Where Your Holiday Begins
If you could design your own dream plane, what would you come up with? Comfier seats? Supersized windows? Whatever tops your wish list, the end result would probably look a lot like the 787 Dreamliner.
We’ve been involved with the design process from the word go, so every inch has been designed with you in mind.
Going on holiday should be all about having fun and taking time to relax. As one of the few times in the year when you get to spend quality time with those closest to you, it is important that every part of the journey is right. We think that the comfort and style in which you travel is just as important to your enjoyment as the destination.
We have booked a 2 week holiday to Mexico from Manchester on Sunday 26 May 2013 (a planned dreamliner flight day). Im assuming that if we booked a holiday on one of the days that the dreamliner is planned to fly that seats are automatically booked on this flight and not another aircraft as the flight number on our confirmation TOM182 doesnt match the one on the dreamliner schedule TOM13130. Or do you have 2 flights on the same date/same time/same airport.
Hi Pete, The flight numbers should match the Dreamliner flight numbers. Please see our flying schedule to see whether you’ll be one of our Dreamliner flights – http://dreamliner.thomson.co.uk/flying-schedule/.
Hi,
We’ve also booked for Mexico on 10th Oct 2013 flying from LGW & our flight numbers on our booking are TOM092 & TOM093, nothing like the reference numbers in your dreamliner schedule.
I have to say, if we end up on one of the 767′s again, we won’t be very impressed after spending that amount of money on the holiday for a tatty plane like we had for Goa
Hi Angela, The actual TOM numbers aren’t in our brochures but have flight codes. These still relate to your flight and will be on your details but isn’t something you would use yourself. I’ve checked for you and your flight is planned to be on the Dreamliner. I’m sorry you weren’t happy with our 767 plane. I’ll pass this feedback on for you.
I am flying from Gatwick to Mexico on the 10th May 2013; our flight numbers are TOM062 & TOM063. Can you confirm that we will be flying on the Dreamliner please? Thank you.
Hi Debbie, I’ve just checked this and you’re scheduled to be on the Dreamliner. Have a fantastic time!
Hi, I have the same question I have upgraded on our flight to Orlando because of the new plane and would like confirmation our flight code for 15 May 2013 is TOM070 and TOM071. Thanks
Hi Michelle, Which airport are you flying out from?
Hi Rhiannon,
Just to clarify, if I book any flight to Orlando from Manchester from July 2013 onwards…it will be on a Dreamliner?
Hi Stephen, There are some flights later on in the year as well that may not be planned for the Dreamliner. All of the information can be found on here for you – http://www.thomson.co.uk/editorial/editorial-downloads/thomson-florida-flight-timetable.pdf.
Afternoon, Gatwick airport.
Hi Michelle, Yes, this is currently planned to be on the Dreamliner.
Great, we cannot wait, my 5 year old son is so excited!
Thank you.
Hi im sure your getting fed up of the same question so im sorry we are flying on tom 186 on the 13th of june 2013 manchester to sanford will this be a dreamliner flight? i tryed to work it out but i couldnt find a flight code.
Hi Anthony, TOM 186 is a Dreamliner flight. Have a great time!
Hi were booked on man to orlando flt on fri 17 may 2013 dep man 1050 is this a dreamliner flight please ? It is supposed to be , but given the messing round weve experienced with thomson 2 days ago regarding car hire i just wanted to check
Hi Maria, Can you provide us with the TOM number for the flight please?
might i add with regard to my previous post above , that we only booked the holiday 2 days ago and already have had to make 3 return trips to the shop to see the travel advisor and numerous phone calls .Also some details in the new brochure are incorrect.
I’m sorry to hear that, Maria. If you’re unhappy with the service you’ve received from the retail store, I’d recommend making a complaint directly with them.
We have booked to fly from Glasgow to Mexico on 22 July 2013. Our flight number is TOM518 and I would like to confirm that this is a Dreamliner flight?? Thanks
Hi Caroline, TOM518 is a Dreamliner flight. Roll on July 2013.
Hi
We are flying to Cancun on the 17th Sept at 9.25 from Gatwick for our honeymoon and have upgraded to Premier, can you tell me which plane we will be flying in please?
Return flight 1st Oct 14.05
Many thanks.
Hi Ernie, This will usually be a 767 but all our planes are subject to change so this can never be guaranteed.
We are booked on TOM 144 from Manchester 22/6/13, is this definately a Dreamliner flight. Thanks
Hi Chris, I’ve just checked and this is a Dreamliner flight. Enjoy!
I should have said this is 2012
We are booked on TOM092 09:15 from LGW to Mexico Cancun on 09 May 2013 Dreamliner but I cannot seem to match this to the flying schedule – we specifically chose this date to be on this fab plane
Hi Sue, I’ve checked the schedule and this will be a Dreamliner flight. Hope that helps.
In response to my previous post it appears that everyone else who has given a TOM flight number has had it confirmed whether its a dreamliner flight or not. Can you confirm that TOM182 is a dreamliner flight on 26 May.
Hi Peter, I’ve checked for you and TOM182 is a Dreamliner flight. Enjoy!
we go to sandford tom 186 have booked the dreamliner 12 setember manchester please check it as i specfically asked f dreamliner return tom 187
Hi Julie, I’ve checked and you should be flying on the Dreamliner.
We are planning to travel to Mexico in December 2013 and are waiting for the winter brochures to come out.
Can you please advise if the dreamliner will fly to Mexico from Manchester in the Winter of 2013 or will it only be summer?
Thanks
Hi Stacy, As the winter programme for 2013 isn’t out yet, we’re unable to confirm this and routes that it may be used on.
We are booked to fly from Manchester to Cancun on the 18th May 2013, Flight number is TOM 144, is this a Dreamliner flight? Thanks
Hi Aaron, I’ve checked and it doesn’t seem like that’s a Dreamliner flight. I’m sorry for any disappointment caused.
Hi, thanks for your reply, I’m currently looking at the brochure on the flight times page, our flight code is TOM 13129, Highlighted in blue. Just double checking this is a dreamliner flight, Departing Manchester to Mexico on sat 18th may 2013. thanks
Hi Aaron, The ones highlighted in blue are planned Dreamliner flights and therefore is planned for your flight to Mexico.
So disappointed that our flight from Birmingham to montego bay in september 2013 isn’t going to be a Dreamliner
Hi Robert, The Dreamliner will only be flying to Florida and Mexico at present.
can you tell me how passengers the new 787 dreamliner carry s
Hi Colin, Overall capacity in around 291 seats and 41 of these are Premium. Extra Leg room seats are currently unknown.
Hi flying to Mexico in July next year from LGW, is there any rows of just two seats rather than the 3 3 3 configuration. As a family of four we would prefer sit in two rows of two seats, if you could please advise that would be great.If there is how far in advance could we book our seats???
Hi Tim, The configuartion of the seats is 3 3 3 in economy and is 2 3 2 in Premium. You can book your seat numbers 90 days before your return date.
looking to book to cancun on tues 25 june is this a dreamliner flight thanks
Hi Mat, Where are you looking to fly from?
gatwick
Hi Mat, The flight is planned to be on the Dreamliner at the moment. You can view all the flying plans on here – http://dreamliner.thomson.co.uk/mexico-flying-schedule.pdf.
flying out to Cancun on June 14th from LGW to Cancun on TOM062 and returning 28th June TOM063. Booked specifically to be aboard the Dreamliner, can you confirm please? thanks
Good news, David. That’s definitely a Dreamliner flight. Let the excitement begin….
Hi, we’re looking to book flights on Tom030/031 from Gatwick. Can you let us know if that is scheduled to be the Dreamliner?
Thanks
Hi James, Which date are you looking to travel on?
30 jul 13
Hi James, This is is currently planned to be on the Dreamliner.
Hi I’m flying to Mexico from Manchester on 15th June 2013 flight no. TOM144 could you let me know if is this a dreamliner flight please? Thank you.
Hi Danny, Yes, this is currently planned to be on the Dreamliner.
Confusion abounds!!
I fly from Manchester on TOM186 to Florida on May 9 2013.I have checked your Dreamliner schedule and the flight leaving at 11.30 is highlighted. My flight leaves at 13.15 and is not on the list.
I assume it is the same flight as there does not appear to be any other Thomson Florida bound flights on that day.
Hi Alan, I’ve sent you an email. ^Hollie
Hi,
Flying to sfb from LGW on the 02/10/2013 please would you be able to tell me if this is a planned dreamliner flight? Flight departure time is 0945.
Hi Sean, I’ve sent you an email. ^Hollie
hi are you able to confirm whether flight tom 186 on thu 2nd may 2013 at 11.30 is a dreamliner flight please . thankyou
Hi Tracy, Which airport are you travelling to?
apologies . yes we fly from manchester to sanford.
Hi Tracy, I’ve just checked this and it does look like TOM186 will be operating on the Dreamliner.
sorry its a manchester flight too.
So, we are booked to fly to Orlando on the 1st may 2013 from gatwick. Shown as a dreamliner flight. Is this correct? If so, is this the first flight for holidaymakers on the dreamliner?
Hi Adrian, Can you let me know the flight number please so that I can check this for you?
Hi Amarita, it’s down on our booking email as TOM070 from London gatwick to Sanford on the 1st may 2013 and return is TOM 071 three weeks later. we did book this holiday before the dreamliner dates were out though.
Hi Adrian, This is down on our schedule as being a Dreamliner flight. Have a great time.
Hi,
is flight TOM186 and 187 on 5th sept 2013 – 19th sept a dreamliner flight from manchester to florida.
the numbers dont appear on the schedule on the website
thanks
Hi Rob, I’ve just checked for you, and it does seem that your flight is a Dreamliner flight.
We are booked from manchester to sanford 20th may 2013 tom156 and 157 return. Was advised in store was dreamliner. can you confirm
Hi Alex, I’ve checked and unfortunately this doesn’t look like a Dreamliner flight.
Hi Alex, I’ve just checked and unfortunately, this doesn’t appear to be a Dreamliner flight.
I have booked a holiday to Mexico flying from Gatwick on 25th July 2013 flight TOM092. Can u tell me if this is a Dreamliner flight. Thanks
Liz
Hi Liz, I’ve checked and it does look like this is a Dreamliner flight.
Hi can you confirm if it will be the dreamliner flying from Manchester to Cancun on 11th August or 17th August please, we would really love to fly on this to Mexico and want to confirm before we book! Thanks in advance
Hi Vanessa, Please have a look at our flying schedule where you’ll be able to find the Dreamliner flights – http://dreamliner.thomson.co.uk/flying-schedule/.
Hi we have booked for cancun from 29th august till 12th of September 2013 flying from gatwick at 925am we were told by the shop and the brochure this is a dreamliner flight could you please confirm and also we have booked extra legroom but were now wondering if there’s no seat in front of you where will the in flight tv’s be
The monitors at these locations are in-arm and they pull out in each seat to provide an individual monitor. If you can confirm your TOM flight number with us, we can check you’re on a Dreamliner flight.
yes our flight code is 13110 which the brocher says is a deamliner flight could you confirm??
Also when are you expecting delivery of the new planes as i heard that there was currently a delay in the production of them
Hi Jon, Our list of Dreamliner flights are shown as TOM numbers so if you could send that number over, I can check this for you.
And we’re getting delivery early next year. Hope that helps.
Hi, just looking at booking a holiday to mexico with the hope of a dreamliner flight but have seen a conflicting comment on here regarding the flight I planned to book. I was looking at 9:15am sat 18th may 2013 from manchester which I believe is (TOM144) 0r flight code (13129) on your schedule page highlighted in blue. could you please confirm if this is a dreamliner flight?
Hi Gareth, TOM144 is a Dreamliner flight. Hope that helps.
Hi
I’ve just read online that Thomsons may have to delay the launch of the Dreamliner as the engine that you have selected, GE rather than Rolls royce, has experienced several failures. Is this correct?
If this is true can you change to Rolls royce to ensure you fufil your commitment?
Anthony
Hi Anthony, We’ve not received any information to say that the Dreamliner will be delayed and we’re expecting delivery early next year.
Flying from manchester to sanford airport in florida. Will this be on dreamliner?
If you can provide us with your TOM flight number, Michael we can check this for you.
Hi,
We’ve booked for Mexico to fly out of East Midlands on the 12 June 13 and was checking whether this is still scheduled to fly on the Dreamliner. Also, we’ve upgraded to premium class and was wondering are the tables drop down or from the seat, just had issues in the past with inconsiderate fellow passengers.
Thanks
Hi Gordon, This is scheduled to be on the Dreamliner and within Premium class the tables will be in-arm from the seat.
Do you know if there are any plans to fly the Dreamliner from Newcastle – Is the runway long enough to take it.
I appreciate your response,
Thank you
Hi Steven, There’s no plans at the moment but when we take further delivery in 2014, we can look into offering other airports and destinations.
Hi hope you can help we are flying on july 4th 2013 at 1130 from manchester to Sanford flight number TOM 186 could you tell me if this is the new dreamliner plane. Many thanks
Yes that’s a Dreamliner flight, Ray. Let’s hope July comes around quickly for you.
hi we are traveling on the 8th of nov 2012 to cancun our flight number is tom 092/093 could you let me know if this is a dreamliner flight please
many thanks paul
Hi Paul, That’s a Dreamliner flight. Hope that helps.
myself and my wife to be are going to mexico on may 1st 2013 from east midlands. can you confirm that this is a dreamliner flight as we are going premium and are both really looking forward to it, TOM 676.
That’s a Dreamliner flight on our schedule, James. Have a great time in May.
Hi,
Before I book, can you confirm that TOM126 – flying from Manchester to Sanford & TOM127 Sanford to Manchester : are dreamliner flights please. Thanks
Hi Andrew, TOM126 and TOM127 are Dreamliner flights.
Hi, we have booked to fly to orlando sanford on 11th August 2013 from Glasgow TOM570 and return on 25th August TOM571 could you please tell me if these are dreamliner flights.
Many Thanks,
Cristy
These will be Dreamliner flights, Cristy.
Hi I see this question has been asked a lot but just for piece of mind we have booked to go fly into Sanford on 17th Sept 2013 and flight number is TOM586 I was told this would be on the new Dreamliner can you please confirm this. Many thanks
Hi Charlotte, That’s a Dreamliner flight. Hope that helps.
I see that there is a £supplement for flying on a 787. If I book one of these flights, and then for whatever operational reason, end up on a different plane, will Thomson be refunding that supplement?
Hi David, If for any reason you don’t travel on the 787 the refund will be £10 per passenger per way. And this is detailed in our A-Z. Hope that helps.
Brilliant – thanks Rhiannon – my flight (Premium!!) to Florida next September was booked today. Not sure whether I’m more excited about Florida, or your plane!
Flying Glasgow to Orlando on 28th July 2013 and back11th August. told it is on the dreamliner but doesn’t say tis on the booking. can you please confirm this for me. Thank You.
Hi Sheila, Can you let me know what the TOM number is and I can check this for you.
sorry to take so long to reply have been poorly. TOM570 and return TOM571
Hi Sheila, No problem, your flight to Florida is currently set to be on the Dreamliner. I hope this helps.
Thank you.
Hi
I have booked to fly from Manchester to Sanford on 13/5/2013 flight no TOM156 for 10 nights to return on 23/5/2013 flight no TOM187, can you confirm if these flights will be on the dreamliner?
Good news, Elizabeth. These are Dreamliner flights. Have a great time.
Hi we have booked to fly on tom156 on Monday 12th Aughust 2013 and return on Ton157 on 26th August they were showing as dreamliner flights is this correct
Hi Helen, Those will be Dreamliner flights.
Manchester 13021 7/14/21 MON 6 MAY – 21 OCT this is on dreamliner timetable so seems to be
Hi Helen, That’s correct – you’ll be on a Dreamliner flight.
It’s about time you phased out your ancient fleet. Take it you’ll be replacing the 767′s and 757′s you inherited from Brittania. Will Ake in Ned be replacing some of their fleet with 787′s?
Hi Nez, Arkefly will operate 3 B787s eventually. I hope this helps.
can u please confirm tom 070 and tom071 gatwick to sanford is going to be on the dream liner on the 11th september 2013…many thanks
Those will be Dreamliner flights, Claire. I hope that helps.
sorry to jump on the bandwagon but we are booked for florida 22nd sept 2013 from glasgow and are sooo excited to be on dreamliner. can you confirm if it is a dreamliner. tom 570 and 571 return. thanx
Let the excitement begin, Lorraine as you’ll be on the Dreamliner flight.
AMAZING!!!!!!! thanx for replying Rhiannon.
flying to cancun from manchester on the 1st sep for a week 2013,is this dreamliner please
Hi Mark, Can you confirm your TOM flight number so we can check this please.
hello.. i have booked to go to sanford from manchester on 26th april 2013.. i know i will be travelling on a 767 for this but will my return flight back from sanford on the 10th of may 2013 be the 787 dreamliner? or 767 again? thankyou
Hi Becky, Can you confirm both your TOM flight numbers so we can check this for you.
hello.. my return flight number from sanford is tom127 X
Hi Becky, Good news, you’ll be on the Dreamliner.
Hi,
We have booked the dreamliner for september 20th from manchester and have upgraded to premium club.I was wondering if you could tell me what is included within the premium package as it was not explained in store. Many thanks
Hi Lauren, We’re still finalising the details that will be included in our Premium Package. If you’d like to check back with us in a couple of months, we’ll be in a better position to give you more details.
Hi,
could you tell me if TOM126 is a dreamliner flight on 24th May 2013 from Manchester to Florida 10:50
Hi Richard, This is a Dreamliner flight.
Hi, congratulations on your upcoming 787 delivery. It looks like it is going to be an exciting addition to your fleet. However, I just wanted to ask a question in relation to your advertising campaign, specifically the TV adverts. I think they are rather misleading in that they seem to suggest that the 787 is a Thomson product (e.g. the Thomson Dreamliner, we have designed it with you in mind, etc). Since the aircraft is a Boeing product, should this not be made clear in the advert? Not even a footnote to say ’787 Dreamliner manufactured by Boeing’. What are the rules relating to advertising a service to the public through a product you have simply BOUGHT from someone else? Seems to me that the advert suggests that Thomson have created a unique product in the Dreamliner, which is somewhat misleading since ANA, JAL, Ethiopian etc. already fly this plane. Indeed, when the European airlines receive their own 787 fleet, the USP of Thomson’s Dreamliner will be irrelevant. I’m interested to read your response.
Hi Samir, Our Dreamliner is a Boeing aircraft, and we do often refer to it as a Boeing product. As we’re the first UK airline to use the plane, we do promote it as a Thomson product, however we do recognise that the aircraft has been made by Boeing themselves in our brochures and online. We appreciate Boeing allowing us to be the first UK airline to fly the 787 and we’re confident that customers will have an amazing flight experience when travelling on it.
Can u please confirm tom070 and tom071 london to florida on the 11th sept returning 25th sept will be on the dream liner please?
Hi Claire, I’ve had a check and this is currently planned to be on the Dreamliner for those dates.
Hi,
Can you tell me if i will be flying on a dreamliner… Flying from East Midlands to mexico on the 22/05/13
Hi Suzie, If you can let us know your TOM flight number I can check this for you.
Hi,
Its TOM676 and TOM677
Hi Suzie, Unfortunately this doesn’t seem to be a Dreamliner flight.
hello i go to florida on the 26th of aptil 2013 and return on the 10th of may 2013. My outbound flight number is tom126 on the 26/4/13 and my return flight number from sanford on the 10/5/13 is tom127, Will any of these flights be a dreamliner flight? Thanks
Hi Tom, Both your flights are currently set to be on the Dreamliner next year.
hello thomson team, what month is the dreamliner set to be introduced for flights to florida?
Hi Rebecca, Our Dreamliner will be jetting off from next May.
Hi, i am going to cancun from east midlands on 8th may 2013, in the book and travel agent say its dreamliner… can you can confirm it is? flight number 676 return 677
Thanks
Hi Dan, Yes these are scheduled Dreamliner flights. Enjoy!
I am flying to Mexico on the 6th dec 2012. I’m on Tom flight 092/093 could you tell me if it is the new Dreamliner. Thanks
These are scheduled to be Dreamliner flights, Donna.
Hi, I am looking to book Florida flying out Thursday 25th April on TOM012 and returning 8th May on TOM071. Will this be on the Dreamliner?
Hi Will, We haven’t got TOM021 as a Dreamliner flight but TOM071 is. Maybe this will help? – http://www.thomson.co.uk/editorial/features/thomson-dreamliner-flying-schedule.html#florida
Hello Thomson. Please help. Booked a holiday for husband’s 50th birthday with intention of flying dreamliner only
TOM 144 Sat 18.05.2013 09.15 hrs MANCHESTER to CANCUN arr 13.45
TOM 145 01.06.2013 15.45 hrs CANCUN to MANCHESTER arriving Sun 02.06.2013 0715 hrs
Please can you assure me these are Dreamliner flights as there is confusion on this webpage. It really is important to me as I would not have booked if not a Dreamliner
Hi Dione, I believe my colleague Amarita has helped with this on our facebook page.
Hello, i have booked a holiday fo my husbands 40th and moved the date so we can go on the dreamliner however the flight numbers dont match. Please can you confrim the following flights are both on the dreamliner.
departing london gatwick on 9th may 2013 on flight TOM092
Returning 16th May on flight TOM093.
Thank you
Hi Mel, These are scheduled to be Dreamliner flights. I hope you have a great time, especially for your husbands 40th.
Thank you, so looking forward to it
Hi, could you confirm our flight is on the dreamliner, I’m sure it is however the online flying schedule does not even mention a SUN flight from Glasgow, we are booked on the TOM570 SUN 23 JUNE (it is highlighted in blue in the brochure)>>sorry for the ramble just a bit worried, we have booked premium seats, when can we select our seats?
Hi Gillian, I’ve just checked for you and it does look you’ll be flying on the Dreamliner. You’ll also be able to select your seats around 90 days before departure.
Hi,
Thanks for your reply. Sorry to be a pain, but…I notice that some replies have been answered with a definate YES it is a dreamliner flight, my answer was that it does look like it is scheduled to be a dreamliner flight, can you confirm if it is definately one because this is the only reason we booked this flight, 23 JUNE TOM570 GLA-SFB
07 JULY TOM571 SFB-GLA
Thanks again and so sorry to keep bugging you.
Hi Gillian, Your flight is scheduled to be on the Dreamliner.
