Bags of Space on the New Dreamliner
The perks keep on coming on the new 787. The next post in our Dreamliner series focuses on the super-jet’s superior luggage space…
We’ve been singing the Dreamliner’s praises over the past few weeks. We’ve already seen how the onboard oxygen levels and mood lighting can help to combat jetlag. And this week, we’re looking at space inside the aircraft, and discovering that bigger is better.
There’s enough room on the Dreamliner to swing a cat. And not just any cat – you could wield a Siberian Tiger on Boeing’s new spacious super-jet. The brand-spanking new plane is the length of 2.4 tennis courts and the width of 27 London buses, if you include the wings. Capacity wise- it’s got room for 25 elephants and its fuselage could swallow enough tennis balls to really worry Wimbledon’s organisers – that’s 1,810,285 if you’re keeping score.
The plane’s impressive proportions continue in the onboard baggage compartments. Most frequent fliers will have experienced a hand-luggage stand-off, when someone with a suitcase gets there first and you end up stowing your own stuff at the opposite end of the plane. The Dreamliner should put an end to showdowns like this. Each luggage bin on the 787 can fit 4 small suitcases, with vital statistics of 61,30,25cm. Science-wise, there’s 6.4 cubic feet inside each overhead hold on the Dreamliner. That’s enough room for 90 family-size bottles of pop or almost £250-worth of unleaded petrol. To help put that into perspective, the Dreamliner’s luggage holds are 30 per cent bigger than those on any other comparable plane, so there’ll be no more pistols-at-dawn scenarios with fellow fliers.
over head locker space is far too big.any thing over present reg size 5kg should be in hold.dread to think damage if case illustrated fell out onto my head.
Our policy is that customers will not be able to take any more than 5kg of hand luggage. Hope that helps.
The 5kg limit is why I stopped booking with Thomsons. Thought things might have improved but apparently not. I’ll just need to keep flying with Jet2
I’m sorry you feel that way, Alex but I hope we can be of service to you again in the future.
Whataboutpeoplewhobookpremierhotels,theyhave7kgohandluggageallowance
it states that you cannot carry more than 5kg on board. We have booked premium and was told we have 7kg. Does that mean we need to take an extra hand luggage bag with the extra 2kg?
Hi Graeme, I’ve checked and if you’ve booked Premium you’ll have a hand baggage allowance of 7kg. This will be needed to be placed in one bag which fits the baggage dimensions.
Could you please tell me is this aircraft flying to Cuba by the end of this Year 2012?
Thank you
Hi Neil, We don’t take delivery of the Dreamliner until early next year and the only routes it will be operating in 2013 is Mexico and Florida. Hope that helps.
Thomson website shows:
** Size limitations for hand/cabin baggage are as follows:
55cm x 45cm x 20cm.
Dreamline illustration shows dimension limits:
60cm x 30cm x 25cm.
This means most current cases will be too wide to fit the lockers. How is this an improvement?
Hi Sandy, The hand luggage dimensions will remain as 55 x 45 x 20cm. Although the illustration shows a different limit, this is just to show that the luggage holders are a lot deeper and higher. ^Hollie
I dont get it!…whats the point of having all that space if the hand luggage limit is 7kg?
What I also dont get is that you can only check in with 7kg, yet you ‘could’ buy another 30kg in the airport lounge to take on the plane. Seems you can take whatever weight you want on board so long as the profit goes to the airline or airport!!
Hi John, I’m sorry you feel that way. We do need to have some restrictions in place in regards to our hand luggage. Even if we have the space available, weight restrcitions for hang baggage do apply.
Hi, I’m due to fly to Florida on the 3 July 2013 and from looking at the flight schedule i think we r on the Dreamliner but could you confirm. Thanks
Hi Adam, Which airport are you flying from and do you know your flight number?
Hi
We are flying from gatwick and the flight number is tom070 on the way out and tom071 on the way back.
Hi Adam, I’ve checked the flying schedule and you should be flying on the Dreamliner. Have a great time.
Hi,we are flying to Orlando next year on the Dreamliner. Can you tell me what luggage allowance is please?
Hi Lorraine, The allowance if you’ve got seats in Economy Club is 20kg per person and if you’re in the Premium Club, it’s 23kg per person. Hope this helps.
