 767 long haul aircrafts, which have premium cabins.
We understand how frustrating and disappointing this news will be for those customers looking forward to flying on the 787 Dreamliner, we too are equally as disappointed that Boeing were not able to confirm a delivery date for us but unfortunately these circumstances are out of our control.
We would ask those customers who have booked through an agent to visit the local travel shop they booked with to discuss their booking.
For those customers that booked their 787 Dreamliner holiday direct, either via the Thomson and First Choice website or our call centre, a dedicated telephone line has also been set up and they can call 0800 0723 829 to speak to an advisor if necessary.
We will be refunding or crediting customers’ bookings with the supplement they have paid to travel on the Dreamliner.
For those travelling in Premium, as the legroom is not the same on the 767 as it is on the 787 Dreamliner, an additional £80 will be given as a gesture of goodwill from ourselves to recognise the disappointment of not experiencing the Premium Club within the 787 aircraft.
No decisions have yet been taken for flights beyond June as we still have not received a delivery date from Boeing. We would like to reassure customers that we have contingency plans in place to ensure our holidays in July and August still go ahead. Customers travelling on these dates would be switched to alternative aircraft and the same customer policy would be in place. We will inform customers if necessary, as and when we have a delivery date from Boeing.
As a company we are continuing to work closely with Boeing and remain confident in their ability to resolve the issues that have recently arisen with the 787 Dreamliner.