We are going to cancun from manchester on 2nd June for my husbands 50th birthday on tom182 is this a dreamliner flight the lady on the phone assured me it was as we wouldn’t have booked it otherwise thanks
Hi Debbie, I’ve just checked and it looks like this will be a Dreamliner flight.
hello, i am travelling out to orlando .. i am just wondering if any of my flights will be dreamliner flights…
outbound flight : 26th april 2013 (tom126)
inbound flight: 10th may 2013 (tom127)
thanks sandra
and i will be travelling from manchester
Hi Sandra, Your return flight does look like it’ll be on the Dreamliner.
thank you
i have paid extra for premium seats.. does this apply for my return journey home on the dreamliner too?
Hi Sandra, If you’ve booked Premium seats then this will be on both flights. ^Hollie
helloo could i buy fresh fruit on the dreamliner flight
Hi Sandra, Not that I’m aware of, however there will be a food service onboard. ^Hollie
Hi, I’m booked on the Manchester to Sanford Florida flight on 24.6.12 – TOM 156/Tom 157. Is this a dreamliner flight. Thanks
Hi Liam, This does look like it’ll be scheduled to fly on the Dreamliner.
we are going from east midlands to Sanford on October 15th on flight tom586 and returning on flight 587.Can you confirm these are dreamliner flights please
Hi Wendy, These are scheduled to be Dreamliner flights.
if the dreamliner has the option of flying at more than 600 miles an hour will that mean a shorter flight time than the usual to florida
Hi Wendy, The journey from the UK to Florida Sanford Banks takes approximately 10 hours on the Dreamliner depending on which airport you depart from.
We are booked on the Gatwick to Cancun flight – 28th June 2013 under flight number TOM062 and return Cancun to Gatwick on 9th July 2013 under flight number TOM031. Are these both Dreamliner flights? Thank you.
Hi Colin, I’ve checked our schedule and both flights should be on the Dreamliner. ^Hollie
Hi
We are flying from Gatwick to Sanford on the 1st May on flight number TOM070 and returning on the 15th May TOM071. I was wondering if you would be able to tell me if this is a Dreamliner flight?
I have checked the flight schedule but the flight numbers given do not correspond with the format of the flight number I have been given.
Thanks for your help.
Hi Stephanie, Those flights are currently scheduled to be on the Dreamliner.
HI there, Is the flight 106 and 107 to orlando on may 24 2013 on the deeamliner
Hi Margaret, Do you mean Sanford?
Have you got the flight number which should be 5 digits long as that TOM number isn’t showing as a Dreamliner flight?
Hi we are booked on our honeymoon on Wed 8th May 2013 flight TOM676 from East Midlands, is this going to be a Dreamliner flight? Also this scheduled flight is 2 hours later than the same flight the week before and after, can you confirm this is correct and not a printing error? Thanks
Hi Hayley, TOM676 is scheduled to be a Dreamliner flight so hopefully this will make your honeymoon even more magical.
And if you can provide us with your booking reference, we can let you know what the current flight times are on your booking.
We are flying to Mexico from London Gatwick on July 23rd 2013 – It is TOM030 out and TOM031 back. Is this the dream liner? Thanks
Hi Sophie, This is scheduled to be a Dreamliner flight.
Hi thanks for the quick response our booking reference is (not sure which part of this you need) thanks
No problem, Hayley. I know you were concerned with flight times so just to confirm – It’s 11:15 from East Midlands on 8th May 2013 and you’ll land in Cancun at 15:50. Then your return flight on 22nd May 2013 is at 15:5- and you’ll arrive on 23rd at 07:25. Our flight times are subject to change but hopefully that’s given you an idea.
Hi There – sorry, a pain i know but could you please confirm if the below is a Dreamliner flight?
East Midlands to Florida, Sanford for 14 nights
Outbound
Tue 28 May 13
TOM 586
Inbound
Tue 11 Jun 13
TOM 587
Many thannks
Jim
Hi Jim, No problem at all. Those are scheduled to be Dreamliner flights. Enjoy!
Hi, I was just wondering whether my flight Tom156 on the 3rd June 2013 will be on one of these planes
Thank you
Samantha
Good news! That’s scheduled to be a Dreamliner flight.
Hi we have booked premium seats on the dreamliner flying from Manchester to Sanford on 3rd October 2013. Our flight code is Tom 186 /Tom 187 the brochure says Tom 13022 is this the same flight,and is if on the deramliner.
Thanks
Hi Ian, Those are scheduled to be on the Dreamliner. Enjoy your flight.
Hello Thomson
Please could you help. I am booked for 3 weeks in Cancun from Manchester next year and wondering what plane i’ll be flying on. Please could you confirm aircraft type for:
Dep: Sat 11 May 13 / 09:15 (TOM144)
Arr: Sat 01 June 13 / 15:45 (TOM145)
Many thanks
Dave
Hi Dave, These flights are currently scheduled to be operated with the Thomson 787 Dreamliner.
Hi Dan
That’s awesome. Seems I randomly picked the best time to fly on my first long haul beach holiday then.
Just wondering If I have the option to upgrade and choose my seat at all? Thanks
Hi Dave, You’ll be able to add the reserved seating on to your booking. You can do this now then the seating plan will be available to select your seats 90 days before your return flight. If you’ve booked online you can add this through Manage My Booking or you’ll need to contact your Travel Agent.
Hi I’m going to cancun Saturday 1st june 2013 from Manchester at 09:15am Tom 144 please could you tell me if I’m flying on the new Dreamliner ? Thankyou x
Hi Catherine, I’ve checked the schedule and these should be on the Dreamliner.
Were flying out to mexico from manchester ont he 11th may and have paid to be on the dreamliner.
Like everyone above our flight numbers are 144 and 145, nothing like the schedule.
Will we be on the dreamliner?
Hi Jen, These flights should be on the Dreamliner.
Hi can u pls confirm if flight tom062 on 26.4.2013 – tom063 10.5.2013 gatwick to cancun will be on dreamliner .
Thanks
Hi Julie, Your return flight is scheduled to be on one of our Dreamliners.
Is that gna b our flights both ways or just on return hm flight ? We have upgraded to premium ..so cant wait !
Hi Julie, I believe you provided the flight series code earlier, if you could let us know the flight number we can double check this for you.
All i know is TOM 062 & TOM 063
Hi Julie, Sorry my previous response was slightly wrong, your return flight is scheduled to be operated by one of the Dreamliners. As your outbound flight is before May it’ll be on one of our Boeing 767 planes.
hi we fly out to orlando on the 6th of may 2013 for three weeks we booked our holiday over the phone .we have booked extra leg room seats were can i find a plan of the dreamliner seating plan as i booked my holiday over the phone i was told we might not be sat together could u help please and cant wait to fly this plane we changed our holiday so we could fly out and back on the dreamliner
thanks mark & haley
Hi Mark, As you’ve booked extra space seats you’ll be able to select your seat numbers, but this won’t be available until 90 days before your return flight. You just need to login to the Flight Extras website – http://flightextras.thomson.co.uk, when the seat plan becomes available.
hi why do my posts keep disapering
thanks mark
Hi Mark, We do need to approve comments before they appear on the blog. I’ve answered your question on your other post.
Hi very excited booked on. TOM 13015 from east midlands to sanford on 7th May next year. My understanding is it,’ll be on the dreamliner. Can you confirm this? Are there any signs of delays in delivery of the dreamliner? If it was delayed which plane would be used as we’re booked in premium and some of the 767′s only have 5 rows in premium.
Hi Jane, The East Midlands flight is scheduled to be on the Dreamliner. If there was a delay to the delivery we’d let you know as soon as possible.
hi were booked to go to cancun 29th august 2013 could you confirm both flights are dreamliner flights and also is there any news on when delivery of the new plane is due or if there is any known delays as its been on various sites about there being engine problems on some of the planes
Hi Jon, We’re not aware of any delays on our Dreamliners at the moment, but we’ll let you know if there is. I’ve checked your flights and they’re both due to be on the 787.
Hi
I was wondering if its not to late you could add Wi-Fi to your futer Dreamliners I’m sure every one would enjoy using there devises on board. Also you could have a live tv option on the inflight entitanment.
That would be a grate feature on your flight.
Thanks
Hi Fraser, Thank you for the feedback, I’ll be sure to pass this onto our team for you.
Thanks
The brochure mentions connecting the IPOD to the entertainment system. Is it only the IPOD or is it any type of smart phone/music player?
So looking forward to flying on the dreamliner next summer. Can you give further advice please on what can be connected to the entertainment system onboard the new plane??
Hi Andrew, Thomson Airway’s Dreamliners will come equipped with Panasonic eFX in-flight entertainment equipment, which includes a 9” touch screen. It also features connectivity for a variety of personal electronic devices, including digital cameras and mp3 players so you can access via the system your own media from mp3 to digital photos, as well as charging the device. For selected Apple Iphones, Ipads & Ipods, the system also allows customers to access their own video files. Hope this helps.
Hi just checking last Email and my reply was should be on the Dreamliner! I’m just wanting to make sure I will be as I’ve paid to upgrade and I’m really looking forward to travelling on the new plane. Flight Tom 144 from Manchester to cancun sat 1st June
Hi Catherine, I’ve had a look and your flight is planned to be on the Dreamliner for the dates of travel.
Called the first of your planes the ” Harold Macmillan” because it reminds everybody of his winds of change speech. Thank you.
We are looking to book TOM126 for 6 July 2013 will it be a Dreamliner
Hi Debbie, The Friday Manchester flight to Florida should be on the Dreamliner.
Hi, we’ve booked for Orlando from Manchester flying June 21st (TOM126) and returning July 5th (TOM127). Can you confirm these will be Dreamliner flights. Thanks
Hi Clark, Those flights are due to be on the Dreamliner.
Thanks Dan, good to hear, I wasn’t able to find our flights on the schedule. I don’t know what is more exciting, Florida or the new dreamliner!
will the dreamliner have sky cots please? have posted the question before but it seems to have been deleted?
Hi Claire, We’ve answered your other comment on a different page. We won’t have sky cots on the Dreamliner. We also won’t have the facility for customers to bring their own either.
can u tell me if thomson have released a seting plan yet for the dreamliner.
we have booked and paid extra leg room seats could u tell me where they are located as we was told by the lady on the phone we might no sit together as this is more expensive than prebooked seats together
thanks mark
Hi Mark and Haley, We haven’t released a seating plan as of yet for the Dreamliner. Seating plans are usually released around 90 days prior to your return date.
We are flying Bristol to Orlando on wed June 5th retuning 19th. I know this isn’t a dreamliner flight – but I was wondering if we could visit my local thomson store and try and change to gatwick. We booked our holiday online, is this possible? I don’t like flying and know the 767′s are very old!
Hi Rich, I’m sure if you visited your local Travel Shop, they’ll be able to check the availability for you and see if this can be changed. You may incur some admin fees for this.
We fly from East Midlands on the 25th of June 2013 to Orlando and I believe this will be on the dreamliner. We return on the 9th of July. Do you know if the return flight will also be dreamliner?
Hi Sarah, Do you know your flight number? If you do, let us know and I can check this for you.
Hi Lauren,
I think the flight number going out is TOM0586 and coming back is TOM0587. I may be wrong though :S
Hi Sarah, I’ve double checked this and both flights look set to be on the Dreamliner.
Is it going to be a newer 767 from Bristol to Sanford on 5 June 2013 than the first choice ones you use at the moment which are like 20 years old! I hate flying!
Hi Rich, Our Dreamliner’s will eventually replace some of our older planes. As your holiday is so far away we wouldn’t be able to tell you exactly which plane is operating the flight. But it will be one of Boeing 767 aircraft.
Hi we are going on the Tom092 to Mexico on 25th Jy ’13. We actually changed dates to go on the Dreamliner so would like to confirm it is. We have upgraded to premium.
When can we chose our seats for this flight?
Do you supply headphones?
And when will a seating plan be available?
Many thanks for your help
Hi Julie, Can you let me know which airport you’ll be flying from. In regards to selecting seats, and seating plans; these are usually released around 90 days before your return date.
Hi sorry it is from Gatwick
Hi Julie-Ann, I’ve checked and this is a scheduled Dreamliner flight.
Hi, we are booked on a dreamliner flight next year – Florida in May- is ut true that there will be a juice bar self service on board and will it be in economy too? Not told the kids yet in case it isnt true…:-)
Hi Steve, I’ve just checked for you and there is not a bar on-board our 787.
Hi, we are booked to fly out to sanford for two weeks on the 6th may 2013 flight tom156 leaving manchester at 9.15 is this a dreamliner flight?
Hi Andy, Those flights are due to be on the Dreamliner.
Hi,
I am flying manchester to sanford 24/10/2013 back on 03/11/2013 tom 186 and tom 183 – could you tell me if this is a dreamliner tastic flights please?
Hi Gary, Just to double check, is your outbound flight the TOM186 and your return flight the TOM183?
Hi. I have checked all the posts and can’t see if TOM144 from Manchester to Cancun flying 25th May will be Dreamliner. Please could you confirm ? Thanks Jon
Hi. Can you confirm all TOM144 flights are Dreamliner including the one flying on 25th may. Thanks
Hi Jon, The TOM144 flight on the 25th May next year is planned to be on the Dreamliner.
Hi Jon, Good news, the flight is set to be on the Dreamliner.
Hi, can i ask is there a reason the dreamliner is not flying from newcastle airport in 2013?
Hi Chris, We constantly review or flight routes and a business decision was made and the Dreamliner won’t flying from Newcastle in 2013. I’d keep an eye on our blogs, if this were to change we’ll be sure to announce it here.
Hi there, is the Dreamliner schedule still on track? We are going in May to Orlando. Thank you.
Hi Michelle, Our first Dreamliner’s just about to roll off the line at Boeing in Everett and our second one is just about to be built. We’re expecting delivery on schedule next year. We would contact you if anything was to affect your holiday.
this dreamliner I was reading about on my way to menorca in august and it says its really quite is this true
Hi Sam, Yes our Dreamliner will be a lot quieter, in fact it’s 60 percent quieter during take off and landing. And you’ll notice the difference in the air too.
would the dream liner 787 ever be flying to the Balearic island?
Hi Sam, The new plane isn’t designed for short flights so we’ll be using them to fly a bit further from home.
Hi, is the TOM078 & TOM079 LGW to Cancun in Nov 2013 a Dreamliner flight?
Hi Caroline, Those flights aren’t set to be on the Dreamliner next year.
Hi we’ve just recently booked our holiday to florida on the dreamliner from manchester on the 23/9/13. We normally fly from newcastle but wanted to try the new plane is there any possibilty of finding out which terminal we would need to book parking for at manchester please.
Hi Dee, All TOM flights operate out of Terminal 2 at Manchester Airport.
when is the first dreamliner flight from manchester to sanford florida
Hi Maggie, Our first flight from Manchester to Sanford is scheduled for Friday 3rd May.
Susan Alder
We have only used thomson once for an all inclusive holiday to celebrate my 60 th birthday the whole hotel was a nightmare as I am disabled ,and my husband who is mt carer needed this holiday too I have made a claim to thomsoms but they are being unreasonable.i have a one in a million rare disorder if the spine called Transverse Myelitis, which demyalates your spinal chord ,it left me paralysed for weeks no feeling from waist down which has now left me with unbearable sensation below my waste ,liver diease and we would love to fly the Dreamliner to Mexico I am looking for a sponsor butno one wants to help.i still manage to work part time for the NHS but when you are disabled work and claim no benefits NO ONE. Wants to help. CAN YOU.
Hi Susan, I’m sorry to hear about your previous holiday with us. We’re not able to offer support to individual requests. We’re currently working with the Family Holiday Association to provide breaks for those families in need.
hi i am looking to book flights on the dreamliner on the 15th june 2013 lgw- mco returning on the 29th june 2013 mco -lgw the flight numbers i have had a quote for are outbound tom 046 and inbound tom 047
Hi Anne Marie, Currently we only offer flights to Sanford when flying to Florida. The flight numbers you’ve given are flights to and from Sanford, and they are planned Dreamliner flights.
We have booked our honeymoon 26/09/2013 Manchester to Sanford Tom186 11:30 departure. Can you confirm if this will be a dreamliner flight. Really hope so as we upgraded to Premium as well!
Hi Adele, Congratulations on your upcoming nuptials. I can confirm that your flights are planned Dreamliner flights.
Please could you tell me if flight numbers TOM092 flying to Mexico on the 18th. April 2013 and TOM093 returning to Gatwick will be Dreamliner flights?
Thanks
Hi Shona, The Dreamliner doesn’t start operating until May. Any flights before then are likely to be on a Boeing 767. I hope this helps.
Please can you tell me if TOM 076 and TOM077 flying from gatwick to Mombasa and from Mombasa to gatwick on 25/11/13 and 10/12/13 respectively,will be the dreamliner as it is advertised on your website?Thankyou.
Hi Teresa, These flights are scheduled to be the Dreamliner to Mombasa for Winter 13/14.
Thankyou very much.
Do the 767′s have wifi in premium? Also do you know which 767 will take us from Bristol to Sanford on June 5 returning June 19? As in what registration plane?
Hi Rich, We do not have Wi-Fi on any of our flights. Also we will not know in advance the registration of the plane. I’m sorry I can’t be of further help.
Hi, I’ve booked for Florida next September, my travel agent says I’m on the Dreamliner, flight Tom 570 gla-sfb on 8/9/13
Is this correct?
Thanks
Hi Bryan, I’ve just had a look for you and you are scheduled to fly on the Dreamliner in September next year. I hope this helps.
Brilliant, thank you, I’m a plane geek so mega excited!
Hi Bryan, You’re welcome. I hope you have a lovely holiday.
Hi there. We are looking at holidays to Goa in November 2013, it is advertising these flights as Dreamliner flights and offering us premium upgrade for Dreamliner 38″ pitch. Is this guaranteed or just hopeful as I don’t want to spend 2 grand in a holiday if I’m not going to get what I’m booking. Any info would be awesome thank you
Hi Danny, I’ve just checked this for you and this holiday is scheduled with Dreamliner flights. We cannot guarantee that you’ll be flying on the Dreamliner as our flight plans are always subject to change, but it is very likely that this will remain a Dreamliner flight.
We have booked to go to Mexico on 11th August 2013. When we booked we were told that it would probably be a dreamliner flight and we up graded. The code is Tom 182 from Manchester. Can you please confirm this.
Hi Lynne, If you can send me your reference number I can check this for you.
To Elaine. As requested ref . Thanks
Hi Lynne, I’ve checked your booking and can see that your flight is scheduled to be on the Dreamliner. You must be very excited.
We have booked to go to Mexico on 11th August. When we booked we were told that it was a planned dream liner flight, can you confirm this. The code is TOM 182 from Manchester. Thanks.
We have booked to go to Mexico 11th August the flight code is TOM 182 from Manchester. When we booked we were told it was planned streamlined flight. Can you confirm this.
Hi there, just booked a holiday to Mexico in dec, for my birthday, and was wondering as we have upgraded our seats to premium seats, will we still be able to select them as I would like to sit near my partner then a stranger on an 11 hour flight. I’m sure this question has already been answered but after a hour of searching thought it be best to get a definite answer. Thank you
Hi Jasimine, Yes you can select your seat numbers within 90 days of your return flight. I hope you have a great birthday in Mexico.
Hiya, me and my friend are due to fly to Sanford from Manchester on the 17th June 2013 and returning the 27th, our flight numbers are TOM156 out and TOM187 returning. Could you tell us if this is due to be on a dreamliner please?
Hi Rachael, If you could send me your booking reference then I’ll be able to check this for you.
I wrote the booking number a few days ago but you havent got back to me, did the booking number not come up?
Hi Rachael, As we have to edit posts containing reference numbers to protect your privacy, your booking reference will have been removed. If you could please send it again, I’ll be able to check your flight for you.
I notice that when you answer any questions regarding booking seats you always refer to 90 days before return. I was informed that I could book 90 days before my departure.
Is this incorrect?
Hi Alan, The flight map becomes available to pre book your seats 90 days prior to your return date. I’m sorry if you’ve been advised it’s your departure date.
Hi Elaine
I have booked a 21 day flight at a premium of almost £400 over a 14 day flight.
It seems very unfair that everyone who has paid so much less can book their seats a week in advance of me.
Hi Alan, You’re able to contact Thomson Airways directly 90 days before your departure who can select your outbound seat numbers. Once you’re within 90 days of your return then give them another call and they can select your inbound seats. Their number is 0844 871 1603.
Thanks Dan
That is very fair.
May I suggest that Thomson changes the way seats are booked.
It would be more equitable if seats were available at the time of booking. First come first served seems a better solution and also an incentive for booking early.
Alan
My fiancee and I have booked our honeymoon to Mexico on the 13th August 2013 from Gatwick TOM 030, returning on 27th August TOM 031. We were advised these would be Dreamliner flights and have upgraded to Premium. Please can you confirm these flights are on the Dreaamliner, as it is not clear from your schedule? Thanks MC
Hi Mike, What a lovely place to spend your honeymoon. I’ve checked these flight details and can see this is scheduled to be the Dreamliner. I hope you have a wonderful time.
bi i am flying from manchester to orlando 2nd sept tom156 and return 17 sept tom157 are these dreamliner flights?
Hi Craig,
I’ve checked and this flight is scheduled to be on the Dreamliner.
hi i travel to orlando on the 2nd sept from manchester tom156 and return 17th sept tom157 is this dreamliner?
Hi Craig, I’ve checked the flights and you’re scheduled to be flying on one of our Dreamliners.
Hi
Could you please confirm that flight numbers TOM046 departing Gatwick on 13/07/13 and TOM047 departing Sanford on 27/07/13 are on the Dreamliner plane? Our TOM reference numbers seem to differ from the 13000 reference number shown in the flights schedule.
Many thanks
Andrea
Hi Andrea, These flights should be on the Dreamliner.
Hi we are flying to Sanford on the 24/06/2013 tom156 will this be on the dreamliner
Hi Claire, I’ve checked the schedules and this flight should be on one of our Dreamliners.
When will the seat plans be confirmed? also has delivery been taken yet if not when due?
Hi Alex, The seating plans will be available soon – nearer to the time that the 787′s are released.
Hi, we have booked to go on the dreamliner on 29th June from Manchester to Cancun TOM144. I have been told lately that the dreamliner will not be ready in time. Can you please advise.