My family & I have booked to fly to Florida on the 8th July 2013 (flight No TOM156 from Manchester) which I believe is on the new DL 787? I understand that the limit is 5kg but what are the size\dimensions of the hand luggage you are allowed to take on board this new plane? Thanks.
Hi Jimmy, The hand luggage dimensions will stay the same at 55 x 40 x 20cm. ^Hollie
Hi we are flying out to Mexico from gatwick on flight on TOM030 and back on TOM031. On the 30th July will I be on the Dreamliner?
In 2013
Hi Mat, Please send me your reference number and I’ll check this for you. Alternatively, please have a look at our flying schedule where you can find whether you’ll be on a Dreamliner flight – http://dreamliner.thomson.co.uk/flying-schedule/.
Hi I’m flying to florida on wed 19th june 2013 flight TOM070 on way out and 071 on way back have been told this id dreamliner can this be confirmed please as really need to know many thanks
Hi Michelle, Please send me your reference number and I’ll check this for you. Alternatively, please have a look at our flying schedule where you can find whether you’ll be on a Dreamliner flight – http://dreamliner.thomson.co.uk/flying-schedule/.
Hi Michelle, I’ve checked for you and your flight is planned to be on the Dreamliner plane as per the flight code you’ve given.
Hi Gemma, I’ve had a look in the brochure and your flight is planned as being on the Dreamliner.
when will you be flying to jamaica with the dream line
There’s no plans to fly to Jamaica at the moment, Mark but come 2013 when we’re due to receive more of the Dreamliners, we’ll be looking at operating all of our other routes.
We fly out on the dreamliner July 21st from Glasgow, it says extra leg room on premium which we have booked but how much wider are the seats as opposed to economy as it doesn’t tell u anywhere.
Hi Mandi, We don’t have any information on the width of the seats at the moment, only the seat pitch which is 38″ for premium.
How is it even possible to have just 5kg in hand luggage? Most people’s luggage weighs more than 3kg! So the only thing I could pack would be the equivalent of two packs of sugar. What is the point in showing large pieces of hand luggage when in actuality you can’t even use these on board because it would be over 5kg. What is the reason you have this tiny limit compared to other airlines (even Ryanair)? Is it to sting people at the airport check in desk?
Hi, All of our flights offer 5kg of hand luggage as standard due to the room in the cabins. Some of our holidays offer 7kg including Premier, A La Carte and if you’ve booked the Premium cabin on the flight. It’s a restriction just like for your check-in baggage. Charges would always be given if you were to go over this.
HI,
We are going to Mexico from Manchester at 9.15am TOM144 can you tell me if this is the Dreamliner please.
Hi Fiona, Which date are you travelling on?
We are going to Mexico from Manchester at 9.15am on Sat 11th May. Flight number Tom 144, can you tell me if this is the Dreamliner please.
Hi Fiona, Sorry I didn’t see you had re-sent more information. It looks like it’s currently planned to be on the Dreamliner but this can change.
Thanks for you reply I hope it doesnt change as thats the sole purpose of me booking the holiday to go on the Dreamliner.
x
Will there be room for my 22 pocket Scottvest ‘flight buster jacket’ in the overhead lockers? I can manage to get 21.2 kilos of stuff in it if I try.
Hi Clegg, You’ll be able to take your jacket on board. If you’re using this to store the items you’ll be taking onboard instead of a bag, you’ll just need make sure you’re still within your hand luggage allowance.
Hi,
I am flying to Florida on the Dreamliner on the 5th June 2012 and I just want to make sure my hand luggage will fit the requirements.
Sub Zero trollycase small
Size H56, W36, D19.5cm.
Thanks
Hi Grace, Our hand luggage restrictions on the Dreamliner will be the same as on all our aircrafts. You can take a look at the specific dimensions here – http://www.thomson.co.uk/editorial/legal/baggage-allowance.html. I hope this helps.
I have booked to fly to Florida from Glasgow on 9th July 2012, returning on 23rd July. I booked as I was told these are Dreamliner flights, can you please confirm they are.
Sorry year should be 2013
Hi Stevie, Can you let me know what your flight numbers are?