Hi Sue, Having checked with Boeing we have no reason to believe the delivery of our first 787 Dreamliner will be delayed. Our first Thomson Dreamliner is still on track to be delivered early this year. I hope this helps.
Hi,
Is the planned fleet going ahead for flights advertised to Mexico from may ? I just wondered if there was any delays due to the recent technical problems and recent fire that was started on dream liners currently used – i.e with AA yesterday ? Thanks . I have booked onto a d liner flight from manc to Mexico hence the reason for asking . Thanks
Hi David, Having checked with Boeing we have no reason to believe the delivery of our first 787 Dreamliner will be delayed. Our first Thomson Dreamliner is still on track to be delivered early this year. Boeing has reassured us that they are taking action to rectify the issues highlighted to them. I hope this helps.
Hi there, apologies for asking the same question as so many others have done. I am flying from Manchester on 27th June (TOM186) to Sanford, leaving Sanford on 11th July (TOM187). Can you please confirm these are both Dreamliner Flights as your Dreamliner page does not list these numbers.
Kind Regards
Alan
Hi Alan, If you could please send me your booking reference I can have a look into this for you.
Hi there, apologies for asking the same question as so many others have done. I am flying from Manchester on 27th June (TOM186) to Sanford, leaving Sanford on 11th July (TOM187). Can you please confirm these are both Dreamliner Flights as your Dreamliner page does not list these numbers.
Alan
Hi Alan,
I’ve just checked that for you, and can confirm these flights are both scheduled to be on the Dreamliner.
Hi Thomson, Will the Flight From GATWICK to STANFORD be a Dremaliner Flight?
Outward
23/06/13 – TOM046
Inward
08/07/13 – TOM047
Thankyou
Hi Gianluca, If you could please send me your booking reference number I can look into this for you.
Hello I am flying from gatwick to mexico on the 13th october on flight no TOM022 and returning on flight no TOM023, could you tell me if I will be on a dreamliner flight? Thanks
Hi Lucy, If you could please send me your booking reference number I can look into this for you.
Hi, have booked Florida flying from Man on 15th Apr 2014 on TOM128, returning 29th Apr 2014 on TOM129. Can u reassure us this will an a Dreamliner, spoke to Thomsons n reassured me many times it is a Dreamliner, just need extra reassurance, thanks.
Hi Lola, If you could please send me your booking reference number I can have a look into this for you.
My booking ref no is. Still excited to fly on the Dreamliner and hopefully these teething problems will be resolved by the time we fly next year.
Hi Lola, I’ve had a look at your booking and your flight is scheduled to be on a Dreamliner. I hope this helps.
Hi, flying from Floriday from Man to Sanford on 15th Apr 2014 flying on TOM128 and return on 29th Apr flying on TOM 129. Specifically booked a Dreamline, could you check again that plane is a Dreamliner.Thanks.
Hi Lola,
I’ve checked and can confirm this flight is scheduled to be on the Dreamliner.
hi,
we are flying on the Dreamliner next May from Manchester to Mexico, iv seen a few recent storys in the paper with problems the Dreamline is occuring, it is getting a little worrying, to me anyway !!
Hi Gary, Having checked with Boeing we have no reason to believe the delivery of our first 787 Dreamliner will be delayed. Our first Thomson Dreamliner is still on track to be delivered early this year. Boeing has reassured us that they are taking action to rectify the issues highlighted to them. I hope this helps.
Hi,
After seeing another news story today about the safety of this plane I am extreamly nervous now about flying on the Dreamliner.
Is it possible to change a booking to another Airport as there’s a flight from Birmingham on the same day that I am thinking would be better for me as I’m a nervous flyer as it is?
Thanks
Hi Gary, Our Dreamliner is on track to be delivered early this year and Boeing are taking action to rectify any issues. We are very confident that you’ll experience all the customer benefits of this modern and sophisticated aircraft and arrive safely for a great holiday with your family. If you wish to amend you booking normal Terms and Conditions will apply.
Will be on gatwick flight on 01/05/13 can you confirm the seating plan for Dreamliner 787, also do all seat rows have windows to either side in premium class.
Hi Graham, We haven’t had the seating plan for the Dreamliner yet however it will be available soon.
Hi Lauren thanks for reply but you only answered part of the question other being do all of the seats at either end of rows all have windows
Hi Graham, Unfortunately this isn’t something which we can confirm yet.
Can you confirm that this flight number TOM070 from gatwick on the 01/05/13 will definitely be on the 787 Dreamliner
Hi Graham, If you could give me your booking reference number I’ll be able to check this for you.
I love that my serious comment has been removed about safety of this plane. It furthers my belief that safety is not a priority over money.
I think I may have to seriously think about cancelling my holiday to book with another airline now
Hi Nick, As you posted a similar question more than once, the other comments will have been removed and your original post was responded to.
We are due to fly in June 2013 to Mexico on the Dreamliner. We are a little concerned about the recent safety scares on flights in the US with fires onboard and cracked windscreens in the cockpit?????? more than just teething problems would’nt you say
Hi Jaffar, We are aware of the new reports about the 787 Dreamliner that have appeared on Sky News today and can appreciate how this may cause concern for customers who are set to travel on our new Dreamliners in May. Boeing has reassured us that they are taking action to rectify the issues highlighted to them and we have been working very closely with them to make sure our Dreamliner’s will be delivered on time for their first flights. We would like to reassure you that the safety of our customers travelling on our aircraft is of paramount importance and our number one priority at all times. As we have mentioned in earlier posts, Thomson Airways has an impeccable safety record and we have stringent safety standards in place across our entire fleet, which will of course include the Dreamliner when we take delivery this year. We are confident that you’ll experience all the customer benefits of this modern and sophisticated aircraft and arrive safely for a great holiday with your family. If customers wish to transfer to an alternative holiday or alternative flight then they will need to pay the necessary amendment fees to do so.
Hi Lauren
Thanks for your reply but yet another safety fear that Japan Airways has grounded the whole of their fleet and this is now the 6th incident in 2 weeks. I know our safety is your priority, however when my wife and I are on our way to Mexico and we are mid over the atlantic 6 six hours from land and smoke appears in the aircraft!!! then what. I don’t think ‘normal booking fee’s apply’ should be charged to swap planes if these safety concerns of your loyal passengers are ‘your priority’!!!. Our last 4 long haul holidays have been booked with you spending in excess of £12000 and yet you discuss us paying a fee to move on to a different flight that we feel safer on.
You take delivery of your 787 in May and we fly out in June, which gives you only 4 weeks to test your 787. This is not filling my wife and I with confidence??
Hi Jaffar,
We understand your concerns and want to reassure you that the safety of our customers travelling on our aircraft is our number one priority at all times. Thomson Airways has an impeccable safety record and we have stringent safety standards in place across our entire fleet. We’re aware of these reports about the 787 Dreamliner and have spoken directly with Boeing who have assured us their working to rectify the issues that have been highlighted to them. If you wish to amend your booking, normal Terms and Conditions will apply.
Hi Lauren my reference number is
Hi Graham, I’ve just had a look at this for you and your flights are scheduled to be on the Dreamliner. I hope this helps.
this aircraft is to under go stringent checks in the usa as it has problems which ever way you dress it up thay have been highlighted all around the world ..now if i show some concern about my safety on this aircraft to change my flight i have to pay more…your answer to jaffars question is an amicable statement about saftey but why do i have to pay more its not the customers fault and until the aircraft has passed totally safe you are selling faulty goods i await your answer
Hi Robert, I can understand your concerns. We welcome the review of the design and production of the 787 Dreamliner announced today by the U.S. Federal Aviation Administration (FAA) and Boeing. This will ensure the issues experienced by other airlines operating the aircraft are fully investigated and don’t happen again. We support Boeing in proactively taking action to review their processes and rectify the issues highlighted to them. Like the FAA and Boeing, Thomson is completely confident in the safety of the 787 Dreamliner. Having checked with Boeing we’ve no reason to believe the delivery of our first 787 Dreamliner will be delayed. Our first Thomson Dreamliner is still on track to be delivered next month. We will continue to work closely with Boeing and monitor the situation closely. At the moment to amend or cancel bookings normal Terms and Conditions will apply.
http://www.flickr.com/photos/sabian404/8376293838/
Thomsons first Dreamliner
Hi Patrick, Thanks for the photo. I’m not too sure this will be our Dreamliner but we’ll let you know as soon as we’ve got any photos to share.
Hi I’ve just booked Mexico for the 1st of September through first choice on flight TOM182 and was wondering if it was in the dreamliner thanks
Hi Adam, I’ve just had a look and can see that your flight is scheduled to be on one of our Dreamliners. I hope this helps.
Yes that’s great thank you very much
Can you confirm that the glasgow to cancun flight on the 27th may at 9:20am will be a dreamliner flight? What happens if there is a delay with the planes (which im sure there wont be) with regards to upgraded seats etc? Thanks in advance
Hi Dawn, If you could please send me your booking reference I can check this for you.
I was just wondering what the Thomson “plan b” would be if the current 787 problems that we are hearing about on the news affects out flight??
Hi Chris, We can understand your concerns. We are very confident that you’ll experience all the customer benefits of this modern and sophisticated aircraft and arrive safely for a great holiday with your family. We are still on track to take delivery of our first aircraft early this year, if anything were to change we’d look to contact you as soon as possible.
So if the dreamliner is grounded and doesnt fly, although as you keep stating there is no reason to see why it will be according to boeing, would Thomson protocol be to change the plane or change passengers to different flights?
Hi Chris,
As you’ve said, our current update from Boeing is that we’re not expecting any issues that have been raised to them, to affect the delivery dates of our first Dreamliner. If this were to change, customers would be advised of their options.
Hi,
Me & my girlfriend booked a holiday with yourselves last week to mexico, flying from gatwick tues 4/6/13 this is a morning flight. Our confirmation says flight TOM 030 and states we will be on the dreamliner, the travel agent also said we were, but by looking at all the comments on here by your customers i just wanted to double check? many thanks
Hi Kyle, I’ve just checked this for you and can confirm that this flight and its return leg are scheduled Dreamliner flights. I hope this helps.
Hi
My query is similar to Dawn’s (above). My husband and I are due to fly from EMA to Mexico on 01/05/13 on the new Dreamliner. We have upgraded to Premium seats. If the Dreamliner is not operational then, will the alternative aircraft honour our premium seats as we are reluctant to travel long-haul in economy. Many thanks
Hi Karen, We remain confident that the Dreamliner will be operational by this time. Our first Thomson Dreamliner is still on track to be delivered early this year, and Boeing has reassured us that they are taking action to rectify the issues highlighted to them. If an unforeseen issue arises with the current aircraft you’re scheduled to fly on, we would then look to contact you with suitable alternatives.
what plans will be put im place if within flight date theres a proplem and what will happen about my seating extra ive paid for what would be my rights if i refused alternatives harry
Hi Harry, Having checked with Boeing we have no reason to believe the delivery of our first 787 Dreamliner will be delayed and that there will be any problems with our aircraft. Our first Thomson Dreamliner is still on track to be delivered early this year, and Boeing has reassured us that they are taking action to rectify the issues highlighted to them. If and when there’s a problem with the current aircraft you’re scheduled to fly on, we would then look to contact you with possible alternatives. I hope this helps.
does the dreamliner fly to punta cana ?
Hi Adam, Our Dreamliner will be flying to Punta Cana from this Winter.
I am not on a Dreamliner flight which I’m a little relieved about after more problems over night, but I am flying to Sanford from Bristol on a 767 in premium. Can I select my seats online too? When? And how!
Hi Rich, You’ll be able to select your seat 90 days before your return flight. If you have any issues doing this, or have any further questions, please feel free to contact me again. ^Jo
Just on the news Japan have grounded their dreamliner will this have an impact on thomson using this plane
Hi Sue,
Having spoken to Boeing, we have no reason to believe that the delivery of our first Dreamliner will be delayed. We’re continuing to work closely with Boeing who have assured us their working to rectify the issues that’ve been highlighted to them.
Thank you for your reply really hope everything is as you have said because it would be a disappointment no to fly dreamliner
Been excited about my Dreamliner flight to and from Mexico this May. After the series of problem within a week and the grounding of half of the world fleet I’m starting to think that I won’t be flying on it anytime soon! Truth be told I am a little worried if I fly on it! Hope boeing sort it all out soon!
Hi Chris,
We have no reason to believe that the delivery of our first Dreamliner will be delayed. Having spoken directly to Boeing, they have assured us that their working to rectify the issues that’ve been highlighted to them. Where are you staying in Mexico?
Can you confirm that all flights on the 10th of June are on Dreamliner to Florida? Will Thomson be offering an alternative plane? Or just the Dreamliner? If so, I will have to possibly lose my £700 deposit to find an alternative airline, as the safety of the Dreamliner has to now be a real concearn. I no longer look forward to travelling on this plane, I would rather lose out on a holiday than to knowingly board a plane with so very many serious faults.
Cheers
Nick
Hi Nick,
Please can you confirm which UK airport you’re flying from on 10th June so that I can look into this for you?
From Manchester to Sanford
Hi Nick,
I’ve checked and the flight from Manchester to Sanford on 10th June 2013 is scheduled to be on the Dreamliner. We’re aware of the reports about the 787 Dreamliner and having spoken directly to Boeing, they have assured us they are working to recitfy all issues that have been highlighted to them. We have no reason to believe that the delivery of our first Dreamliner will be delayed, therefore if you wish to amend your holiday, normal terms and conditions apply. We appreciate your concerns and want to reassure you that the safety of our customers is our number one priority, and we have the utmost confidence in the safety of this aircraft.
Hi I’m a little confused, we’re due to fly to Mexico next week on a dreamliner, however I was reading a news item where it quotes somebody from Thomson sayin “we’re still expecting our dreamliners early this year”, so I guess the question is are you already flying Dreamliners and have you had any of the problems that other airlines appear to be having?
Hi John,
We currently don’t have any Dreamliners in operation, as our first Dreamliner isn’t scheduled to make its first passenger flight until 1st May 2013. As you may expect, we’re currently working closely with Boeing and they have reassured us they are reviewing all issues and looking to rectify these as quickly as possible.
I’m flying on the Dreamliner mid September to Sanford, and as the aircraft should in theory have been in service for 4 months, if the problems that have plagued the other airlines with the 787, will the flights be replaced with the old 767 to save delays etc? I have a massive fear of flying and wouldn’t feel at all comfortable flying on a plane that is still having serious teething issues. Thanks.
Hi Philippa,
We have spoken directly to Boeing today, who have reassured us that all issues are being reviewed and will be rectified as quickly as possible. They have assured us that this is won’t affect our delivery dates of our first Dreamliner. If there was to be an aircraft change, customers affected would be notified of their options. I appreciate your concerns and wish to reassure you that we are confident in the safety of this aircraft, and our customers and crew safety is our number one priority.
Will everyone stop panicking about the dreamliner. Every new plane has teething problems and this is no different. The press ar just jumping on every little piece of news because they don’t want the dreamliner to be a success. When the A380 first started flying an engine exploded mid flight, the fault was fixed and they are now flying without incident, as will the Dreamliner. I am booked on the dreamliner in May and can’t wait, if you are so worried cancel your holiday .
Hi, we are booked on the Manchester flight 20/7/13 to Mexico and have upgraded to Premium. We are looking forward to this and as expected the price was higher than the usual price you pay for this service on a new aircraft. Should this aircraft be put back etc in its roll out, do we get a refund for the extra cost paid? Many thanks.
Hi Paul, Unfortunately we are unable to comment on that information at this time. However, we’ll have the relevant team investigate that for you and if there was a program change then you’ll be contacted with your options. I hope that helps.
Thanks James.
Hi
This is now going from bad to worse. USA, Poland, Japan, Quatar and the rest of world have all grounded their 787′s. I paid an extra £600 for my wife and I to fly on your new Dreamliner premium class and now I am told to pay a fee to move planes at my cost when in fact you owe me money for the difference. I was told by the you travel agent at the Fort shopping centre Birmingham that ‘I am the first to express concern about this plane’!!!!!!! have they all been briefed what to say?? it seems this way which again makes me think that my safety is NOT your first priority…my money is.
When you take delivery next month?? do your test flight to Mexico and back (not Manchecter to Birmingham) with staff members and their families and then tell me its ok to fly on it and publish the engineers report. Only then will I be confident that we are all going to fly safely and enjoy our well deserved holidays that we all, no doubt save along time for in this time of economic downturn.
Hi Jaffar, We understand your concerns and want to reassure you that the safety of our customers is paramount, and this will continue to be our number one priority. Thomson Airways has an impeccable safety record and we’ve got stringent safety standards in place across our entire fleet, which does include the new Dreamliner when we take delivery this year. For anyone wishing to amend or cancel their booking, then normal booking conditions will apply. We hope you have a fantastic holiday with Thomson.
23 OF THE DREAMLINER FLEET HAVE BEEN GROUNDED ACROSS THREE AIRLINES HOW CONFIDENT ARE YOU THAT THIS IS A SAFE WAY TO TRAVEL? ESP AS I AM FLYING TO FLORIDA AND WILL BE OVER WATER 90% OF THE WAY?
Hi Lou, We do understand your concerns and we’re currently liaising with Boeing for the latest information. We want to assure you that customer safety is paramount, and will continue to have it as our number one priority. They’ve assured us that they’re rectifying the issues and we’re still confident that we’ll receive our first 787 Dreamliner for our flights in May.
We booked to go to Florida 3 weeks ago, for the holiday of a lifetime. We are going from Manchester on Fri 12 July on a dreamliner flight and after all the safety concerns in the last 2 weeks, I am extremely concerned. I would be much happier if I knew I would be flying on another Boeing like the 767. I telephoned yourselves yesterday to ask what my options were and I was told that I would need to pay more to amend my booking. I feel as a goodwill gesture, Thomson should offer to swap flights or holidays without the charge, the other option I was given was to lose my £750 deposit! Judging by the comments on here and on other websites there are lots of concerned customers and you are not doing very much for your customer service when comments are published in the paper saying things like “you haven’t had any concern expressed by your customers”. As others have said not happy about being over the Atlantic for 90% of the journey – nowhere to make an emergency landing if needed!!
Hi Donna,
We appreciate your concerns and wish to reassure all of customers that safety of our customers is of paramount importance to us. We have every confidence in the safety of the aircraft and we’re working closely with Boeing on these issues. Boeing have assured us that they are reviewing and working to rectify all issues as qucikly as possible.
At this present time, normal booking conditions apply as we’re expecting our first delivery on time.
Booked on the dreamliner from manchester 21st July if unfortunately you don’t get the dreamliner will thomson have the planes to use to cover the planned dreamliner flights if the worse happens
Hi Sue, Were working closely with Boeing and they’ve assured us they’ll do everything to assist the FAA in their investigation and will be taking every step to assure passengers and Thomson of the 787′s safety to get planes back in to service. We’ve no reason to believe at this moment of any delays of delivery. If this was to change you’d be advised of your options.
I am booked onto a 787 flight from East Midlands to Mexico in May. After hearing about the issues on the 787 Dreamliner i did think about changing my booking! After reading all the media reports i have decided that i will be sticking to the Dreamliner. The media makes things look 5 times as bad as to hat they actually are! Boeing and Thomson would NOT let their passengers fly on an aircraft that is unsafe. I have trust in them and Boeing flying me to Mexico and back safely
Hi Chris, Thanks for your feedback. We’re working closely with Boeing and have no reason at the moment for any delay in the delivery of our Dreamliner. Our safety of our customers and crew is of paramount importance. I hope you and your family have a lovely holiday.
Hi,i’m booked with my husband to go to mombasa on the dreamliner on november 25th 2013 and we are paying £269 for premium,but with all this trouble with the dreamliner,and thomsons use one of thomsons plane or the crappy first choice we had in november last year,im not going to pay £269 for premium in those.we paid in november last year,£169,and as i said,it was the most crappiest first choice plane ever! so,would we get a reduction for premium,if the dreamliner is not used? Many Thanks,Teresa.
Hi Teresa, I’m sorry to read you weren’t happy with the Premium seats on your previous flight. If we needed to change your plane then you would get a refund of the 787 Dreamliner supplement. You can find out more information in our A-Z guide – http://www.thomson.co.uk/a-zguide.
Hi I’ve booked a holiday to Florida in May and I have paid extra for Premium seats as a treat for my family. With all of the problems broadly published in the media regarding the problems, what will Thomsons be doing to ensure that customers who have paid for the premium seats if dreamliner is still grounded has in the place to an equal standard. I will not be happy with the cattle class the airlines call economy seating or premium economy which is not a great deal better.
Hi Rob, If there were issues which meant we were unable to operate the Dreamliner on your flight, one of our other planes would be used. ^Dan
We go to Mexico on the dreamliner on 1st May from East Midlands, as others have said I am worried about all these problems with the dreamliner, but I am trying to remain optimistic they will be sorted. However, because its the dreamliner we decided to book premium seats which we wouldn’t normally have done because we had a bad experience flying premium with Thomson previously, really poor service. So I really hope if you do have to swap planes your premium service will be worth the extra money.
Hi Anita, Thomson Airways has not received any communication from Boeing regarding changes to our scheduled delivery dates. At this current time we’re still working towards flying our first commercial Dreamliner on the 1st May 2013. I’m sorry to hear that you’ve had a bad experience flying with us before, but as we’re still working towards flying on the Dreamliner we’d not be able to provide you with any specifics of what a change in aircraft would mean for Premium passengers. If an element of your package holiday were to change, we’d look to let you know as soon as possible to provide you with alternatives. I hope this helps.
Hi there,
My booking ref no. [BOOKING REF REMOVED]
Flight ref.2127693
From: Gatwick to Sanford
Date: 15 May 2013 09:45
Flight no.TOM 070
From: Sanford to Gatwick
Date: 29 May 2013 16:30
Flight no.TOM 071
Would you kindly confirm that this flight is not scheduled to be a Dreamliner flight (I don’t believe it is, but I would appreciate your confirmation on the matter.
kind regards
Hi Justin, I’ve removed your booking reference to protect your personal information. However, I’ve just taken a look at your booking and I can confirm that you’re currently scheduled to be flying on the Dreamliner.
Having worked in the travel industry before, I appreciate there will be a set of guidelines clearly laying out exactly what you can (and can’t) include in a reply to anyone here. However, as a mum to one very excited, precious wee boy looking forward to his first long haul holiday (and in Premium seats, as we tried to make it even more special) the obvious and unspoken amongst most recent bloggers is of course “fear”. I – like many others here wish I could afford to lose our deposits, and if the problems aren’t rectified to the satisfaction of the world’s airlines and authorities, I think Thomsons will have to be very careful on how they handle this, whether customers understandably choose the (potentially) safer option of cancelling – or to take the chance and fly. I’m glad I don’t work for any of the airlines, or Thomsons now. I wish us all a safe holiday.
my family and i are currently booked to go to florida with thomsons. we are flying from Edinburgh on the 3rd of July. flight numbers are TOM 642 and Tom 643, are these flights the new dreamliner?
is there anyone answering queires?
Hi Sharon, I’m sorry for the delay in our response. All comments have to be approved before they’re published to our wall. I’ve responded to your query on another of your posts.
Hi Sharon, Thanks for your message. Sorry for the late response, it seems like we missed your post. I can confirm with you that your flights from Edinburgh to Florida flying on TOM 642 and returning on TOM 643 are not scheduled for the 787 Dreamliner. I hope that helps.
The Dreamliner is becoming a real concern for us to travel on. We would prefer for our deposit to be changed to next year as this is not the build up to a holiday that we expected or wanted. Can you please advise if this is possible without being charged.
Hi Sue, as per our Terms and Conditions an amendment fee would be charged to change your holiday booking.
I don’t understand how you can possibly charge for any changes given all the recent problems with this aircraft and the fact that most of the world have grounded them due to safety concerns. I think it is about time that Thomson started to properly communicate with customers due to fly on this flight. This is not doing Thomson’s reputation any good at all, I think is about time that Thomson took control and give people alternative choices instead of scripted answers.
Hi Sue, I’m sorry you feel this way. The safety of our customers is paramount and we don’t currently expect and delays in the delivery of our 787 Dreamliners. Boeing has assured us they’re taking action to rectify the issues that have been highlighted to them. As Christina’s mentioned if customers wish to transfer to an alternative holiday or alternative flight then they will need to pay the necessary amendment fees to do so.
Hi, It’s been announced by boeing that all Dreamliner deliveries have been halted until the battery problem is sorted out! What does this mean for my booking on the Dreamliner?
Hi Chris, The safety of our customers is paramount and we don’t currently expect and delays in the delivery of our 787 Dreamliners. Boeing has assured us they’re taking action to rectify the issues that have been highlighted to them. If anything were to change, we’d keep you updated with any further developments. I hope this helps.
hi can u confirm now boeing on sky news have said they are not releasing any more 787s now till the battery and electrical is sorted out we changed our complete holiday to fly on this plane and u want me to pay to change back whats your view on this now ??????
Hi Mark and Haley, I can understand your concerns. We’re very confident that you’ll experience all the customer benefits of this modern and sophisticated aircraft and arrive safely for a great holiday with your family. Boeing has assured us they’re taking action to rectify the issues that have been highlighted to them, and we’re still on track to take delivery of our first aircraft early this year. If anything were to change we’d look to contact you as soon as possible. I hope this helps.
Hi thanks for reply have u read sky news boeing are not releasing any more aircraft until this problem has been resolved we fly on one of the first flights in may u do not have the aircraft as yet can any one answer these questions head on instead of going around the questions
Thanks
Hi Mark and Haley, We’re aware of the new reports about the 787 Dreamliner that have appeared on Sky News, and can appreciate how this may cause concern for customers like yourselves who are set to travel on our new Dreamliners in May. Boeing has reassured us that they’re taking action to rectify the issues highlighted to them, and we’ve been working very closely with them to make sure our Dreamliners will be delivered on time for their first flights. We’d like to reassure you that the safety of our customers travelling on our aircraft is of paramount importance and our number one priority at all times.
If for unforeseen reasons you weren’t able to fly on the Dreamliner, our Programme Change Team would look to let you know as soon as possible to provide you with alternatives. However, as we’re still working towards the same delivery and flying dates, we’d not be able to provide you with any specifics with regards to a change at this moment in time. I hope this helps.
Hi inknow you have answered this question a few times hut I am booked on a dreamliner flight for my honeymoon 17th may. What is the realistic projection of events now that dreamliner deliveries are being halted? Part of the reason we booked this honeymoon was because of that plane. To be honest the reasons we chose where we did actually no longer exist. Im quite disappointed in my entire service really.
Hi Nicola, It’s disappointing to hear that you’re not happy with our service. I can appreciate that your honeymoon is a once in a lifetime holiday, and I can understand your concerns given the recent news. Thomson Airways hasn’t received any communication from Boeing regarding changes to our scheduled delivery dates, and so we’re still working towards flying our first commercial Dreamliner flight on 1st May 2013. If for unforeseen reasons you weren’t able to fly on the Dreamliner, our Programme Change Team would look to let you know as soon as possible to provide you with alternatives. However, as we’re still working towards the same delivery and flying dates, we’d not be able to provide you with any specifics with regards to a change at this moment in time. I hope this helps.
Dear Thomson Robots,
Rather than just copying and pasting the same answer to every question, why don’t you take stock of the situation and do something about it? I am due to fly on one of your Dreamliners in August to Mexico for my honeymoon. I’ve parted with a lot of money for what I hoped would be a trip of a lifetime. Part of the decision process took into account the new aircraft. My wife to be isn’t comfortable with flying, especially for what is a flight of over 10 hours. The comfort and health benefits you make sound so appealing put my wife to be at ease and the fact you have introduced the flight from East Midlands made it a no brainer. Since the honeymoon has been booked, I’ve continued to follow the ‘Dreamliner Story’ and have obviously been mortified with the recent headline news about the ‘numerous’ faults with the aircraft. The fact the aircraft has now been grounded wouldn’t have been a decision the relevant authorities took lightly, but obviously there is a serious issue which needs resolving before they allow them back into the sky. You continually tell people that you expect to take delivery as scheduled, but how can you sit there and type such comments when Boeing have put on hold ALL future deliveries. It’s conceivable that there could be months of delays and I’m worried you have no back up plan. You clearly will not have enough aircraft to cover the flights should you need to replace the 787 flights with your 767′s. How long will you leave it before you realise it’s too late? You stand to upset an awful lot of people, so I urge you to act now and give those that would like to change the opportunity to do so, without penalty. I warn you now, if you ruin my honeymoon due to poor planning, I will sue your company for what I consider a clear act of negligence. I would be grateful if you could reply without the use of a pre written repetitive response.
Hi Chris, I’m sorry to hear you feel this way. I can appreciate that your honeymoon is a once in a lifetime holiday, and I can appreciate your concerns given the recent news. Thomson Airways has not received any communication from Boeing regarding changes to our scheduled delivery dates, and so we’re still working towards flying our first commercial Dreamliner flight on 1st May 2013. If for unforeseen reasons you weren’t able to fly on the Dreamliner, our Programme Change Team would look to let you know as soon as possible to provide you with alternatives. However, as we’re still working towards the same delivery and flying dates, we’d not be able to provide you with any specifics with regards to a change in aircraft at this moment in time. I hope this helps.
Hi
I am due to fly on the Dreamliner on 1st May from Gatwick, I was just wondering when the in flight entertainment schedule is realised and also where I will find it when it is.
Thanks for your help
Hi Stephanie, We’ve not finalised the in-flight entertainment schedule for May yet. However if you’d like to contact us a month or so before you fly, we’ll be able to email you a full guide of what will be available on both your outbound and return flight.
Having been unable to get a clear response from Thompson that fully reassured us that we will be able to fly on the DREAMLINER to Mexico 10 May …we made the decision to change our holiday on Friday…and were charged for the privilege….however I for one am not prepared to sit on a substitute plane in cattle class…and suffer the normal uncomfortable flight offered by Thompson…some goodwill gesture from Thompson would be nice for the people who want to change their holiday would be nice…
Hi Jennie, Thomson Airways has not received any communication from Boeing regarding changes to our scheduled delivery dates. If you wanted to change your holiday, which I can see you did, then as per our Terms and Conditions you’d have to pay an amendment fee to do so. If for unforeseen reasons you stayed on your original holiday but weren’t able to fly on the Dreamliner, our Programme Change Team look to let you know as soon as possible to provide you with alternatives. However, as we’re still working towards the first commercial flight date of 1st May 2013, any changes made at this moment in time would be customer-led and subject to an amendment fee. We’d like to reassure you that the safety of our customers travelling on our aircraft is of paramount importance and our number one priority at all times, and I’m sorry you feel like this isn’t the case.
I am not concerned with the safety issue anyone with half a brain will know the Dreamliner will not fly if its not safe…I was more concerned about the alternatives offered and whether there will be sufficient premier seats left at that late stage…At least this way I am getting a holiday that I really want to go on and even then there was only one room and two seat upgrades available Had i waited for you to offer me an alternative I suspect that would not have been the case.. when i am spending £4k for a holiday i should expect to get what I want not what you decide to offer as an alternative.
Hi Jennie, We wouldn’t be able to confirm what alternatives would be offered if your flight was no longer on the Dreamliner, as we’re still working to our original delivery date. I’m sorry for any disappointment this has caused.
How much notice are you legally required to give passangers for changes in flight/holiday schedules. Im due to fly in the 25/5/13 to mexico and i know for a fact this is a dreamliner flight. I have paid almost £6000 for this once in a life time honeymoon including excursions. Our annual leave is pre booked as is our parents who will be on childcare duties while we are gone. An your repeated replies are not filling me with any confidence what so ever. It appears you are happy to take everyones money but are not happy to deal with the problems and give an adequate solution to people queries. I want to know what is the least amount of notice you have to give me to change my flight. Will it be a change of flight or an actual change of holiday and destination?????????
Hi Dawn, We’d notify customers as soon as we could. You can check the information about contact customers in Our Agreement at the back of the brochure or on our website. Where possible, we’d try and operate the flight with an alternative plane. ^Dan
ok if u say dreamliner is on track we fly out on the 6th of may 2013 from manchester to florida cause we booked our holiday over the phone we cant book our seats even though we upgraded can u give me the date i can ring to book my seats please as in previous posts thomson dont know what it is as one person says 90 days before return date and others say 90 days before departure date could u give me the exact date please and where can i find a seating plan
Hi Mark and Haley, You’ll still be able to access our Flight Extras site even though you’ve booked in store. Just use your flight and accommodation reference number which is 4-7 digits long. Or you can call our Thomson Airways Team on 0871 231 4787. Seat selection opens 90 days before your return flight. As it’s a new plane we haven’t published the seating plans at the moment, but to give you an idea our Premium Club cabin will be a 2-3-2 configuration and our Economy Club cabin will be a 3-3-3 configuration.
We are booked to fly on a dreamliner to Florida from Manchester in July and have booked Premium seats as my husband is 6 ft 4 in and both myself and my daughter are nearly 6 ft. Can you tell me what will happen if the dreamliner is not flying and you change the plane. Will we still get premium seats? This answer will have a bearing on what we decide to do as there is no way we can travel to Florida in economy seats, it will be too uncomfortable. If this is a possibility we are likely to change our booking to somewhere short haul!
Hi Donna, We’re working closely with Boeing and have not been advised at the current time that there’ll be any delay with the delivery of our 787 Dreamliner. If there was to be a change to your booking you’d be contacted by our Programme Change Team and advised of your options.
Can you confirm that if the Dreamliner is not going to be available to fly to Florida for our holiday on the 10th of June, that you will provide an alternative plane at no extra cost, and that we will still get the Premium price ticketed seats we have paid for? I hope and prey this plane is not available, it has too many problems, and my brother is a Captain with a major UK airline and backs up my worries, This is the kind of thing that may indeed put Boeing out of business, and like others have said, what is your back up plan? Do you have alternative planes that will be available to fly to Florida in June should your fleet not arrive on time?
Hi Nick, I understand you concerns. Thomson Airways are working closely with Boeing and at this current time we’re not expecting any delays to the delivery of our 787 Dreamliner. Boeing has reassured us they’ll do everything possible to assist the FAA in their investigation, and will be taking every step to assure passengers and Thomson, of the 787′s safety and get the planes back into service. The safety of our customers and crew is of paramount importance to Thomson Airways, and the airline has an impeccable safety record and would like to assure customers that we’ve the utmost confidence in the safety of this aircraft.
I too posted a question a couple of days ago and have recieved no reply. I asked whether Thomson would, in the light of recent problems with the 787, guarantee that the Dreamliner will be in service in May?
H Brian, We’re working closely with Boeing and at this current time we are still working towards flying our first commercial Dreamliner on the 1 May 2013.
I’m going on a Dreamliner flight in May to Mexico, It has cost a lot more money to go on the Dreamliner than if i had chosen to go on the 767. I’m looking at changing the booking to go somewhere else as i would be gutted if we were given a 767 to go on after spending a lot of money for the Dreamliner. I personally think that they are going to take a while fixing the problem and that Thomson won’t get them on time. If i were to change how long do i have left to change it? I know it will cost but it will be cheaper in the long run! The balance has to paid by Feb 13th. Thanks
Hi Chris, I can assure you that we are working closely with Boeing to rectify the issues raised by other airlines before we take delivery of our 787′s which is still on schedule. We have no reason to believe that anything will change however if it did you would be told immediately and given your options. Any change is subject to your agreement with us.
I’ve been told by a Thomson worker that Thomson have had their Dreamliners delivered already! How true is this?
Hi Darren, Our first Dreamliner has only just rolled out of the factory, there not with us yet but they are still on schedule.
HI were are booked for our honeymoon on 29th august from gatwick to cancun which has previously been confirmed as a dreamliner flight.
I understand everyones worry and panic over the dreamliner being safe and its delivery being delayed but everyone need to understand that boeing are not going to let the planes fly again until there are cleared as safe and only then can they deliver the planes.
Thomson are doing there best under the circumstances to keep people in the picture but until such time as boeing sort this problem out everyone including the airlines are totally in the dark.
Boeing certainly cant afford for this to go on for months and im sure that it will be resolved in the next few weeks.
Yes this will delay the delivery by a couple of weeks maybe even moving it back to march but as the 1st flight isnt till may this will still give thomson plenty of time to clcok up the air miles it needs to send the plane long haul.
SO PLEASE let thomson do what there best at and thats making all our holidays special and STOP MOANING because when you bboked your holiday you knew it was on a NEW plane and if you had done your homework you would know about new planes and teething problems from when airbus launched there last new plane.
With respect Jon, teething problems associated with Airbus’ latest launch (A380) did not result in a flight ban for the aircraft type. To a certain extent, I agree that people worrying about safety because they are due to be on a 787 is needless (the aircraft will only fly if completely safe) but at the same time there are plenty of people here enquiring about their upgrades that they PAID for the Dreamliner. If they don’t get those (and at present it looks like they might not) should they just stay quiet? I don’t think so. You seem v. confident that Boeing will fix this soon because they simply can’t afford it to go on for long but that is not the driving force here. The driving force is convincing the FAA and Japanese authorities that the 787 is safe to fly and those bodies don’t care how long it takes, it needs to be 100% safe, regardless of how much money Boeing loose. Consequently, your assertion that this will be fixed in a few weeks is baseless.
Hi,
If the Dreamliner is delayed will passengers who have booked extra legroom seats be ‘bumped down’ as there will be less premium seats available on the replaced aircraft. I have booked extra legroom seats on the Dreamliner, but if it is changed, will I still get them?
Hi David, We’re working closely with Boeing and at this current time don’t expect any delays to the delivery of our 787 Dreamliner. If there was to be any change to this you’d be contacted by our Programme Change Team and advised or your options.
Elaine – with respect, your response does not answer my question. I not really concerned that the Dreamliner may be cancelled; only that if it is, my extra legroom seats cold be given to Premium passengers. Can you confirm that this would not happen?
Hi David, Any time that a plane changes on a fight we do our best to make sure that any passenger who has upgraded keep their upgrade. If there was a change on any of our flights we wouldn’t know the options open to you until a file was created by our Programme Change.
Adam, I am questioning Thomson policy which must exist now (regardless of whether or not the Dreamliner is changed) so please answer the question. You cannot ensure every passenger who has booked an upgrade will recieve it in the event of a replacement aircraft; therefore my question is simple, Does Thomson downgrade extra legroom passengers in favour of Premium passengers if there is insuffcient Premium seating on the replacement aircraft? Yes or No?
I’ve just been informed by Sarah in Thomson Flight Dept that Thomson will not downgrade Extra Legroom passengers in favour of Premium Seat Passengers in the event of an aircraft change.
Could you please confirm this.
Hi David, As I said we would try to make sure that any passenger who has upgraded their seat remain in that seat type. It’s only if a change has occurred and a file is opened we’d be able to confirm exactly which offer of seats you’d receive as it could be a different aircraft or even a different Carrier. With this in mind I can’t guarantee you’d definitely be given an extra legroom seat should a change occur however you would have priority for them over all other passengers including Premium.
The last part of your response “however you would have priority for them over all other passengers including Premium.” answers my question – thanks
Given that your seat configuration must be published in the next few days for May 1st Flights (i.e. 90 days prior to flight) for select your seat. It is reasonable to ask that if you are unable to provide the select your seat service, will Thomson be offering a full refund (to those that choose it) as you would be unable to fulfil all the requirements of the contract?
To clarify, I am suggesting that customers should know if the aircraft has changed 90 days prior to non-return flight or 90 days prior to return flight for select your seat (if return purchased), so the ifs and buts as to whether or not there will be a delay to the Dreamliner should be answered in the next few days. If not – then Thomson will not be fulfilling its select your seat part of the contract.
Hi Dave, Even when you’ve selected your seats, this could be subject to change. If the plane did change you would be contacted by Programme Change before hand, to discuss your options.
Hi Leanne,
yes, but its unlikley that Thomson would want to upset its customers even further by doing this. Its reasonable to expect Thomson to make a firm decision on the type of aircraft 90 days prior to flight (even if this is subject to operational change). My original question though was if Thomson do not offer the select your seat service as expected – will they offer a refund (for those wishing to take it) as they will not have fulfilled this part of the contract.
Hi Dave, I can’t advise as to what your options might be if there were to be a change. If there was a change, then Programme Change would offer you an ulternative of the same standard as the package you have booked.
Leanne (and everyone in this dept) – if you cant answer the questions and from what I have seen so far from this blog; only suppy ‘stock’ answers, then there is little point in having this forum. Nothing personal, just an observation.
As a long term customer with Thomson, I am very annoyed that having booked on the basis of the Dreamliner marketing, that they are still not coming clean with regard to what is now a very good probability that they will not be able to honour the first part of the flight schedule at least.
Thomson need to act now to offer the customers the chance to switch or stick. Its completely unfair to hold us to ransom knowing that there is little we will be able to do to switch if they limit the notice period to weeks or even days before scheduled take-off.
If Thomson do not act quickly, I for one will be booking with Virgin in future.
Hi Dave, I’m sorry to hear this. We don’t have any further information than what we’ve already advised.
THOMSON. I posted last week and you have not posted up my comments. The comments were fair and justified and yet you choose not to display them. I am expecting an answer to my question – or is this another example of poor service
Hi Dionne, I’ve checked and we’ve answered three previous comments from you. If you’ve got any more questions you’d like us to answer please let us know.
I am booked on the 787 Dreamliner from gat wick to Sanford on the 1/5/13. I am due to pay the balance for the holiday on the 6/2/13 but have serious concerns as to whether you will have taken delivery of the Dreamliner with all the known problems currently being experienced by Boeing. I flew last year(2012) with you in premium class and was appalled at the standard of comfort offered in this class and would not choose to fly on another of your 767′s again. What assurances can you give with the current situation that this would not happen. I know from reading on the Internet that a Norwegian airline is receiving delivery of the Dreamliner in April 2013. If they have been advised of delivery then it is reasonable to assume that other airlines would have received similar information. I’m sure this is of concern to other travellers and would like a definitive answer.
Hi Graham, Thank you very much for your question. Having checked with Boeing we have no reason to believe the delivery of our first 787 Dreamliner will be delayed. Our first Thomson Dreamliner is still on track to be delivered early this year. Boeing has reassured us that they are taking action to rectify the issues highlighted to them. I hope this answers your question?
Simple question yes or no answer please.
If no Dreamliner available for my flightManchester to Sandford in May do you guarantee that i will fly on another plane same date/airport or not
Hi John, As we’re still on track for the Dreamliner to be delivered to us early this year then we can’t give you an answer to this. If anything was to change we’d keep you updated and let you know of your options. ^Sammi
Have just seen some photo’s on the internet of the first Thomson Dreamliner (G-TUIA) parked up at the Boeing Plant – fresh out of the paintshop, After everything in the press about the 787, it’s great to see that it actually exists!! Really looking forward to my flight on it, or one of its sisters, in September.
Hi David, Thanks for your feedback. When are you heading off? ^Sammi
Which site is this on David?
I’m off to Florida. Here’s one of the photo’s of the first Thomson Dreamliner: http://www.flickr.com/photos/microvolt/8413144434/
Just seen the pictures
Can’t wait to get on it in May 
Japan have now cancelled flights until 18 feb so really not looking good for the dreamliner , can thomsons assure us that they will have alternative planes to cover all the dreamliner flights if the worse happens
Hi Sue, We’re working very close with Boeing and at this current time we are still working towards flying our first commercial Dreamliner flight on the 1st May 2013. In regards to contingency plans, we have a standard aircraft change plan which can be found in ‘Our Agreement’. As a company, customers and crew safety remains one of our top priorities, and we’d only look to notify our customers of any changes once we have all the information in place. I hope this helps.
hi i am going to flordia with my grandaughter on may 24th on the dreamliner hopefully, my grandaughter is 15years old buy if i dont pay for seats together she could be sitting on a nine hour plus flight next to a stranger she may have to pay full fare but she is still a child, i feel that thompsons should try to understand how a child would feel instead of expecting 120 pounds for seats together
Hi Maggie, Thanks for your message regarding this. Although we do offer the ‘select your seat’ option for our customers, it is certainly something that may help you whilst you’re flying with us. We here at Thomson understand our customers worries of not being able to be seated together, however our Seating Allocation Team do their very best when allocating seats to our passengers. Unfortunately, seats are not always available due to other customers who have chosen this option. Please rest assured we’ll do our best for you. I hope that helps and have a wonderful holiday
Please can you confirm if flight tom182 departing manchester 10/11/13 is Dreamliner? I cannot find our flight on your schedule.