TOM584 & TOM 585
Hi Stevie, Both those flights should be on the Dreamliner. ^Hollie
Hi we are flying Tom 182 from manchester 21/7/13 to cancun return tom 183 ,4/8/13can you confirm it’s a dreamliner please ,also we have paid for an extra 5kg of luggage can we split this extra between our 2cases thank you
Hi Sue, This flight is scheduled on the Dreamliner.
Unfortunately you didn’t answer my question about luggage as I’ve purchased an extra 5kg luggage can we share this between us
Hi Sue, Sorry we missed the second part of your question. You can share the additional 5kg between you in your hold luggage allowance. ^Hollie
I am so excited. WelytoMexicoromGlasgow on13May(TOM518)returning on 27 May(TOM519).Is this on the dreamliner?
Hi Shirley, Your flight is set to be on the Dreamliner.
Thanks Dan, I cant wait.
Why do you schedule almost all of your flights to Florida from May to October. These are exactly the wrong months to visit Florida. November to Easter is much better weather, low humidity, almost no rain and lovely blue skys.
Hi David, Thanks for your feedback and I’ll pass this to the relevant team. We do still have some flights over the Winter Season to Florida.
Hi, we’re flying to Mexico on 1st December 2012 from Manchester on flight TOM144, was just wondering if this is scheduled to be on the Dreamliner or not, thanks!
Hi Emma, This is scheduled to be a Dreamliner flight. I hope that helps.
I thought ur dream liners were being delivered 2013 and 1st flights in may? The comment above would indicate otherwise? As they are going dec 2012!
Hi Will, We’re expecting delivery in early 2013 and the first flights are in May. I hope that helps.
Excellent post. I used to be checking constantly this blog and I am impressed! Extremely helpful info particularly the remaining phase
I take care of such information much. I was seeking this certain info for a very lengthy time. Thanks and good luck.
What’s the delivery date for the thomson dreamliner
Hi Fraser, We’ll be flying the Dreamliner from May.
I’m planning to go to Cancun on 23′rd may 2013 from London Gatwick for two weeks, can you comfirm that will be a Dreamliner flight, its half the reason i’m planning to go!
Thanks
Hi Jay, Can you please send me your flight number so we can check for you?
will 787 be flying out of bristol
Hi Roy, At the moment the Dreamliner will be flying from Gatwick, Manchester, East Midlands and Glasgow. We’re constantly reviewing our flight routes so if this were to change we would let you know.
looking at the prices for 2013 to Florida I had expected to Fly dreamliner from Bristol
Hi Roy, The Dreamliner’s will be based at Manchester, Gatwick, East Midlands and Glasgow and be flying selected flights to Sanford. We may introduce the Dreamliner’s to more local airports in the future.
Hi could you please tell me what the seating plan is for the dreamliner. We are wanting to book for Mexico but wondered if there was any two seats apart from in Premier seats or is it all 3 3 3.
Hi Janet, I can confirm that all of the Economy Club seating is 3-3-3. You’re correct in saying that Premier Club seating is 2-3-2 – that is the only place you’ll be able to have 2 seats apart.
What airports will ya b going 2 in Mexico and Florida?
Hi Luke, We fly to Sanford in Florida and Cancun in Mexico. Have you any plans to travel on the Dreamliner?
You said earlier that space was the reason that you only allow 5kg, but you give a specific size of baggage , so why can’t we fill up to the size of the bag we carry, or are you going to say we can bring this bag but just put in our tooth brush ?????
Hi Paul, The maximum size of the hand luggage we allow is to ensure the bags will fit in the overhead cabins, and that all customers will be able to fit their hand luggage on-board. The allowance of 5kg is to ensure that the total weight of the aeroplane won’t exceed the maximum amount allowed on board. I hope this helps.
Hi im flying to mexico May 15th on the dreamliner, could you tell me how much it will cost to upgrade seats with extra legroom, thanks
Hi Sharon, If you could please let me know your booking reference then I’ll be able to check this for you.