Hi Mel, Thanks for your message. I’ve looked into that for you and can confirm that your flight Tom182 is scheduled for our new 787 Dreamliner, flying out from Manchester to Sanford, Florida on the 10th November 2013. I hope that helps and have a wonderful holiday
I must say Relax and just wait and see. I am fully confident i will be flying on the first 787 flight to florida in May. But i wouldnt put safety ahead of being on the 787, if im on it i look forward to it if not then an old tatty 767 will do. In the meantime have faith, relax, wait for the FAA report, and take a sneak peak at what youll be flying on in May G-TUIA http://www.flickr.com/photos/microvolt/8413144434/in/photostream/
Enjoy, see you onboard soon.
Oh and if its on the flightline, then it could be worse, because at least the test flights are happening, it may just fly yet
im booked to go to florida first week in june.. i have, major concerns about my once in a life time hols.. never every thought i would ever be able to take my family on a florida trip.. all i keep seeing in your replys is we are in contact with boeing, about saftey issues and taking over the first dreamliner… too be honest dont you think the saftey of your passengers are the priority here.. you are not sounding confident in this matter.. as you seem to be refering from book statements.. i have major fears for my children, and had to have therapy for this.. and this doesnt seem to be looking good.. as for replys about people wanting to change flights due to “pure gut renching fear” and we have to abide by terms and conditions.. thats rubbish.. my son works for a airline, and has advised that we can make changes to our booking, and NOT be charged, due to it being not fault of the customers, as its to do with the airline company..i payed extra insurance for my holiday, to cover my payments for my hols.. looks like i may have to recover my money back and book another hol, because you carnt give anyone a straight answer, just repeated answers..
Hi Julie, Thanks for your message regarding the 787 Dreamliner. I understand your concerns in flying with us on our new aircraft to Florida. It’ll be a wonderful holiday for you and your family and I’m sure it’ll be an amazing experience. In regards to the Dreamliner, we’ve no further communication at this point from Boeing and will continue to work towards our scheduled delivery dates and also our first flights from May this year. If it is the case for any changes through-out the season within our aircraft fleet, then our customers will be notified, the new aircraft will be assigned and all new information will be provided. Our Programme Change Team will contact you if this was the case in due course.
James, regards your comment “Our Programme Change Team will contact you if this was the case in due course” – just exactly what is due course? What is the latest date the Dreamliner needs to be delivered to Thomson for you to be able to meet your 1st May schedule? How much notice will customers get if there is a change? Please don’t say that this depends on Boeing. Thomson must start to take charge of the situation.
Hi Dave, I appreciate your concerns and I understand the queries you have. Unfortunately there’s no further information regarding this. Our 787 Dreamliner has a scheduled delivery date for the spring and we’re currently working on our first scheduled flight from 1st May 2013.
James,
what date is the scheduled delivery? Given the complex operations required around flight scheduling etc, I cannot believe that Thomsons would have allowed Boeing to offer ‘The Spring’ as a delivery date. I also asked how much notice will customers get if there is a change, which is becoming increasingly likely.
If ‘the spring’ is April, then are you suggesting that its possible customers on May 1st Flights might only get a few weeks or even days notice of any possible change?
Come on Thomson, get a grip! you cannot continue to spout the same rhetoric, its beginning to look as though no-one in Thomson has control of the situation and the longer this continues, the more frustrated customers are going to be. Show you are in control by providing straight answers and dates when options will be given should the current delays continue.
Hi Dave, We’re due to receive our first Dreamliner at the end of February. You can find details about if we needed to change the Dreamliner and also customer notification in the A-Z guide on both our website and in our brochures.
Why is it you can let your customers know in due course what plane we are flying on but we can’t pay our balance of our holiday in due course, our balance date hasn’t changed and what we are paying for (Dreamliner) looks likely not to happen.
Hi Lisa, Thomson Airways has not received any communication from Boeing regarding changes to our scheduled delivery dates. At this current time we are still working towards flying our first commercial Dreamliner on the 1 May 2013. Boeing has reassured us they will do everything possible to assist the FAA in their investigation, and will be taking every step to assure passengers, and Thomson, of the 787’s safety and get the planes back into service.
i have just rang thomson which put me through to a call centre in india i wanted to upgrade to premium seats on my flight in may to florida on the dreamliner after a couple of questions the mancould not answer put me on hold for 16mins then cut me off if this is the service u off i will keep my £800 and could u tell me the progress of the dreamliner have u recived it yet
thanks mark & haley
Hi Mark and Haley, I’m sorry to hear this. We’re not scheduled to receive our first Dreamliner until the start of Spring. Boeing has reassured us they will do everything possible to assist the FAA in their investigation, and will be taking every step to assure passengers, and Thomson, of the 787’s safety and get the planes back into service. With regards to the Premium seats, I’ve sent an e-mail to you about this.
Flight Details Departs Arrives
Thomson
Manchester to Cancun (TOM144) 11th May 2013 09:15 11th May 2013 13:45
Flight Details Departs Arrives
Thomson
Cancun to Manchester (TOM145) 1st Jun 2013 15:45 2nd Jun 2013 07:15
Hi… is this flight cancelled now? Your website states you do not fly on selected dates above. please advise? thanks
Hi Dave, I’ve checked your flights and they’ve not been cancelled. The flight seats have just sold out for the 21 night duration.
Many thanks. Could you tell me if I will be sent tickets in post or by email? cheers
Hi Dave, As you’ve booked a flight-only your e-mail confirmation will double as your e-ticket.
Hi Dan, ref your comment “You can find details about if we needed to change the Dreamliner and also customer notification in the A-Z guide on both our website and in our brochures.”. I assume you are referring to this statement “We may occasionally have to change the type of aircraft used on a particular flight without advance warning. In such circumstances where the Passenger has paid an additional seat supplement and such seat cannot be provided, then the Passenger shall only be entitled to a refund of the supplement paid. If the Passenger has paid a premium in their flight supplement for a flight that was planned to be operated by the 787 Dreamliner and we have to change the aircraft type, the Passenger will receive a refund of the part of the premium for the relevant flight.” – As Thomson are fully aware that the first scheduled flights of the Dreamliner are unlikely to happen, it would be unacceptable to provide little or no advance warning. Given the aircarft is due to be delivered by the end Feb, I will expect either confirmation of my Dreamliner flight or the option to cancel with full refund on 1st March.
Well said Dave!
We just want to be assured that if the Dreamliners are not going to fly, then Thomsons will have enough aircraft to cover these flights, not a difficult question I would have thought.
Yes – it boils down to one thing. When will Thomson stop giving out the same rhetoric i.e. Boeing are not giving us any change on delivery info, so therefore we cant tell you any more than this. Thats nonsense. At some stage (and I believe that point has already past); Thomson must take control of the situation and accept that whatever thier best intentions, its probably not going to happen and that plans are underway to change to 767′s and customers can be assured that their flights are secured – or that they can have a full refund. Leaving customers hanging with only 3 months to go is totally unacceptable.
Hi Dave, I can understand and appreciate your concerns about the Dreamliner. I’m sorry to hear that you feel we’re not providing the answers you’re looking for, but my colleagues and I have been giving the most up to date information we have. It’s paramount to note that our first priority is the safety and wellbeing of our customers. The most important thing for us in this matter is making sure all our customers arrive at their destination safe, sound, and ready to enjoy their holiday.
Christina – with respect, the points that most customers are making is not about the safety of the Dreamliner it is about the fact that customers do not know the following 1) If it will be delivered 2) If it is not, will a replacement plane be provided (given that a number of Thomson aircraft were to be phased out this winter – are replacements available. 3) Will customers who booked premium steats or seats together etc, still recieve this? 4) When will customers be told and what options will they have? These questions are causing frustration and Thomson need to start answering – now.
Hi Dave, I’m sorry that you’re finding this frustrating, but we’ve given as much information as we’ve had regarding your queries. As my colleague Dan’s stated, we do have a standard aircraft change plan as a contingency which can be found in ‘Our Agreement’. This details that our Programme Change Team would look to offer customers suitable alternative options if passengers were unable to fly on the Dreamliner. This would include looking to match Premium Club passengers with Premium seating on the replacement aircraft. If there were a change to any element of a package holiday, our Programme Change Team would look to contact the affected passengers as soon as possible.
Christina, the problem here is “look to offer suitable alternatives” – When I have paid thousands of pounds with only a few months to go, I want confirmation that regardless of Dreamliner delivery or not, that my family and I will still get to our destination on the same day. Why cant Thomson just offer this confidence to its customers? This is what is causing most of the frustration. Do you have a suitable backup plan – or not?
i have been to flordia a few times now and the reasons i booked this year was to fly on the dreamliner so i feel cheated it looks as if i should have waited to 2014 and by then i would have a choice of airlines i think it is about time thompson stopped saying that they are stii expecting delivery of the 787 and were true to loyal customers boeing have stopped the delivery of the dreamliner so i cant see any of the mays flights happening now
Hi Maggie, I can appreciate your concerns regarding the Dreamliner. However, I can assure you that we’ve not received any communication from Boeing regarding changes to our scheduled delivery dates, and are still working towards flying our first 787 on the 1st May 2013. If any element of a holiday were to change, our Programme Change Team would always look to contact the passengers affected as soon as possible with alternative options.
Where have Decembers and January’s comments gone?
Hi Claire, all of our comments are still available on our blog. You should have the facility to scroll back through the earlier comments on each post. I hope this helps.
If the dreamliner is not available in may will flights continue on published times and dates using alternate aircraft – in otherwords will you still be able to get me to my destination on relevent date
Hi John, I can understand and appreciate your concerns about the Dreamliner. However, I can assure you that we’ve not received any communication from Boeing regarding changes to our scheduled delivery dates, and are still working towards flying our first 787 on the 1st May 2013. If any element of your holiday were to change, our Programme Change Team would always look to contact you as soon as possible with alternative options. It’s paramount to note that our first priority is the safety and wellbeing of our customers. The most important thing for us in this matter is making sure all our customers arrive at their destination safe, sound, and ready to enjoy their holiday.
Once again you are not answering the question. For goodness sake stop giving polical style answers to straight forward qestions.
Will Thomson assure passengers that if the Dreamliner is delayed that they have contingencies in place and that passengers will definately get to their destination on the original date of travel? A simple YES or NO. If Thomson cannot answer this question, then the only explanation is that Thomson do not have a backup plan. If this is the case, then its just not good enough given the current situation. Put passengers minds at rest and answer the question.
Hi Dave, We’ve given all the information we can at this time. Unless any further information becomes available we’re unable to give you any different advice.
Dan,
with all due respect – thats nonsense. Are you speaking for Thomson, or just yourself or your department.
It’s time Thomson answered the question do you have a contingency plan – or not? What kind of company would just sit and watch the mess pile up around them and still continue to say “well I’m sure it will all go away soon”.
Christina
With respect you still dont anser my question. I fully understand that the availability of Dreamliner is beyond your control What I (and numerous others)require is reassurance.
I am due to pay several thousands of pounds in final balances for villa rentals/car hire /theme park tickets all of which i loose if I dont fly on my appointed date
Your stock reply of “our Programme Change Team would always look to contact you as soon as possible with alternative options.” tells me nothing Can you tell me what are these options ?
Will I fly on my appointed date/venue on an alternate plane?
Hi John, We’ve given all the information we can at this time. Unless any further information becomes available we’re unable to give you any different advice.
Dan,
1) Where are you expecting this further information to come from?
2) At what point is Thomson going to accept that just staring at the headlights is rather pointless and it’s time to make a move?
Not being able to confirm contingency plans (given the situation) is in my view a failure of duty of care and should render any booking conditions null and void.
Hi Dave, We’ve given you all the information we can regarding your queries. As per ‘Our Agreement’, we do have a standard aircraft change plan as a contingency. However, because we’re still working towards our scheduled Dreamliner delivery date, we’d be unable to confirm the details of such plans until we’ve received notice of a change to this.
I think it’s about time for Thomson to start giving us outer options! I’m due to pay my balance off next week for Holiday to Mexico and excursions! I understand Thomson don’t know if they will receive the Dreamliners on time or not but they need to start giving us our options before we part with our money!
Hi
Would it be possible to check if TOM676 & TOM677 flying from East Midlands to Cancun, Mexico are dreamliner flights? The travel agents assured me they were.
Many Thanks.
Hi Julie, I’ve just checked this for you and I can confirm that these are scheduled Dreamliner flights.
Can you please tell me why the flight time keeps changing( 3rd time over the last couple if months) and noone has even informed me yet! And when I did ring my travel agent she didn’t believe me and said there must be two planes flying! In one day to Mexico from east midlands! Really?!! You havin a laugh! 8th may east midlands- Mexico.
Hi Julie, Occasionally we do need to change our flight times, if it is by quite abit then you should have been informed. Have you checked your junk e-mail box?
And so it begins then without any notification from Thomsons… your delivery of your 1st 787 is now going to be delayed until they find the electrical fault that caused the battery to catch fire. I have read that this could be a long drawn out process and the chances of a 1st flight for May is looking more doubtful. After all the concerns that myself and your passengers have and yet not one offer of a free change to a different flight, all we get is ‘subject to standard term’ etc etc.
So here is my dilemma? I change flights now and receive a £198 refund for the difference in flight change but still in premium class or I wait to you admit that the dreamliner is not going to be ready for my flight in June and you will swap me on a ‘like for like’ and I get no difference back. this is not like for like as its a 787 for a 767 which yes I agree is a plane but not this all singing and dancing Dreamliner.
If no admittance is made soon I will encourage all passengers due to fly on this plane to speak with their feet and book with another airline such as Virgin where premium seats are cheaper…..
Hi Jaffar, The latest communication that we’ve received from Boeing regarding our delivery dates, is that the Dreamliner is still on track to be delivered to us at the end of this month. At this time, we’re still working towards flying our first commerical Dreamliner on 1st May. We appreciate yours and all our passengers concerns, however as there is no change to the aircrafts schedule at this time, normal booking conditions apply for customers wishing to amend or cancel their holiday.
Decided to change my holiday this May from Mexico on the Dreamliner to Cuba on the 767! I got told i have to pay the shop price to that on the website! Not happy! If i cancel the holiday i lose £500! Only way around this is to change the booking to go somewhere like spain in October so i don’t lose the deposit and book a holiday for this May with Thomas Cook as they have the same hotel in Cuba and i will be saving £300!! Good Luck to everyone of you booked onto the Dreamliner this summer!
To be honest I’m not overly bothered if I get to fly the dreamliner or not, it would have been nice but I didn’t book my holiday purely depending on which plane I flew on. I still get to have my 2 weeks in florida with my family so as long as we travel safely whether its a 767 or a 787 or whatever who cares, I for one don’t!!
The problem is – there has been no confirmation from Thomson that if the Dreamliner is delayed, that contingencies are in place and that alternative flights will be offered.
If you booked a scheduled Dreamliner flight there is no guarantee as yet that you will get your 2 weeks in Florida with your family.
Hi Dave, Thanks for your message. The new 787 Dreamliner is still on track to be delivered to us and our first scheduled flight to be from May 1st. Unfortunately we don’t have any further information regarding the change of aircraft’s. We do of course have a change policy for all of our aircraft’s, which includes the new 787 Dreamliner. It details that if for some reason we need to make a change through-out the season with our aircraft fleet, then we may do so. We will then notify affected customers as soon as possible with their new aircraft information. Holidays will be in place and new arrangements will be made by our Programme Change Team.
James, a ‘change policy’ is not the same as being able to actually do something. The fact that your policy also states that you ‘may’ make a change if you need to, is also not the same as we are able too. However, I will take your statement “Holidays will be in place and new arrangements will be made by our Programme Change Team” and hold Thomson to it.
My argument is that if I had chosen to go to Mexico from Manchester on a 767 is was £200 each cheaper than flying from East Midlands on the Freamliner! If the aircraft was changed to a 767 I would not get that £200 each back I would just get a supplement back. Also if they had to change the date of the holiday because the Dreamliner would be delayed that would mean a loss of Airport parking,Airport hotel, Excursions! I’m not willing to to sit here and wait till possibly the last minute wondering if ill be going or not and losing money or not! Since I have changed the holiday (so I don’t lose the deposit) to somewhere at the end of the year and rebooked another for May with Virgin Holidays to Florida to do a road trip to which was half the price of the Mexico holiday
I have paid a £700 deposit for the holiday I plan to take in June, so regardless of what happens with Boeing (and this will not be something that seems to be happening very quickly FAA ruling and now future plans of strike action by Boeing staff) I would expect Thomson to either put us onto another plane in the sake seating plan as we have paid for (premium) or if not a possibility then a full reimbursement of any money paid soon to be a full and final payment of £3000, the copy and pasted replies of YOU HAVE NOT BEEN TOLD THE DREAMLINER FLEET ARE NOT ON SCHEDULE is filling people with a false sense of relief, the matter is unresolved currently with its issues, and therefore no planes either current or future planned will be leaving Boeing to go anywhere without matters being resolved. I think the future for Boeing full stop is very much in jeopardy and the future of the 787 is very much in doubt after these unrelated issues.
I would say that if it continues, Thomson, BA etc will have no option but to cancel there current and future orders that involve planes from Boeing as I think there future plans for the Dreamliner may very much be in doubt if this continues, strike action is never good, but if they do strike, this is possibly the end of the plant producing the 787.
Hi Nick, Thanks for your message. I appreciate your concerns and frustrations, however at this time we don’t have any further new information regarding the 787 Dreamliner. Should we receive this information we’ll be able to update you all on.
Hi i’m no avaiation expert but even I know that the chances of this plane being ready for our flight in may to florida are very slim at the least. We did change our complete holiday to fly on this plane, our concern is that the longer you drag this out the more likley it is that our flight may be cancelled. We have booked to go for 3 weeks and have spent a fortune on park tickets for this holiday. We are able to pre book our seats in the next few days yet there is no seating plan available so how is this going to work? we have paid for extra leg room and want to be sat together so have to be on the ball as there are not may extra leg room seats and we dont fancy a 10hr flight seperated can you tell me when this seating plan is going to be ready. We have had several phone calls asking us to book premium seats but when my husband called back regarding this he got through to a call centre in india and the service was shocking, he was advised on a previous post to e-mail you the infomation which we did but as of yet there has been no reply.
Can you asure us that even is the dreamliner isn’t ready we will a refund for the premium we have paid for flying on this plane and that we will get to our destination no matter what plane is used. We paid for this holiday in full back in Septemeber and to be honest feel we are being fobbed off by Thompson. If our flight is cancelled we stand to loose more than the cost of the holday, what with park tickets which were £1000 and boarding our dogs whilst away and thats not even taking into account the holidays we were loose at work which are very precious to us. Thompson just seem to be giving text book answers which I no doubt you have on a script given to you when this fiasco started, so isn’t it about someone grew a pair told us what is really happening.
The plane has been sat at boeing for weeks but untill the planes already in service have been sorted there is not a chance this plane will be released…. come on Thomspn stand up and be counted give us thruthful answers.
Hi Hayley, Thanks for your message. I understand your concerns and I can confirm that the flight plans will be available as normal – 90 days prior to your return journey. You may pop onto http://www.flightextras.thomson.co.uk in the given time frame for you to select your seats for both flights. At this time it’s still too early and we’re still awaiting further communication from Boeing. They’ve assured us that they’re working on finding a solution for the reported issues. In regards should there be a change to our flight programme then our Programme Change Team will contact you to give you further information.
Presently we’re still working towards on receiving our first Dreamliner and for our flights scheduled from May 1st.
I’m not sure you have read what I have written. I asked for a reply that wasn’t the normal script ie our programme change team will be in contact if we change things or the normal we are still on schedule to take delivery of our plane as planned. You may well take delivery and ur programme team may well be in contact ( or should I say will be in contact but you dont want to admit it) but the fact remains that without a miracle this plane will not be ready to fly come may. Boeing have 50 planes that should be in service that will need the fault rectifying before they even think about looking at yours and as of yet they dont have a clue what is causing the problem. I work in customer relations so know exactally what the standard responces are all about and the fact remains that Thompson are more than willing to take thousands of pounds from people but not so fast to give answers. Whats the chances of people being allowed to pay the final sum for the holiday once this dreamliner has had the problem fixed seeing as your so sure it will be ready ? NONE I BET. Like I said in my last post my holiday has been paid for since September but there are people out there who are expected to hand over thousands of pounds in the next few days for something you can not say 99% will even happen. I asked for assurances that another plane will be laid on if (when ) the dreamliner isn’t ready yet no proper answer, I asked if we would get a refund for the premium we have paid to fly on this plane ? no answer. SO WHEN WILL WE GET ANSWERS OR ARE WE JUST GOING TO WAIT AND GET A PHONE CALL DAY BEFORE WE FLY TO SAY WHATS HAPPENING. I’m happy to fly on another plane but just want to know the flight will actually go to america. I find your replys a waste of time and feel that you as a company are letting us as loyal passengers down. I have already booked another holiday in October to tenerfie but wont be using Thompson—- thankgod for Jet 2.
could i have an e-mail address for thr MD of thompson please. maybe then I’ll get some proper answers.
Hi Haley. I’m sorry you feel the response was not what you expected. To reassure you that holidays will not be cancelled should we not receive our Dreamliner’s, your holidays will remain unaffected and there will be plans in place to travel on an alternative aircraft. Customers will also be refunded for the premiums for the 787 they’ve paid. I hope this helps.
Me and my family are due to fly by dreamliner may 13th and to be honest i cant see the dreamliner being ready by then, the faults havent been found let alone started to replace or fix whats faulty on them all then theres now a strike possible with boeing and thomson would also have to fly the plane so many thousand miles before putting in service for all of us, i think its obvious thomson must be thinking up a plan but arent wanting to say too soon coz the closer it gets to may etc they will of had all our balance moneys from us, eg 12 wks b4 our flight out to our holiday, so us that are due to fly in may will all be paid up in full if not already then in the nxt couple wks and our money is stuck with thomson and we got to then hope they can get us on holiday!, its too expensive for me to cancel i was told £1500, and £20 each person refund if dont fly dreamliner, well we could of gone with virgin for cheaper than that!, thomson should be giving us more info on what they must already be thinking ofputting into place as i dont believe for 1 minute that they havent thought about it and lets have it right, what can we do?, our moneys all stuck with them anyway if your going on hol in may!!!!, speak up thomson!!
Hi Claire, Thanks for your message. I understand your concerns and at the present moment we’re awaiting further communication from Boeing. At this time we don’t have any further information regarding the Dreamliner. As soon as we receive this information we’ll be able to update you all. I’m sorry this isn’t the response you’d hoped for.
Hi I am due to fly to Mexico on the Deamliner on 1st July from Glagow(TOM 518) for three weeks and I know I cannot book seats online until 90 days of return flight, I also know that I can phone and book outward flights and then book my return later, but is there anyway I can get a copy of the seating plan so I know which seats to book when I phone
Hi Sue, Thanks for your message. Unfortunately presently we’re unable to assist you with a flight seating plan for the Dreamliner. We will pass your feedback on to our flight team and there may be a plan that can be released in the future. The information we have got presently is that the aircraft configuration is 3-3-3 and in our premium club is 2-3-2. I hope this helps.
Are Thomson able to confirm this i.e. that if you use the Thomson phone service, they will accept seat selection for the outbound flight at 90 days and you can call again for the return at 90 days?
I didnt think you could do anything at all until 90 days prior to the return journey (online or by phone).
Hi Dave, Thanks for your message. You’re more than welcome to contact us at that time. However in some instances it may be that the flight plans are not yet available and that the 90 days prior to return date is the day when those flight plans go live. I hope that helps.
Ref Sue’s comment “I know I cannot book seats online until 90 days of return flight, I also know that I can phone and book outward flights and then book my return later” – Is this true? Can you select outward flight seats in advance of the 90 day return rule by using the phone? Can someone in Thomson confirm this.
Hi David, With the select a seat option, this may not be the case that your able to do this. We state that it’s 90 days prior to the return date as the flight plans may not always go live before the 90 days to your departure date. However you’re more than welcome to contact us or if your able to log on to http://www.flightextras.thomson.co.uk and you may select your seats once they are live. I hope that helps
Following on from Dave’s comment. I have booked a flight leaving in May and returning 21 days later. I was told by Thomson that I could phone and book my outward journey 90 days before my departure. Otherwise the people who have booked 7,8,9,10,11,12,13,14,15,16,17,18,19 and 20 day returns would be able to book ahead of me on the outbound flight. I paid a premium of £200 a seat for 21 days over the cost of 14 days and told Thomson it was unfair.
By definition the seat plan for a plane returning in 7 days or 21 days must be the same on the outward journey. After all it is the same plane going. Don’t know why Thomson use 90 days from return – it seems inequitable. I realise the plan may not be available for the return leg 111 days ahead but when it is released I will be able to go on line and book on a first come first served basis – which is fair.
My problem is that if I wait for 90 days from return to book my outward journey the vast majority of travellers will have booked ahead of me and I will have little choice – most unfair considering the premium paid.
Hi Alan, I can appreciate your concerns with regards to selecting your seats. Should there be any passengers who are on the same outbound flight but returning sooner than you, there is a chance that they’ll reserve their seats. At the moment, no seats have been selected so the flight plan is clear for all passengers. If you’d like to get back in touch with us a few days before your flight map is set to open and provide me with your booking reference, I can check again for you.
Hi Lauren K
Here is a post I received from Thomson on January 7 – there appears to to be confusion in your ranks!!
Dan @Thomson says:
January 7, 2013 at 10:26 am
Hi Alan, You’re able to contact Thomson Airways directly 90 days before your departure who can select your outbound seat numbers. Once you’re within 90 days of your return then give them another call and they can select your inbound seats. Their number is 0844 871 1603.
Also may I ask if you have a contingency plan for non delivery of the 787.
My reason for asking is as follows:
My flight has 6 economy and 10 premium seats vacant.
The 787 carries 291 passengers of which 47 are premium.
My arithmetic shows 238 economy sold and 37 premium.
Now comes the challenge
Thomson use 2 types of 767
The first with 196 economy and 62 premium. leaving a shortfall of 46 in economy and an excess of 25 in premium. An overall shortfall of 21 and you are continuing to sell seats which can only make the position worse. I suggest you halt sales until you take delivery of the 787. I know this will cost you a few hundred £ but at least you will be looking after loyal customers who have booked.
The second scenario is for you to utilise the other 767 in your fleet.
This has 252 economy and 31 premium. This would give an excess in economy of 14 and a shortfall in premium of 6.
You have reduced the price of the premium upgrade from 499 to 319 in an effort to sell extra seats – which would work for premium passengers in the first case but would be a disaster in the second.
I appreciate that you are going to say Boeing have not told you that delivery will be delayed.
If this is the case then all will be fine but realism has to kick in and the likely outcome analysed.
Boeing have to find the fault and then fix it within 4 weeks and get their approval to fly reinstated.
Lots of test flights will be required and a new certificate will not issued quickly – especially when Boeing had not informed the FAA that they had been experiencing battery problems for a number of weeks.
Also Boeing engineers are talking of strike action!!
I would suggest that your delivery date of February 28 is simply not achievable and you hold fire on any further ticket sales on early May flights.
Hi Alan, Sorry for the confusion. If you’re wanting to select your seats online yourself, you’ll be able to do this online 90 days before your inbound flight back to the UK. If you would like to select your seats over the phone with the Airways Team you can call them 90 days before your outbound flight to select your seats for the outbound journey and you’ll then need to call them back 90 days before your inbound journey to select your inbound seats.
Should we not receive our Dreamliners in time, customers holidays will be unaffected and they will travel on an alternative aircraft. Customers would also be refunded the premium for the 787 they have paid. We will of course strive to give customers as much notice as possible.
I have booked a return flight Glasgow to Sanford on the Dreamliner and in Premium on the 21st of July 2013 for 3 weeks. I have a bit of an issue with the seat booking. I am unable to book my seats until 90 days prior to the return flight but as I am going for three weeks will I have to wait another week than everyone else who will be booking the seats on the outward flight and are only going for two weeks. Please confirm as I have young children I we need to be seated together it is not an option to be seated away from your 4 and 5 year old for 10 hours. Thanks
Hi Alan, I can appreciate your concerns with regards to selecting your seats. Unfortunately at the moment if there are any passengers who are on the same outbound flight but returning sooner than you, there is a chance that they’ll reserve their seats. We are taking on board customer feedback about this service. If you’d like to get back in touch with us a few days before your flight map is set to open and provide me with your booking reference, I can check the availability of seats for you.
Firstly my Name is Stuart and not Alan.
Please advise why you would disadvantage a customer who has booked a three week trip instead of a two week trip. This is crazy. Why can I not book my seats 90 days in advance of the outbound flight instead of the inbound flight. If I am unable to book my seats in advance for both flights and it looks as though it will now not be a Dreamliner either then this will be the last I ever book with Thomson anywhere. Can you confirm either of above for me please.
Hi Stuart, Our policy for reserving seats on any of our flights is 90 days before each journey, we recommend if customers would like to book both journeys at the same time then they should book 90 days before the inbound flight. You can book your outbound seats 90 days before, and then your inbound seats 90 days before the inbound journey, this is when the seating plan is made available to all customers on that flight.
Hi Leanne,
It quite clearly states on my booking the following Thank you for reserving your seats. We’ll email you 90 days before your return flight with details on how to choose your seat numbers at no further charge. This means I am unable to book my outward flight until 90 days before my inbound flight is this the case??
Hi Stuart, Sorry for any confusion, this is the case, that your inbound flight seating plan must be available before you can book your outbound seats. You’ll be able to select your seats on our Flight Extras website 90 days before your return flight.
I have been reading the blogs and It seems to me that the replies from thompson are not so confident as the were two weeks ago especially when they talk about premium refunds. Of course boeing will not admit to their customers thompsons that they will not be getting their delivery of the dreamliner for may flights, it is going around in circles I do not expect to be on a dreamliner flight in may I have given up hope like many others it the not knowing is the worst .
Hi Maggie, I’m sorry you feel this way. We’re still working towards flying our first commercial Dreamliner on 1st May 2013. Boeing haven’t confirmed the Thomson Airways schedule and we’re still waiting for a confirmed delivery date from Boeing. However, we’ve every confidence in Boeing and its ability to fix these issues as soon as possible.
I was told yesterday by Thomson branch that there was no real problem with the dreamliner, just an issue with one single battery and that it is all pretty much sorted, the media has basically made it up and that Thomson are about to receive delivery of their planes any day now and will carry out their own checks. There will be no problem with May dreamliner flights. I have read up quite extensively on this and I am not sure a single word I was told is true, but perhaps you can clarify the latest position please.
Hi David, Boeing and the FAA are conducting an investigation into the all of the issues highlighted over the past few weeks, not just the batteries. We are still due to start flying on schedule in May.
Hi David
See my post on the other blog. They told me yesterday that the dreamliner will definitely be flying. Apparently it’s all now been passed to the department for “feedback” didn’t answer my question at all , no apology for blatant lies. Should of booked with virgin / Thomas Cooke – this customer service is pathetic. I will raise this in the shop Tommorow when they are expecting me to
Pay them 3.5k.
Hi Emma. Good luck tomorrow. I suspect Thomson will end up with some fairly poor press coverage in the not too distant future unless they start to deal with this a little better than they are. If the planes arrive on time or there is only a short delay they will probably get away with it and that’s what they are counting on.
Are you blocking my messages now? I have had to use a different email address. You have not explained why your staff are lying? Is this an order from above or are the staff making the call as they want the commission?
Hi David, All messages are moderated before being posted on the blog. I’m sorry you were advised there is no problem in store, we’re still aiming to operate the Dreamliner on the 1st May and if there was any change then we’d let any affected customers know.
hi i have booked my outbound seats to day which is row 10 seats a&b could u tell me cause these are extra leg room seats next to door if they still have a entertaiment sytsem to each seat so me and my wife can charge and use both our iphones etc and warch films
thanks mark
Hi Mark, All seats on the Dreamliner will have your own personal in-flight entertainment system. As you’re in the extra space seats these will most likely be in the arm rest which you pull out, they should also have USB connectivity.
I have a holiday booked to Florida in June for my family of 5 and it is supposed to be on the 787 from Manchester. Currently as most people on this blog, we are concerned on 1st the safety of the aircraft but also will it be flying or do we have an option to change. Also the BBC were reporting yesterday that Boeing have cancelled ALL deliveries though they have asked the FAA for permission to conduct test flights.
Can you update us all Thompson?
Hi Sean, Thomson Airways is still working towards flying our first commercial Dreamliner on the 1 May 2013. The safety of our customers and staff is of primary importance to Thomson Airways and we would never take delivery of an aircraft, or operate it, unless we were completely confident in its safety. We have an impeccable safety record which we intend to maintain. We have every faith in Boeing and its ability to fix these issues as soon as possible and we understand Boeing is doing everything it can to assist the FAA in its investigation.
Following all the concerns about whether or not the 787 Dreamliner will fly on the 1st May 2013, I have decided to cancel my booking at a loss of £500 deposit. Had Thomsons been up front as to the true situation that exists I probably would not have cancelled. Appalling customer relations a lot to learn.
Still waiting for your comments !!!
Hi Graham, I’m sorry that you’ve felt the need to cancel your holiday. Should we not receive our Dreamliners in time, customers holidays will be unaffected and they will travel on an alternative aircraft. You would also have been refunded the premium for the 787 that you’d paid.
Hi
I am due to fly on the 1st May and as advised have just tried to book my outgoing seats to be told by the operator that she was only able to book these together with my return flight, which could not be done until the beginning of March. Is this correct? If so what is the date I can book them from? I am returning on the 15th May.
Thanks
Hi Stephanie, You’ll be able to book your seats online 90 days before your return flight, so this’ll be from the 15th February.
Hi Stephanie
I booked my outbound seats for 7th May on the Dreamliner yesterday. I phoned the number off the internet once I’d tried to book on line. I can book inbound flight on 20th Feb.
Have booked holiday in may 29th from east midlands to mexico booked to go on the dreamliner,in premium seats with 38 in pitch as brochure says,if dream liner won’t be flying do you have other planes with the same size seat pitch which will fly there.was looking forward to the holiday,now not to sure,how do I stand to change dates / holiday destination
Hi Sally, On our other long haul aircraft the seat pitch is a minimum of 33 inches. If you would like to transfer your holiday to travel at a later date you may have to pay an amendment fee, you will lose part of the money paid towards the holiday, and you will also have to pay the difference between the money you have paid on your old holiday and the cost of the new holiday if it is any more.
So premium seats are 33in that’s 5in less then dream liner seats.the reason why I booked so early was to make sure I had extra leg room,now you tell me I have to sit on a plane for 10 hrs in 33in space.
Hi Sally, We’re still on schedule to fly the Dreamliner, we haven’t had any changes. Customers will be kept up to date if any changes to planes are made.
Just tried to book seats online 90 days before your return flight – and managed to get outbound (non-dreamliner) seats then tried to do inbound dreamliner seats but didn’t like any configuration that we wanted. So now lost our original seats on outbound and can’t do anything with the inbound as the system not letting us book anything
Hi Paul, If you send me your booking reference I can look into it for you.
Yes that may be the case but I flew on one of your 767′s last year in premium and it was no different to being in economy other than there was a bit more leg room. I may as well just paid for extra leg room and saved some money.
This issue will massively tarnish your company image, and your vague answers are doing nothing but winding your customers up.
The CAA have said today that they are WEEKS away from signing off the plane, so, as many have already asked – when are you going to admit it’s not going to be ready on time and start to sort out alternatives ?
Hi Karen, We don’t have any further information at the moment. We will keep everyone updated when we have more information.
I read the update in the thomson shop yesterday , and it said your February delivery was suspended, but if you receive your planes in march you will still fly them in May. The shop are now dealing with my problems as a complaint and hopefully something will be resolved. But you guys now know your not receiving your planes in Feb…. Funny how your not saying that on here.
Hi Emma, We have the most up to date information on our blogs. Can you please send me your booking reference so I can look into this.
I read the notification from your head office, it was in black and white that this months delivery is suspended. Unfortunately it seems the left hand doesn’t know what the right hand is doing at the moment. You guys have definite communication problems. I have had every answer imaginable over the last two weeks. It’s a joke.
Hi Emma, Can you let me know which travel agent this was please as this needs to be investigated.
Even the media is now aware of what I was told in the shop so I don’t know why this would need to be investigated . Wall Street journal says boeing have warned thomson about the delay ??
What you need to investigate is the situation , not the shop who were clearly correct in what they were saying.
Hi Emma, Boeing hasn’t confirmed the new delivery schedule and we’re still waiting for a confirmed Thomson Airways delivery date from them. As soon as Boeing advise us of our new delivery schedule we’ll be able to confirm more details.
flying to Mexico 7/5/13.Booked this date specificly so could fly on the Dreamliner.If the plane is not in service will i be able to cliam compensation
Hi Martin, We’re still working towards operating our first Dreamliner flights on 1st May 2013. Should we not receive our Dreamliners in time, customers holidays will be unaffected and they will travel on an alternative aircraft.
I’m due to fly TOM187 Sanford to Man 9th May. I’m told this is a dreamliner but do you know the seat plan for premium? When i book my seat it shows the middle seats unaviable, is it a 333 or 232? Regards
Hi Neil, The seating configuration for Premium seating on the Dreamliner is 2-3-2.
Hi and thank you for the reply, I just wanted to check because when you pick your seats on line it shows 3 3 3 but the middle seats, row B and H, show unavailable which is a little confusing, why don’t your seat plans show 2 3 2?
I also share the worry of others regarding alternative aircraft and class. If the Dreamliner is not ready, especially when i’m due to fly back from Orlando on the 9th May which is very close to the 1st May starting point, which aircraft would you use? The main reason for booking with yourself was the new plane.
Regards
Hi Neil, We understand fully how very disappointing this will be for many customers should our flights not go ahead, but unfortunately these circumstances are out of our control. We’re currently in the process of putting in place contingency plans should there be a change. Where possible we’ll look to re-allocate customers onto a Thomson Airways 767. We operate a number of 767′s and the size of our premium cabin varies. Once we have more information from Boeing regarding delivery dates we’ll be able to look at which 767’s we have available to use in our fleet. As soon as Boeing confirm our delivery schedule, should there be any customers impacted, we will immediately contact those customers to confirm all details.
Are you saying i may not have a premium seat on 767 if the dreamliner is not available? If so i would want to cancel and book a flight with pre seating.
What would the compansation be for any such plane change due to not giving the same service? When will your contingency plans be complete?
Hi Neil, Once we have our contingency plans in place, if any flights are changed we’ll contact those customers who are affected.
Hi,
I’ve booked to fly with Thomson to Dominican Republic in October 2013. The flight number is TOM050 and 051. Although it says dreamliner 787 can you please confirm? I’ve read other posts above that the Dreamliner is only flying to Mexico and Florida.
Many thanks.
Hi David, The Dreamliner will be flying to other long haul destinations in Winter 2013 such as Jamaica, The Dominican Republic, Goa and Thailand. If you’d like me to check your flight, could you please send over your booking reference and I’ll be able to do so for you.
Hi Lauren,
Thanks for getting back to me. The refernce number is ******.
Thanks.
Hi David, I’ve checked this for you and can see that your outbound flight will be on a 767 and your inbound flight back to the UK will be on one of our Dreamliners. The reason for this is that the Dreamliner begins to operate on other routes from November onwards. As your outbound flight is in October it won’t yet be part of the new routes until the following week, on your return. I hope this helps.
That’s great…thanks for checking.
Hi I also booked with Thomson because of the Dreamliner and whilst I can understand it is out of your hands I do hope we will be given some answers soon as I would have preferred the convenience of Orlando International. I travel on 15 May from Gatwick to Orlando fly back on 29, touchdown 30 – can you advise when I can book my seats please? Thank you.
Hi Michelle, If you could send over your booking reference I’ll be able to check this for you.
Re message on 8 Feb 11:37 my booking ref. is xxxxx. Regards
Hi Michelle, Having looked into this for you I can confirm you can book your outbound seats on the 14th of Feb and your inbound seats on the 28th of Feb. I hope this help and you have a wonderful holiday.
Hi could u tell me what plans u are putting in place as I am reading more information on other websites about what is going on with thomson and the dreamliner on here u just saying no comment boeing says everything is on track
Thanks mark
Hi Mark & Haley, We want to reassure you that we are still working towards operating our first Dreamliner flight on 1 May 2013. Once we understand our delivery schedule from Boeing, and if this does impact on our 787 Dreamliner flight operations, we will then communicate alternative aircraft types to customers.
Have heard on sky news that boeing has sentout letters advising airlines of delays to delivery of new dreamliner planes.
Boeing have said that they have informed airliners that are due to get their new planes that the aircrafts have been or are at risk of delay. Please can you confirm what you are doing to insure that this will not have inpact on holidays and that we have book. We are due to fly on july 24 with two small children .
Hi Louise, Boeing hasn’t confirmed the new delivery schedule and we’re still waiting for a confirmed delivery date from them. Our priority is to ensure you go on your holiday and we’re, therefore, putting contingency plans in place including using alternative aircraft for our long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March. As soon as Boeing advise us of our new delivery schedule we will be able to confirm more details.
Thomson Airways has confirmed it is putting contingency plans in place in case it cannot go ahead with its Dreamliner launch in May.
As the investigations continue into battery problems with the next generaiton aircraft, Thomson said Boeing has not not yet given it a new delivery date for its first 787 Dreamliner.
In a statement today, it said it was looking at back-up plans, including using alternative aircraft for its long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March.
“We appreciate that there are many customers who are looking forward to flying on the Dreamliner but unfortunately these circumstances are out of our control,” it said.
“Once we have finalised our contingency plans we will contact customers whose flights may be affected.”
Thomson was due to become the first UK airline to start flying the 787 and had set the date of May 1.
Please can you tell us if this true????
Hi Richard, You are correct we’re the first UK Airline to take delivery of the 787 Dreamliner and we do aim to begin flying the 1st of May. As soon as Boeing advise us of our new delivery schedule we’ll be able to confirm more details.
I understand how you still haven’t heard from Boeing re delivery of the dreamliner, but what’s Thomson’s policy when a different aircraft is used regarding the allocation of premium seats if already booked.
Would you try and best match the aircraft or is it just down to availability of aircraft also do you do the same with seats, does it go on when you booked your holiday or what seat you’re booked into. I understand sometimes aircrafts are used with different numbers of PE seats in. Currently there are 11 seats left on our flight
I’m just concerned that we won’t get PE seats if another aircraft is used. I booked last April on the first day the summer dates came out. Due to various reasons we really do need more room on plane.
I also remain hopeful that the dreamliner will be delivered but also understand it’s not Thomson’s fault for the delay if it was not and that I will be contacted if things were to change.
As long as I land in Sanford on 7th May preferably around 4pm having flown in PE seats I’ll be a happy bunny
Hi Jane, Should you not be travelling on a 787 Dreamliner, where possible we’ll re-allocate you onto a 767 aircraft with a premium cabin. This means that if you have paid extra for our 787 premium cabin, you’ll be offered the same service you would have received on the 787 aircraft. You’ll still receive your …
• Inflight meals
• Complementary drinks in premium cabin
• Bar services and snacks
• Inflight retail
• On demand entertainment
As soon as Boeing confirms our delivery schedule, should your flight be impacted, we’ll immediately contact you to confirm all details.
Thanks for your reply Adam. I know I’ll get the PE service (thankfully absolutley love it) but my concern is how seats will be reallocated should the aircraft change. I realise seat allocation is not gaurenteed, but we booked our holiday in April 2012 so would be really upset if someone who booked in December 2012 was spoken to first about changing seats. I am really worried because I I’ve chosen a window seat as I get a bit clostrophobic and window seats help me also I don’t think I’ll fit into an economy seat
. So for these reason I’m seeking some reassurance. Sorry to be a pain but £6000 worth of holiday has taken some saving for not taking into consideration the mental energy and excitement 
Hi Jane, The size of the premium cabin in our 767’s depends on which version of the aircraft we use from our fleet. At the moment we are looking into contingency plans, once we have more information from Boeing on delivery dates we will be able to look at which 767’s we have available to use in our fleet. We’ll of course look to substitute the 787 with an aircraft that has enough seats to get our customers to their chosen holiday destination. I hope this offers you some further reassurance.
Hi i have read this too,
British carrier Thomson Airways said Friday it has been notified of possible delays in the delivery of the first of eight Dreamliners it has on order. The jet was due to be delivered later this month for service from the U.K. to Sanford, Fla., and Cancun, Mexico. Thomson also said it’s in the process of arranging alternative aircraft to provide the service. is this true too ???