Hi my booking reference is
, have booked via Hays Travel, if you could please tell me the cost and also when i would be able to book the extra legroom seats, thanks
Hi Sharon, Do you have a Thomson reference number? The number you’ve given is a Hays Travel one, so I can’t find your details with that. You may be able to get this from Hays Travel by asking them if they have the supplier reference number.
thanks for your help, i have booked the extra legroom seats now for £120 p/p. i can not book the seats yet though, i know its 90 days prior to departure, as im flying on the 15th May could you tell me the exact date i can choose my seats as there seems some confusion as to include the date i fly when counting back the days, this is very important as i am getting someone else to do this because i will be away in feburary too, and i would hate to pay £240 and find we wont be sat together because we were too late booking seat numbers, many thanks sharon
Hi Sharon, You can select your seats 90 days before your inbound flight home, is your inbound flight on the 15th of March or is that your departure flight Sharon?
Hi my departure date is 15th May, my tom ref is, are you 100% sure it before your inbound flight as i dont want to miss the start date of being able to select your seat, it would be such a waste of money having already paid for extra legroom and not being able to sit together
Hi Sharon, I’ve had a look at your booking and you’ll need to select your seats 90 days before the 29th May which is your return date. I hope this helps.
Thanks this is very helpful,although im still very worried, having spoken to a thomson advisor instore and a Hays Travel advisor, i have been told by both i can prebook seats 90days before departure, as im not going to be in the country 90days before departure im taking your advise as i will be back 90days before arrival date, i will print out our conversation just in case all extra leg room seats together have managed to get booked early, thus leaving us seated apart,so i could at least try and get our £240 back
Hi Sharon, You’ll be able to select your seats 90 days from your return flight back to the UK. All extras such as Extra Space seats are non-refundable but if you’d like to send your booking reference across I’ll check whether your flights on the system and see if there’s anymore information I can give you.
ok thanks my booking reference is ******* i do hope you understand my worries
Hi Sharon, I’ve looked into your booking for you and understand your concerns for your seats. According to your flight departures in order for you to book your extra legroom seats, the date you may look to do this is approximate February 13th – for your outbound flight and for the return flight they’ll be available from February 27th. If you would like to visit http://www.flightextras.thomson.co.uk this will be available to help you or you may also contact your local store. I Hope this helps.
I do hope you and your family have a wonderful holiday in Mexico.
we fly to goa on the 23/12/2013 ontom134itake it
thiswillbeonthedreamliner
H Bob, I’ve just had a look into this for you and your flight is scheduled to be on one of our Dreamliners.
Hi, I’m planning go to Cubu in March 2014 and the Dreamliner is flying from Gatwick; are there any plans to extend departures to Glasgow?
Hi Karen, Thank you for your question. At the minute we only fly from Gatwick and Manchester to Cuba. I’m really sorry for the disappointment.
Gatwick it is then! Thanks for your reply.
we are travelling to mexico on dreamliner (hopefully) in november and i was thinking of getting my daughter a ‘trunki’ for handluggage….the 2 larger dimensions are under size but its 24cm instead of 20cm – will that be ok for size?? thanks….excited.com!!!!
Hi Karen, Can you send me the full dimensions please.
hi leanne – its 47cm x 33.6cm x 23.2cm …thanks
Hi Karen, It is too big however Trunki’s are generally accepted as hand luggage. It would be at the discretion of the staff on check-in.
we are duetolytoSandordon15thMayontheDreamliner.Giventhepresentproblemswiththenewplanecanyoutellmewhichaircraft willbeusedinitsplace
Hi Malcolm, Thanks for your message. We’re currently communicating with Boeing for the latest information regarding the 787 Dreamliner and will keep all of our customers updated. In regards to your query, we do have an aircraft change policy, which includes the new 787 Dreamliner. It details that if for some reason we need to make a change to the flight program, then we may do so at any time. Our customers that are affected will be notified in good time with their new flight information. All of this information can be found in ‘Our Agreement’ section 4 online or in our brochures. I hope this helps answer your query.
If it isn’t a Dreamliner, then it would most likely be a 767, which are quite nice in the Thomson fleet.
But middle May is quite far away, hopefully the issues will be resolved well before then.
I agree with Thomson’s policy of having a strict limit on hand luggage, although given so much room on the Dreamliner, perhaps this can be changed to 7 Kg free, or even 10kg for those willing to pay a fee.