Hi Richard, This is correct, Boeing hasn’t confirmed the new delivery schedule and we’re still waiting for a confirmed Thomson Airways delivery date from them. Our priority is to ensure you go on your holiday and we’re, therefore, putting contingency plans in place including using alternative aircraft for our long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March. As soon as Boeing advise us of our new delivery schedule we’ll be able to confirm more details.
Given that Boeing have now confirmed that it has informed Thomson that they should expect delays in the delivery of the Dreamliner and that a Thomson spokeswoman has said: “Our priority is to ensure our customers go on their holidays and we are, therefore, putting contingency plans in place including using alternative aircraft for our long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March.” can Thomson tell me how the ‘Select Your Seat’ service is going to work for those flying in early May? Are we going to have to choose and then choose again? The sensible option would be to allow us to choose Dreamliner seats and an alternative 767 seatplan should the delivery not happen.
Hi Dave, At the moment we’re still waiting for a new confirmed Thomson Airways delivery date from Boeing. Your current scheduled Aircraft is the 787 Dreamliner so you would choose your seats on that aircraft. As soon as Boeing confirm our new delivery schedule, should your flight be impacted, we’ll immediately contact you to confirm all details including your selected seats.
I was told when booking my holiday and choosing the Dreamliner that as it was a Dreamliner plane I would need to pay a supplement of £70pp. If the Dreamliner is not in operation when we fly in may 2013 will this supplement be refunded??
Hi Jennifer, We understand fully how very disappointing this’ll be should our flights not go ahead, but unfortunately these circumstances are out of our control. As soon as Boeing confirm our new delivery schedule, should your flight be impacted, we’ll immediately contact you to discuss your booking.
Thomson Airways, owned by Britain’s TUI Travel, told Reuters that delivery of its first Dreamliner, originally scheduled for the end of February, had been “moved out of the month” and it had not been given a new delivery date. There are two Thomson planes among the 10 idling at Paine Field.
Thomson said its contingency plans included using alternative aircraft for its long-haul flights to Mexico and Florida if delivery was delayed beyond the end of March.
“Boeing is doing everything it can to resolve the situation. We appreciate that there are many customers who are looking forward to flying on the Dreamliner, but unfortunately these circumstances are out of our control,” Thomson said.
Hi Paul, Are there any questions in particular you’d like us to answer?
Hi
So now its official that you are now putting plans in place due to the late delivery of your dreamliner. Can you now admit that May flights are now not going to happen and start offering alternative flights/refunds. I called one of your shops and they told me that delivery will be delayed this month and it is unlikely that delivery will happen in March either, which means my flight in June is not looking good. I live 10mins from BHX airport and I would of have had to of flown from east Mids which 1hr away. I am not going to fly from a further away airport to go on a 767, when I can do this from Birmingham (pointless) and have to pay £100 to change flights after spending £3300 on my holiday.
Hi Jaffar, We understand fully how very disappointing this’ll be for you should our flights not go ahead, but unfortunately these circumstances are out of our control. Thomson Airways has not yet been given a new delivery date for its first 787 Dreamliner by Boeing, As soon as Boeing confirm our delivery schedule, should your flight be impacted, we’ll immediately contact you to discuss your booking.
Adam
Thankyou for your reply but yet again a stock answer. i have changed my flight and been refunded £198 difference when in fact the same holiday on line is £600 cheaper to fly from BHX premium cabin on a saturday. So not only have I had to pay more in the first instance to fly on the dreamliner, i now only get a small amount back. I advise all passengers to take the £50pp hit to change flights otherwise the chances are you are not going to get your premium cabin seats of in fact the flight that you want.
After 8 years of booking with Thomson’s this is the last time i book my holiday with you. If it wasn’t due to the fact that I would loose £500 which I can hardly afford, i would cancel my holiday and book elsewhere.
Hi Jaffar,
We work on a flexible pricing policy so our prices can change at any time and will vary from airport to airport.
I’m sorry for any disappointment caused
Its nice to hear now that Thomsons will reallocate passengers to 767s if Dreamliner is in fact delayed
However Dreamliner carries 291 passengers and 767s 30 or 40 fewer passengers
What will happen to those passengers who miss out and how wil you priorotise passengers onto flights
Hi John, We operate a number of 767′s and the size of our premium cabin varies. Once we get more information on delivery dates, we’ll then be able to calculate which flights may be affected and which type of 767’s we have available. From there we’ll contact all customers affected accordingly and update them with their new flight information.
correct me if i am wrong but none of your 767s carry291 passengers
My original question still stands What happens to the passegers who you cannot fit onto a 767 flight
Hi John, As my colleague Lauren has advised, as soon as we have more information on our delivery dates we’ll see which, if any, of our flights are affected. We’re currently in the process of putting in place contingency plans so that we can make sure customers holidays will still go ahead and they will travel with the same level of service on an alternative aircraft. As soon as Boeing confirm our delivery schedule, should there be any customers impacted, we’ll immediately contact those customers to confirm all details.
I have read all of the above and are due to fly on Dreamliner to Mexico in August having paid a premium to do so. I think that a goodwill gesture by Thomson is to offer customers full refunds of deposits or free amendments to holiday changes. This is not the customer’s fault and the holiday company is at fault. This is not just about a few flight delays. The alternative planes being offered are not a substitute for the Dreamliner. Disappointed with Thomson’s responses so far. Very embarrasing for TUI UK Ltd.
Hi Alison, I’m sorry you feel this way. We understand fully how very disappointing this’ll be for many customers should our flights not go ahead, but unfortunately these circumstances are out of our control. Thomson Airways has not yet been given a new delivery date for its first 787 Dreamliner by Boeing. Our priority is to ensure our customers go on their holidays and we’re, therefore, putting contingency plans in place. As soon as Boeing confirm our delivery schedule, should there be any customers impacted, we’ll immediately contact those customers to confirm all details.
If as John has said on an earlier post that there is a difference of about 40 seats between the 767 and the dreamliner you prioritise passengers onto the flight by booking date because we booked in September I think it would be unfair to put someone who has booked after us onto the flight first if you have a storage of forty ish seats
Hi Sue, As you can see from my response to John, Should there be any flights affected we’ll make sure all our customers holidays will still go ahead and they will travel with the same level of service on an alternative aircraft. These plans have not been finalised yet as we are waiting for Boeing to provide the new delivery schedule.
I am going to take the positive thoughts approach I will fly the dreamliner im may, boeing will get a wriggle on as if they dont they will loose alot of money in compo so i am not going to be negative
hi mags
my husband and I have had this posative attitude for a while but given the news coming out of travel weekly, routers, sky business news and various other sources its now looking less likley, Thompson will get compensation from Boeing but customers will not be getting any such compensation.
tui is a very big company and well afford to loose a bit on compensation for loyal customers and they will not loose that much because they will get it back from boeing but when are the directors of thompson going to realise that it will not do them any good fobbing customers off they will loose out to thomas cook virgin. Bigger companies that them have gone under i will not be using their airline any more and the reason is the they advoid the TRUTH. treating customers as if they are stuip of course i want to fly the dreamliner that is why i booked it, but sometimes i replace the positive with do i really want to fly the dreamline? i do not want to spent nine hours thinking about LANDING SAFELY I would rather wait a few more years to let boeing prove them selves and then book with another company i wish i had have booked with virgin they fly into orlando not sanford and they probly a better airline i also think that thompson would refund money now asn let their customers make their own choices why should thompson let do its our money .
Hi Mags, Thank you very much for your question. The safety of our customers and staff is of primary importance to Thomson Airways and we would never take delivery of an aircraft, or operate it, unless we were completely confident in its safety. We have an impeccable safety record which we intend to maintain. The safety of our customers and staff is of primary importance to Thomson Airways and we would never take delivery of an aircraft, or operate it, unless we were completely confident in its safety. We have an impeccable safety record which we intend to maintain. For these reasons normal booking conditions will apply for customers who wish to amend or cancel their holiday.
hi
in May 2012 we booked our holiday to florida flying on the 5th may 2013 from birmigham airport but when we saw the adverts for the dremliner we chagned our whole holiday to fly from manchester on the 7th may 2013 on this plane. we paid the full amount for this holiday in august 2012 and have been looking forward to this trip since then. When i changed this booking I was charge a premium to do so incuring extra costs for the privaliage. I have been in contact with Thompson several times only to get the bog standard responce of sorry to hear your dissappointed but never giving any straight answers. 2 DAYS ago we were told they were stillon course to take delivery of the plane ready to fly in May dispite the fact that it had been all over the news that the planes had been delayed and Thompson were fully aware of this fact. You have stated several times that once you have any information you will contact customers straight away …… well I have checked my phone everyday and i’ve not had 1 phone call from you about this, my husband had a call yesterday and just when we thought we might have some answers ….. guess what it was???? hello mr stocks can we sell you premium seats at £319 a seat. Forgive me if im being harsh but ive already paid for a seat that you cant even guarentee im going to get yet alone paying more. I have asked to change my booking back to brimingham and you guessed it you want to charge me more fees…………… you must be flaming joking. You have had my money in full since august and i find it disgraceful that you find it acceptable to keep fobbing us off. I work in customer service and im sure if the ceo of thompson called for his boiler to be repaired and I said pay me now and i might only might send you an engineer in 9 months time but if you want to change this appoinment that will be another fee he/she would be furious demanding somethng be done. SO NOW ITS ABOUT TIME THOMPSON STOOD UP ADMITTED DEFEAT AND TOLD US STRAIGHT. we will not be flying on this plane and the sooner they do this the better.
Customers should be given the full premuim back and refunds issued if people want to cancel. I for 1 will be seeking compensation for the extra costs I have now incurred fpr changing my flights etc etc, If I had wanted to fly on a 767 i would have kept my original booking. At the end of the day im a Thompson customer and you have had my money, you ( Thompson) are boeings customer, you will be set to claim compensation but wheres ours. I dont mind flying on a differant plane but do not feel I should be paying over the odds for it becuase Thompson cant tell the truth. I await your responce …… no doubt the bog standard script will be back out.
Hi Haley. Thanks for your message. We understand your frustrations in regards to the issues surrounding the Dreamliner. We’d like to reassure you that we’re still working very closely with Boeing while they complete their full investigation of the aircraft. As a business we would only take delivery of an aircraft if we were 100% sure that it was safe to operate. The safety and security of all members and our customers is of the utmost importance and when the aircraft is back in service we’ll have absolutely no hesitation flying it. We’ve got every faith that Boeing and its ability to fix these issues quickly.
If it were the case should we not receive our first Dreamliner, the holidays will not be cancelled and they’ll still be able to fly to their holiday destinations. We’re currently working on contingency plans should this occur. Our customers where possible will switch to a 767, and those who have paid for the premium club will be refunded the premiums paid to fly on the 787 Dreamliner. This will also be the case for all customers, seated in economy class.
We understand fully how very disappointing this will be for many customers should the flights not go ahead, but unfortunately these circumstances are out of our control. I hope this has helped answer your query.
I too decided to fly Manchester when Birmingham would have been ALOT easier but wanted to fly the Dreamliner.
I wish Thomson would stop saying “we will have another plane in place if need be” because this is not the point!..
I want to change to Birmingham if the plane isn’t a 787 not travel 90 odd miles to fly on a plane I could fly on in Birmingham for £86 cheaper not to mention petrol money to Manchester what a complete joke!
You would think it would help Thomson out a little people wanting to change to different airports so they don’t have to many people turning up at Manchester if the 787 doesn’t fly.
My flight is to Mexico on May 4th it’s obviously not going to happen so Thomson need to get there selfs into gear and help passengers out instead of fobbing them off.
So can you tell me when I can change to Birmingham without having to pay £100 admin fees and get the money back I’d of saved if I paid to fly from Birmingham in the first place??!!!!! Never again Thomson never again get your selves sorted
Hi Gary,
As normal booking conditions stand for all Dreamliner bookings if you wish to change your holiday to fly from a different UK airport, unfortunately we wouldn’t be able to waive the amendment fees.
I’m sorry for any disappointment this may cause to you.
rebecca in responce to your reply , i paid the admin fee to change my holiday to fly on a bettEr plane with more extra costs to myself. I had a choice of 2 closer airports for the same flight but decided it was worth the extra cost for what i deemed to be an upgrade. Now you can not supply what I have paid for so why should I pay again to downgrade to what I had booked in the 1st place. you keep saying that its out of your control but this is not my problem, as I have already stated i am your customer not boeings, so it is down to your company to solve my issues to my satisfaction. Thompson will get compensation from boeing for all the delays so what do tompson propose to give back to us customers that are also suffering. I appreciate Thompson will only use the planes when the are confident they are safe and I dont have an issue with that. what i do have an issue with is paying for something you can not supply. you keep saying over and over again you sympathise with our feelings but actually you do not, all thompson are bothered about is keeping the thousands we have paid in your banks. Can you also tell me why as a company you are still selling seats for the dreamliner for the exact flight i am going on? I keep seeing you say you have contingency plans in place should (WHEN) the plane doesn’t arrive as an affected customer when will we know what these plans are it is 12 weeks tomorrow untill I fly and to be honest I dont expect to be getting a phone call 2 days before saying things have changed. YOUR ADVERTISING SLOGAN IS ” LIVE THE DREAM” TO ME THIS IS LIVING THE BLUMING NIGHTMARE.
Hi Haley, Thank you for your message. I can understand your concerns. Boeing has not confirmed the Thomson Airways delivery schedule and we are still waiting for a confirmed delivery date from Boeing. However, we have every faith in Boeing and its ability to fix these issues as soon as possible. If the delivery date were to move to April we may then need to use alternative aircraft to fly our customers on their holiday. Once we understand our delivery schedule from Boeing, and if this does impact on our 787 Dreamliner flight operations we will then communicate alternative aircraft types to customers.
Hi Gary
I had the same problem. Cut your losses and change now. The offer which has been published is £10 for your trouble and the the chances of the same hotel on a saturday flight is remote. We changed ours to a saturday from Birmingham from East Mids to beat the rush. We actually got money back £198 as we are flying premium cabin. Don’t wait to be frobbed off, do your self a favour and change as your compensation will be laughable.
Me and my wife leave for cancun on the 27th May, i really need to know as we have paid that bit extra for the dreamliner flight, what is happening as we dont have any news about the planes, i am hoping that it will all be ok, as we were going to use Virgin before we were talked into this flight. Please advise
Hi Alan,
Thomson Airways has not yet been given a new delivery date for its first 787 Dreamliner by Boeing. As soon as we have an update on this, we’ll be able to let our customers know.
A 767 is not even similar to a 787 though, especially your worn out versions of the planes. Lets not forget that thomson airways were replacing them with the 787 because of the benefits the 787 offered your customers. Flying on a 767 is not equivalent, I could of saved a fortune flying with virgin if If I wanted to go on a 767, atleast they have had a recent refurb. I am sure that you as a company will be seeking compensation from boeing , but your not offering your customers anything. We are all aware that we may still get to fly the 787 , although it looks less likely each day. What we want to know is what will happen if you don’t recieve your dreamliner?? Flying on one of your old tatty soon to be replaced 767′s is not really an option as it doesn’t offer the same services advertised. Maybe us as customers should get together and contact watchdog to voice our concerns. I can see your already getting some flack on Facebook. Your responses to us are just being taken from the Q&A section of your recent brief from head office. We would like a human response please, surely there has got to be someone there who can escalate this for us. You can see from this blog alone that there are many unhappy customer, or is this just the “norm” for thomson?
Hi Emma,
I can appreciate how disappointing it would be should our flights not go ahead, but unfortunately these circumstances are out of our control.
I’d like to reassure you that your holiday will go ahead and you will be switched to an alternative aircraft, which we would notify you of, should this be necessary.
Should you be on an alternative aircraft we will do everything possible to ensure that we get you there as comfortably as possible.
As soon as Boeing do advise of our new delivery schedule, we’ll be able to provide you with more information on this.
I understand that this is not the answer that you’re looking for and I apologise for any inconvenience this may cause you.
You keep telling customers “Thomson Airways has not yet been given a new delivery date for its first 787 Dreamliner by Boeing. As soon as we have an update on this, we’ll be able to let our customers know.” – this is not acceptable. Thomson have been officialy informed by Boeing that they should expect delays to deliveries. Boeing have no idea when the problems will be fixed and the aircraft given certification to fly by the FAA. Until then, Boeing will not be able to provide Thomson with a delivery date. So, even without a ‘new’ confirmed delivery date from Boeing, Thomson will have to inform its early scheduled Dreamliner customers that their aircraft has changed. All we want to know, is how much notice prior to Flight date will Thomson provide?
Hi Dave, Thank you for you comments and I can understand your point of view. Having looked into this for you Boeing has not confirmed the Thomson Airways delivery schedule and we are still waiting for a confirmed delivery date from Boeing. However, we have every faith in Boeing and its ability to fix these issues as soon as possible. If we were to take delivery in March we could still make our 1st May flying schedule. We will of course strive to give customers as much notice as possible, should they not be flying on the 787.
Stefan, I suppose in a roundabout way you are saying that you will not notify customers until Boing advise you that you will not get delivery until after March or the end of March arrives and you realise you dont have the plane. So, we can look forward to alternative options from Thomson on 1st April (very apt).
We are working very close with Boeing Dave in this period of time. Once a decision has been made then we’ll notify all customers straight away. Let me reassure you that we will only fly the Dreamliner if we’re 100% certain of our customers safety
Stefan, as Wayne has already pointed out – the safety of the Dreamliner was not my question. I cant really be bothered to ask again as frankly the responses to questions on this blog have been a frustration to customers and an embarrassment to Thomson.
I think Dave probably already realises this. The fact that he stated this information to you confirms that . Come on guys, you need start answering the questions. What if boeing don’t confirm your delivery until August? When’s too late??
Hi we fly to cancun on the 26th oct on a tom 144 flight. Can you confirm this is a Dreamliner flight as this was the only way I could get my daughter to mexico.
Hi Lisa, Thank you for your message. If you could send us your booking reference I’ll be able to look into this for you.
Weeks of us all posting on here wanting answers and getting the scripted replies, i think as others have said we should all contact watchdog, maybe thomson will have a different answer for us all then when its broadcast on tv as to how theyve treated us all and hopefully will put others off booking rather than the lame responses we are all getting on here!!
Also, as someone else has mentioned, thomson will seek compensation if they dont get plane in time!, and look where we stand as regards to wanting to make changes or get refunds etc etc!, we seem to have no rights with thomson, nothing even as a good will guesture!, and as for a £20 pp refund for not going on the dreamliner, is that all what thomson will claim from boeing? £20 pp!, i doubt it, surely we have some rights?
I have just received an email from Thomson offering me a late booking deal on the Dreamliner leaving early May. This is staggering considering the uncertainty surrounding delivery of this plane.
Thomson are saying the delivery date is out of their control – promoting extra sales on a flight that is overbooked if replaced with a 767 – certainly isn’t.
Thomson I have used you for years – please hold back on selling more seats until you know that the delivery is certain.
I believe if you continue selling seats and are unable to fulfil your contractual obligation the “get out” clause will be null and void. The class action that will be brought against your company will cost you millions.
Hi Alan, Thank you for your comments. I appreciate what you’re saying and I’ll pass your comments on to the relevant department. Have a nice day.
Thomson need to do the following to stop this PR disaster:-
1) All passengers scheduled to depart on the Dreamliner up to the end of May should have the option of cancelling at no charge.
2) Passengers who flights are within the ‘Select your Seat’ timeframe, should be able to select both Dreamliner and 767 options. (it’s not acceptable for Thomson to say they don’t know what 767 they are going to use. They have the manifest and know how many PE and how many Economy are booked for the upcoming May flights. The appropriate alternative 767 configuration should be selected.
3) Those passengers who are travelling later i.e. June and beyond should be given a firm period of advance notice for the above options e.g. 90 days prior to scheduled flight date.
4) Suitable ‘compensation’ should be offered (not just refunds of upgrades) – the money can be taken out of the Boeing penalty pot.
……and for goodness sake, no more stock responses that cause more aggravation than reassurance. Provide proper considered customer responses, or close this blog down.
Hi Dave, Thank you for your feedback, as previously mentioned we’re currently in the process of putting in place contingency plans. Once we have the confirmed delivery date, then we’ll be sure to let all of our customers aware of any changes that may affect their flights, with their new flight information. We understand fully how very disappointing this will be for many customers should our initial Dreamliner flights not go ahead, but unfortunately these circumstances are out of our control.
Regarding the ‘select your seats’ timeframe, until we know what flights are affected we would advise customers to continue to choose their seats on the Dreamliner. Once we have confirmed delivery dates, then we’ll be able to notify any future bookings that may also be affected.
Stefan, as previously mentioned, I keep trying to get straight answers. Delivery of the Dreamliner is out of Thomson’s control; but customer care is not. You have yet again failed to acknowlege any of my points. It’s like trying to get a straight answer out of a politician.
Hi Dave, I appreciate your comments, but as I’ve previous advised I’ve gave you all the information we have at the moment. Once we have any further information we’ll let our customers know.
stefan@thompson.
in responce to your reply on 11/2/13 @ 9.20AM
Yet again another scripted responce.If you have said once “i understand your concerns” you have said it 100 times as well as ” when we have any news on the plane our schedule team will be in touch” Y can you not just answer the god damn questions, I fly in 12 weeks and want answers. Should I arrive at Manchester and find that I am flying on 767 i will be seeking compensation for the extra costs I have incured by changing my flight from Birmingham. As previously stated I changed my flight for what i deemed to be an upgrade which is what I expect. To me the 767 is a downgrade and I dont see y i should pay for the privalige of a downgrade. I have asked several times what compensation we will be getting but you keep skirting round the answers.I have also asked for an e-mail address for the CEO of Thompson but this is also not forthcoming. Can you please supply these answers and the information I need to contact the CEO
Hi Haley, I can appreciate that you’re frustrated, but please let me assure you that we’re all following company guidelines across all of our channels with regards to the Dreamliner. Once we have all the information in place for the affected customers, then we’ll be contacting them with their new booking information. In regards to the CEO email, if you could kindly draft a message and send it to cares@thomson.co.uk, then I’ll be sure to pass your email on to our Director’s correspondence team who will respond directly back to you.
Hi
I was given an email address a few days ago to contact your CEO . Today I have tried to send the email and the address appears to be wrong can you confirm as the address above will not accept my email
Hi Haley, You can try sending your details across to thomsoncares@thomson.co.uk.