My next questions is what short haul routes will the Dreamliner be tried on before it starts long haul in May? (Assuming its batteries get sorted in time)
Hi Juan, Thanks for your message. I understand your comments. Unfortunately due to our baggage policies we’re currently unable to offer that amount. Our policy states
‘The total weight of hand luggage items must not exceed 5kg and is part of any baggage allowance which you may have purchased, or be entitled to (please see your travel documentation). You must be able to lift this yourself into overhead storage compartments and any handbag or laptop computer bag (or equivalent) must fit under the seat in front of you.’
Our passengers are also of course allowed to take extra baggage if added to their booking prior to departure. In regards to the short haul flights, we have no information on that at this time. I hope this helps answer your query.
We are flying to florida on thr 11/05 2013.
As it is the Dreamliner please can you give us a update.
Hi Dave, We understand your concerns. At the moment it’s still too early to distinguish the outcome of the investigation that Boeing are currently undergoing on their aircraft’s. Once this has been fully investigated and a solution has been found, we’ll be able to forward this onto our customers. We’re currently working very closely with Boeing in order to have the issues resolved and have not received any communication from them regarding changes to our scheduled delivery dates. At this current time we’re still working towards flying our first 787 Dreamliner on May 1st. However if there was to be a programme change regarding our flights, then all of our passengers will be notified and given options by our Programme Change Team. I hope this helps.
Sorry i mean ,Hi i am just wondering if i could take a small suit case as my Hand luggage to florida if i can what is the maxi mum size ?
Hi Jack, Thanks for your message. Yes you’re able to take a small suitcase on board the aircraft as long as it’s within the guidelines for the luggage weight of up to 5kg on board and also the Max. Dimensions of 55cm x 40cm x 20cm. I do hope you have a wonderful holiday to Florida.
Are thomson going to be giving compensation to people who are booked on the dreamliner if it doesn’t fly. Some People have booked there holidays on the soul purpose of been one of the first people to fly on the dreamliner. I’m due to fly on the 30th June to mexico
Hi Clare, We remain focus is delivering out dreamliner on time to our customers. When we have the information we’ll notify customers straight away if any changes are made.
Boeing have confirmed delays to there customers ( yourself included ) so the chances are slim for any summer flights on the dreamliner.
Hi Claire, As stated in my previous comment we want to reassure that we’re still working towards our first Dreamliner flight on the 1st of May. If anything was to change, then all of our customers will be notified immediately.
Hi, we are due to fly from East Midlands to Cancun on the Dreamliner 22nd May. We are booked in premium and should be selecting our seats anytime now. Are there the same number of premium seats on the 767
Hi Elaine, We’re currently in the process of putting in place contingency plans. Where possible we’ll look to re-allocate customers onto a Thomson Airways 767. We operate a number of 767′s and the size of our premium cabin varies. Once we have more information from Boeing regarding delivery dates we’ll be able to look at which 767’s we have available to use in our fleet. As soon as Boeing confirm our delivery schedule, should there be any customers impacted, we will immediately contact those customers to confirm all details.
Hi why is the seat selection 90 days from the return flight?Anyone only going away for 7days gets to choose their seats a week before us. Once before we logged on the date given to us on the booking form to find most of the seats already allocated.
Hi Elaine, Our system only allows us to pre-book seating within 90 days of your return date. This is because you need to reserve seats on both legs at the same time, and cannot do this separately. Because your departure date is a week later than those flying for a shorter period of time, the facility to do this becaomes available a week later. I’m sorry for any inconvenience this may cause.
What will happen if the Dreamliner is unable to fly? Following the number of incidents in other countries using the Boeing 767. As the whole reason why we booked through Thomson was for this plane.
Hi Bonnie, At the moment we’ve had no further information from Boeing regarding our scheduled delivery time. Once we do, we’ll look to let our customers know as soon as possible, should their flight be affected.
Hi having now had my seats confirmed on a 767, can you please tell me the registration of the plane i will be flying on. Flight number TOM 676. East Midlands-Cancun. Departure date 8th May 2013.
Hi Luke, I’ve just looked in to this and can see that we’re yet to have a confirmed registration for your flight. However if you’d like to contact us closer to your date of departure, we’d be able to let you know which plane you’ll be flying on. I hope this helps.
booked with you to Dom Rep on 15th November, please could you advise on cost for return premier seats.Thank you
regards
Lucinda
Hi Lucinda, If you could send your booking reference number to cares@thomson.co.uk I’ll be able to check this for you.
I am due to fly out on the dreamliner on 6 th july from manchester to cancun. Please can u tell me when i will be able to book my seats ? Or will it be on a 767 ?
Hi Chrstine, You’ll be able to log in to select your seats 90 days before your return journey back to the UK.
Hi im flying to florida on the 7th july
Can you tell me what plane it will be on.
Tom630.
Thankyou.
Hi Chris, Normally long haul flights you’d be looking to be flying on the 767. However this can change upon flight. You can find out what plane you fly on from 90 days of your return flight when selecting your seats.
we have booked a holiday to Kenya feb 2014 will we fly on the new 787 dreamliner
Hi George, If you could provide us with your booking reference, we’ll look into this for you.
the reference number for our Kenya holiday on 10th feb 2014 is ****/*****
Hi George, I’ve checked this for you and your flight is scheduled to be on one of our Dreamliners.
We are travelling premium class / upgrade to Cancun on 30th June from Manchester and should have been on the dreamliner.
The new flights are TOM 182 / 183 – please can you tell me what planes are to be used as the book seat option (seating plan) implies 2 different types of planes (a bigger on for return) and will premium class comfort and legroom be assured.
Hi Paul, Please can you provide your booking reference for us to check your exact flights.
Thanks Adam.. My flight ref is ****. My Tour Op booking ref is ****** – does this suffice ?
Regards
Hi Paul, I’ve just checked this for you and on your outbound flight you’ll be on a 767 and on your return journey, you’re still scheduled to be on one of our Dreamliners. With regards to legroom, Premium customers will still benefit from a 36 inch seat pitch on one of our 767 aircrafts and 38 inches on our Dreamliners. I hope this helps.
Thank you for the reply Lauren – this is terrific news. Is it the 767 V1, V2, V3 or V4 for outward flight and for the return, I suspect the dreamliner can only be advised as scheduled and not
confirmed at this stage. Should the dreamliner not be ready, is it possible to advise what plane will be used. Thanks v much.
Hi Paul, If in the chance you weren’t on the Dreamliner we do have contingency plans in place so we’d let you know as soon as possible. At the moment, we don’t have any further information at this time.
Given the recent news about the dreamliners coming back into service and whilst i note your comments about us being ‘scheduled’
on a dreamliner for our return journey, is it likely or do you know if the dreamliner will now be available for our outward
flight (flight details already provided but i am happy to give them again).
We depart from Manchester Airport on 30th June bound for Cancun.
Thanks very much.
Paul
Hi Paul, Unfortunately you won’t be on the Dreamliner for your out-bound journey. We aren’t putting it into operation until 8th July.
booking reference is ****/****
What’s the current release date of the dream liners ?
Hi Katy, We currently don’t have any new news regarding the delivery date of the Dreamliner. Once we have this information then we’ll let out customer know
Before I select our seats on the Dreamliner (Flight TOM186 to Florida from Manchester), would it be possible to see a seating plan which shows the exits, toilets etc? ‘Select your seats’ just shows 40 rows of seats with no other information.
Thanks
Hi Alison, We can’t provide an alternative seating to plan other than what’s available on your flight extras site. The seating configuration for the Dreamliner is 3-3-3 in Economy Club and 2-3-2 in Premium Club.
We are down to fly the Dreamliner premium in October 7 to Florida flight no. TOM156/TOM157 what will be our luggage allowance ?
Hi Ian, The baggage allowance on all of our holidays to Florida is 20kg. The standard hand luggage is 5kg. I hope this helps.
We are flighing to Cuba for Christmas will we be on a Dreamliner as we have paid for premier seats and been told it should be a dreamliner
Hi Richard, If you could send over your booking reference I’ll be able to double check this for you.
Hi – booked to fly from Gatwick on 21/08/13 – flight TOM070 – please can you advise if this is on a Dreamliner? My booking reference is
Hi Julie, I’ve responded to your previous post.