Hi, now thomson have started to make plans because of the delay in dreamliner can you confirm nobodys holiday will get cancelled ? as we booked this for our honeymoon and delayed our honeymoon by 1 month to fly on the dreamliner in may. Also are we getting refunded the extra we paid in flight supplement and also the extra we paid to fly premium class as this was also more than your standard planes by abount £80 each. A honest answer would be good !!!
Hi Lee, Thank you for your questions. In regards to cancellations of holiday, Absolutely not. This is why we are working on contingency plans now. Should we not receive our Dreamliners in time, customers holidays will still go ahead and they will travel on an alternative aircraft. However, if for any reason a customer holiday operates on another aircraft, we would of course be in touch to discuss options regarding customer’s premium seating. I hope this helps.
I went to orlando four years ago on the 767, a couple of the television did not work, it was a good job the plane was not full so some of us had to move futher up the plane or we would have nothing to do the full flight there is only so much reading you can do I would not have been going with thompson only for the dreamliner you can not compare the767 to the dreamliner
Hi Mags, I’m sorry this happened when flying with us. Over the years we’ve looked at our planes to make sure they’re to the highest standard possible. I’ll pass on your comments to the relevant department. Have a nice day.
Mags – that happened to us on a Thomson flight to Mexico, only there was nowhere to move to! so we were stuck without entertainment for 10 hours! We’ve also had a bad experience on premium before now too, we normally just book extra leg room and only booked premium because it was on the Dreamliner.
We have booked extra legroom seats if unfortunately the dreamliner doesn’t fly could we be asked to move out of these seats to make way for premier seat passengers, we are still very hopeful that we will fly dreamliner
Hi Sue, Thank you for your question. If for any reason a customer holiday operates on another aircraft, we would of course be in touch to discuss options regarding customer’s premium seating. We want to reassure our customers that we are still working towards operating our flights on 1 May.
Stefan, i’ve already been told by Thomson that exra legroom passengers will NOT be bumped down for premium passengers – so Sue, you should be ok.
BTW Thomson, any reason why my last posting is still awaiting moderation? I have posted it on other forums such a Tripadvisor anyway.
Just had an interesting discussion with trading standards. If the dreamliner is not available then another plane with the same or better standards is required to be provided. This means the 767′s are most likely not good enough. Apparently thomson will be in breach of contract no matter the terms and conditions.
If I book a rolls Royce for my wedding, it is unacceptable to provide a Nissan cherry and say its the same as you’ve paid for.
Read my lips thomson. If I don’t get the dreamliner I,ll be expecting a large chunk of compensation or I,ll be looking to recover the flight portion of the cash back.
Hi I have read this on travel weekly.co.uk
Thomson is to refund only the £10 premium paid by passengers per flight if their holidays are affected by delayed delivery of the new Boeing 787 Dreamliner.
can u confirm this please
Hi Mark and Hayley, We’re currently reviewing our contingency plan so we haven’t released any information around compensation. When we know more details we’ll let our customers who are affected know.
this is getting better and better. I could have booked a clapped out 767 flying from edinburgh the next day for 100 per head cheaper and got premium seating for 30 quid cheaper per head. If thomson think i’ll be happy with a tenner they are sadly mistaken.
Hi, i booked premium seats on a dreamliner to go to mexico on 5th May from Manchester (TOM182). Got sent an email yesterday saying i could book my seats now, but didn’t seem to be able to book any, plus the seat plan doesn’t match any of your other planes (it’s a 3,3,3). If it is to be a dreamline (and i’m still wishful thinking here), then i thought it was supposed to be a 2,3,2 arrangement in premium. can you confirm. Many thanks Tanya – Bristol
Hi Tanya, If you’re having problems on the net booking your seats, I’d recommend calling our team on 08448711603. This seems to be a web issue.
Hi, we booked our honeymoon in May 2012 leaving on May 14th 2013 to Mexico. I understand completely that the fait of the Dreamliner is out of your control, however do we have any guarantee that we will be in the premium cabin on 767 as we paid for premium seating. We surely must have been one of the first to book this holiday…. Please don’t think this is a gripe because its not I just want whats best for myself and wife to be. We have saved every penny we have to go on this once in a lifetime honeymoon and would be sorely disappointed to be flying economy after booking nearly a year ago. Thanks
Neil
Hi Neil, Thank you for your comment. I appreciate your comments and we’re working closely with Boeing to fly the first Dreamliner in May. We’re currently working on contingency plans which will be in place in time if the Dreamliner is delayed by using alternative aircraft. Let me reassure you that the 767 can has the capacity to hold the same, if not more passengers in the premium cabin. Once we have all the information we’ll contact all affected customers. Congratulations on getting married and enjoy your honeymoon.
Stefan, the 767 only has the capacity to seat more in PE if you go for V1 or V2 configurations – in which case the max number of passengers is 258. This means that 30 or more economy passengers could end up not flying as the Dreamliner holds around 290.
Can you explain how you can decant a full Dreamliner into a 767 without reducing the number of PE seats i.e configuration V3 (31 PE Seats) or V4 (no PE seats). Even then you only have 283 seats.
Hi David, We understand your concern, we do operate a number of 767′s and the size of our premium & economy cabins vary. Plans are currently being made and once we have more information from Boeing regarding delivery dates we’ll be able to give you further details.
Adam, that doe snot answer my question. How can you possibly decant a full Dreamliner into a 767 and still guarantee PE seats which has been suggested?
Hi David, As advised, contingency plans are being made. Once we have a confirmed delivery date, and should this affect any customers bookings, we’d look to let them know as soon as possible with further details. In the meantime, we’ll be sure to pass your feedback onto the relevant team.
Norwegian’s Air communications director, Anne-Sissel Skånvik, admitted over the weekend that the Oslo-based airline won’t be getting the first of two new 787s in April and June as planned.
They are offering full refunds to affected passengers. How on earth can Thomson continue to suggest that May Dreamliner flights are still possible if Norwegian Air have given up on June flights???
Hi David, Thomson Airways are on a different delivery schedule to other airlines so we don’t have the same information. We’re doing everything we can to support Boeing and set our own new delivery date. As soon as we have this date confirmed we’ll let all our customers know their options should it affect any of our flights.
Adam ref your comment “We’re doing everything we can to support Boeing and set our own new delivery date” – I’m afraid this issue is down to Boeing to fix, Thomson can do nothing to influence a new delivery date. Your delivery date was Feb. Norwegian Air’s was April and June – yet they have stood up and offered passengers options including full refunds, why cant Thomson do this now?
Hi David, We’ve just answered your other post. As soon as we have further details regarding delivery dates, we’ll be able to provide customers with further information.
Lauren, once again this does not answer my question.
Please read the question and provide an answer which relates to the question.
Hi David, We’ve no further details to provide you at this time. Once we have them, we’ll look to contact customers as soon as possible with the relevant information.
David, come on. Leave the poor staff alone they clearly havent been told what the plan is and having a go at them wont help.
I was am due to be flying on one of these planes in July, will I. I don’t know. It’s not the staffs fault tho. The planners will be making contingency plans and once they are in place they will let every one know.
Am I disappointed yes. Concerned a little. I’m sure I will get on my honeymoon though. The plane trip is only one part of the package and its always a risk when you book a flight on a new plane that there could be somthing wrong with it, I mean a plane could break the morning of a flight and have to be replaced by a stand in that’s the way it works.
Lets just wait and see, boing will be doing all they can to get this fixed. And remember there is a holiday at the end of the plane trip to look forward too.
Richard, I have never stated that it’s the staffs fault. It is clearly Thomson senior managements fault for not providing these people with the correct information – however, I stand by my previous comment “provide proper considered customer responses, or close this blog down.”.
Hi
Anything beyond this will be a bonus. I have paid £10 each way for the priviledge of flying on the Dreamliner which I’m sure I’ll get back.
I paid over £6000 for our holiday at the beginning of May from EMA. When I first began organising it I didn’t even know about the Dreamliner just assumed it would be a 767 which I’d previously flown on in PE and was very happy with the flight and service we got. Yes I was really really excited about the prospect of going on the Dream liner but for me
a) I go with Thomson as they’re the only travel company I’ll go on holiday with, have done for the past 45 years and will continue to do so. and
b) I’ve booked to go to Florida. My expectation of Thomson is to get me and my family there safely in seats that are around 36′ pitch and have free bar and IFE
I can understand people’s anxieties I’m in the same boat but at the end of the day venting off on these sites is not going to alter anything it just gives others more anxiety. TUI have their policies and procedures for these situations, some times you just have to sit and wait.
Jane,
its not as simple as that, what about my self who has paid more money to fly from Manchester when i could have flown from Birmingham for £100 or so cheaper? and saved my self a 1.5 hour drive?
A £20 refund to me just doesnt cut it im affraid. all i want is to now fly from Birmingham as chances are it will be a 767 but Thomson are trying to charge customers in my situation £100, well it just isnt on coz that will mean im £200 down!
i know i will get there safe but its all down to feeling ripped off on this occasion
i think the big problem people have are twofold.
1) Thomson advertised (and are still advertising the dreamliner from may). Thus people are entering into a contract in regards to mode of transport and standard that is required of that transport. The 767′s are just rubbish compared to the dreamliner and no amount of procrastination will change this.
2) They could have got the same holiday cheaper elsewhere. I for instance could have bought the same holiday from a holiday equidistant from the airport i am actually flying from but saved over 300 pounds on my holiday.
If anyone thinks that refunding 10 pounds is fair considering these 2 very important points then i have a metal tower in paris to sell you.
Jane, with the greatest respect, people are not venting on this site – they are asking reasonable questions and not getting sensible answers.
With regard to your point a). You may reconsider this as many current customers will be.
As for point b) Good luck with the 36″ pitch and the free bar.
Never mind, it it all goes wrong you’ll at least get your 20 quid back.
Whoops doo Jane, Good for you!!
Hi guys
Fully understand the workload your under but can you advise, we booked as soon as the flights were announced for the Dreamliner flying from Manchester on 1st July in Premium Economy and wondered if a refund was an option if the Dreamliner were not available then?
I booked my whole holiday around the Dreamliner experience and will be gutted if we can’t fly on it and would prefer to wait until the safety issues are addressed
Regards
Roger
Hi Roger, We’ve not yet been given a new delivery date for our first 787 Dreamliner by Boeing. Our priority is to ensure our customers go on their holidays, we’re putting contingency plans in place. We’d only take delivery of an aircraft if we were a 100% sure it was safe to operate, so should you not fly on a 787 an alternative aircraft with premium cabin would be provided and the supplement paid to fly on the Dreamliner will be refunded.
Hi Lauren
Thanks for your response !
Its not really the answer we were looking for.
Are you able to give us the opportunity to at least delay our flight due 1st July 2013 to July 2014 – so that we can fly on the Dreamliner if our areoplane was not ready in time for this year ?
We only booked with switching from being loyal Virgin Atlantic clients because of your pioneering the Dreamliner, the thought of not flying on it will be dissapointing.
So in my families case we would rather delay for a year than fly on what is being proposed as your alternative, a much older 767
many thanks
Roger
Hi Roger, I’m sorry if this isn’t the answer you’d hoped for. Unfortunately we’ve no further details that we can provide to you at this time. Normal booking conditions will apply should you wish to amend your holiday until we have a confirmed delivery date from Boeing.
Hi, I no that I can not book my seats until 90 days before my return flight but is there anyway I can see the seat map just to have an idea of where we would like to sit once the time comes to be able to book them?
Hi Gemma, If you’d like to send your booking reference across, we can advise what the configuration of your flight will be.
Jane as you did not book your holiday with Thomson because of the Dreamliner you do not understand everyone’s disappointment and upset. We booked to go on this plane (would have gone Virgin instead with a more convenient Orlando airport) whilst we understand it is not Thomson’s fault we should be given proper fair options. Others have said if you have ordered a Rolls Royce and get an old banger instead you are going to be miffed. Thomson will get their compensation and we should be given ours not just £10! It was an added experience and enjoyment to go on this plane and I for one would want a substantial discount or an option to move my holiday to go on it later.
Hi, I know that this situation with the 787 is out of your control, however if you were more honest with people then that would put their minds at rest. We are due to fly on the 787 on the 8th May from east midlands, paid extra, also costing extra to get to airport, also costing more to upgrade to premium. Thomson wont give much compensation as previous people have said, but they will get a lot of compensation. We have been flying and cruising with Thomson for over 20 years but are now considering going with someone else. come on Thomson get your act together
Hi Lynn, We understand fully how very disappointing this will be for many customers should our flights not go ahead, but unfortunately these circumstances are out of our control as you’re aware. Once we’ve finalised our contingency plans we’ll contact customers whose flights may be affected.
Hi Lauren, yes I understand what you are saying but when and how are you going to contact customers is the question,? We had a holiday cancelled to mexico when the swine flu was about, though no fault of yours, but was only advised 2 weeks before we were due to fly. Just be honest people are putting there trust in Thomson, dont leave it till the last moment.
Hi Lynn, We currently haven’t got a date as to when we’ll be able to let customers know, but we are aiming to make sure that if we do have to make any changes then we’ll give customer as much notice as possible. We would contact customers directly on the information provided when booking to let them know of any changes.
Hi,
I’m supposed to be flying out to Sanford on the 4th May.
Your replies so far say that you will inform customers of a change in aircraft when you get confirmation of a new delivery date from Boeing.
However, you’ve already been informed that your planes will most likely be delayed.
It therefore seems entirely possible you won’t get a new delivery date before the 1st May.
Your answer does not seem to be good enough. At some point it seems you will have to decide what aircraft customers due to fly in May will be flying on regardless of whether Boeing confirm anything or not.
So, for people flying in early May please could you confirm what seat arrangement they will actually get, so we can book seats?
Hi Mark, I’m sorry should you feel this way. We’ve not yet been given a new delivery date for its first 787 Dreamliner by Boeing. Should our customers not be travelling on a 787 Dreamliner, where possible we’ll re-allocate them onto a Thomson Airways 767 aircraft with a premium cabin.
Hi Lauren,
I think we all understand your problem, but for most of us, we just want a decision sooner rather than later.
We aren’t booked premium, but we are a fairly large party with several small children and infants.
What we want is clarity and to be able to reserve the correct seats to ensure we travel together.
I believe up to 70 days before we fly we can change our booking. That’s only 7 days away. But Thomson are currently unable to confirm anything. I hope you understand this puts us all in a difficult position…
Hi Mark, I can fully appreciate the frustration that this is causing to customers. I’d like to reassure you that should we not receive our Dreamliners in time, your holiday will still go ahead and you’ll travel on an alternative aircraft.
Lauren, what do you mean by “Should our customers not be travelling on a 787 Dreamliner, WHERE POSSIBLE we’ll re-allocate them onto a Thomson Airways 767 aircraft with a premium cabin” – Stefan has already made a statement that “Let me reassure you that the 767 can has the capacity to hold the same, if not more passengers in the premium cabin.”, so I dont understand why you are saying ‘where possible’ and Stefan is effectively saying its not an issue. Please explain.
Hi David, Should our Dreamliner’s not arrive on time, where possible we will re-locate you onto an alternative aircraft with a premium cabin. This means that those customers’ who’ve paid extra for our 787 premium cabin, will be offered the same service they would have received on the 787 aircraft. Those who’ve not paid for a premium cabin will be allocated seats in an economy cabin and will also receive the same level of service they would have received on the 787. Stefan is correct in the advice that he’s provided.
The problem is, you are saying “where possible’ – whereas Stefan made no such statement. Stefan’s statement reassured PE passengers that if their flight was changed to a 767, they would definately get a PE seat. Why are you saying ‘where possible’ ???
Hi David, I’m sorry that this was such a definate response, we have 2 configurations of 767, and we haven’t got confirmation on which configuration will be used in an aircraft change, if one is required.
Leanna, I’m not sure what you mean, Are you suggesting you are retracting Stefan’s statement and your own agreeing that he was correct?
Hi David, We have no further information at the moment. When we know more about the aircraft schedule and if we have to make any changes then we’ll let customers know.
Leanne, you are avoiding the question and frankly its insulting.
Hi David, I haven’t avoided the question, we’ve provided you with the most up-to-date information. When we have further details we will contact all customers.
Leanna, you most ceratinly have avoided the question.
Clearly there is a difference between Stefans definitive statment regarding PE and your statement which included the term ‘where possible’.
My question was are you retracting the statement that Stefan has made? – Yes or No.
I have been trying all day to book the seats together that I have paid for-I tried on the website-it did not know my ref no-tried on the phone this morning-after £5.00 spent on my mobile still no result as they couldnt get system to come up what do I have to do-fed up with this fiasco
Hi Sheana, I’m aware you’ve been emailing the team here to try and get to the bottom of this. If you can send your booking reference across in an email, we can look into this for you.
hello my inbound flight from florida on the tenth of may will be on the dreamliner, i payed extra to book my seats so that we could get a window seat, what will happen with my seats if the aircraft switches to a 767?
Hi Becky, We’re currently working on contingency plans should our Dreamliner’s not arrive on time. Once we have a confirmed delivery date from Boeing, we’ll look to contact customers as soon as possible if any changes are made to their flights.
thompson will need need the compensation from boeing as the future will be is it a bird or is it a plane no its thompson trying to win customers back when other airlines get their dreamliner. virgin, thomas cook ect are the wise ones they did not try to beat the competion they waited so what is the best policy to think of your customers rather than thompsons image why do not just give us your plans now give people their preium money back and if the dreamline does happen to be delivered you put in place a system were they can re book their seats mayybe the extra work would pay off
Hi Mags, As advised, we’re working on contingency plans which will include using alternative aircraft for our long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March. As soon as any further details become available, we’d look to contact you as soon as possible.
As someone who has posted on here several times I feel that as customers we are obviously wasting our breath asking these question because every answer is almost the same. These are scripted answers that are just repeated over and over again. We have found the best place to look for information is travel weekly.co.uk this is travel industy news and appear to know a lot more than Thomson claim do. I feel as customers the only way to make ourselves heard is to talk with our feet or fingers in future and book with somone else. I’m fed up of asking genuine questions and never getting answers. I asked for an e-mail adddress to complain to the CEO and was told to e-mail thomsoncares@thomson.co.uk
i think this e-mail address maybe a wind up…………. THOMSON CARES !!!!! REALLY???????????????????
and before anyone at thomson says ” have you got a question you need answering ” then yes I have read all of the above posts.
Hi Haley, We are awaiting a new delivery date for the Dreamliner, however we’re still of schedule to start flying in May. If we do have to make changes to the flight shcedule then we’ll update customers. The information on here is the most current and up to date information available.
Hayley, I agree totally.
Leanne, there has never been any mention of a possible change to the flight schedule – only the aircraft type.
Me and my partner booked to go to mexico specifically to go on this plane, we fly out late may. We are very disappointed that this may not happen as planned but i am so shocked at some of the comments and the rudness of some of these posts… I am just as much disappointed as they rest. I understand that people are frustrated but isnt it evident enough that thompson have not got/or will not give out anymore info at this moment. Stop wasting your time and asking the same questions over and over again. They will be answered in due course.
When people have paid so much money for something you expect to get the product you paid for. It’s basic contract law, I pay you money for a service that is described prior to purchase. If thomson wish to change the terms o the contract then the Least they can do is regun all monies then renegotiate. What they actually want is to give us horsemeat and expect to eat it. If I pay good money that I have worked hard to obtain then I expect good service. Not this silence and rubbish from any company.
Hi Ian, I understand that it will be frustrating if we do have to makes changes to your holiday. However we reserve the right to amend your holiday if necessary, this is stated in Our Agreement. Here’s the link for you to read at your leisure – http://www.thomson.co.uk/thomson/page/tandc/tandc.page?depDate=2009-05-01&accommInvSys=TPP&flightInvSys=TPP&lang=en
your still selling the dreamliner as the plane that will be flying in may. This is patently not the case. You can put whatever you like in the t&c’s, if i dont get that which i have paid for i will be claiming for the flight portion of the holiday in a small claims court as a breach of contract.
and we reserve the right to challenge your booking terms in a court of law if we believe that they are unfair – as in this case.
Hi Michelle, I understand that it may be disappointing and even frustrating if we do have to make an aircraft change however, in regards to our flights it states in section ’4. If we change your booking details’ that – “you will receive a refund of the premium for the relevant flight” the premium that all customers have paid to fly on the Dreamliner is £20pp (£10 per person per flight)
Leanne – We all know about your terms and conditions but what about fairness and we expect the same service which we will not get from your OLD planes. You state “we will always refund the difference in price if the replacement holiday is of a lower standard and price” so as I see it your OLD planes are of a much lower standard so we should be generously compensated.
I can see Thomson make=ing a lo of money off people who have booked onto the Dreamliner, Boeing will give them compensation which will not be passed onto the customers who have booked onto the Dreamliner flights! It’s absolutely disgusting! £20 each? Ridiculous..
£20 each? They are having a laugh right? Just think how ,uch they will make in compensation from Bosing! We’ve all been conned!
Leanne, I, like many others, will not accept £20!!!
I understand that this delay in the Dreamliner being delivered is not Thomson’s fault but for a family who has been saving for and looking forward to a holiday of a lifetime in Florida for several years to read that we may not get the PE seats we booked, which to us are a crucial part of our holiday experience (it is a long haul flight) is distressing. I understand that Thomsons don’t want customers leaving in their droves but I think it would be better service to give customers the choice of a full refund at least 3 months prior to their departure date, even if you still have no info from Boeing. We were happy to go with Thomson regardless of the Dreamliner but would go elsewhere if it meant we’d definitely get PE seats as we booked and are saving to pay for
How much notice will you give those customers affected by the change in aircraft? Of course guaranteeing a refund if we cant get PE seats is better than nothing but it won’t make up for the disappointment felt.
Hi Gail, We are currently awaiting a new delivery date from Boeing but we are still on schedule to start flying on the 1st May 13. We aim to let customers have as much notice as possible if we do need to make any changes to their holiday. If we have to change the aircraft customers will be refunded the £20 per person premium that you have paid to travel on the Dreamliner.
hi we are booked on tom062 return tom063 can you confirm these are dreamliner flights and also with the problems with dreamliner at present are thompsons confident it will be delivered in time?
Hi Simon, These flights are scheduled to be on the Dreamliner. Should we not be able to operate the 787 Dreamliner, where possible we will re-allocate you onto a Thomson Airways 767 aircraft with a premium cabin.
Not sure if asked before, but looked at the difference flying 787 v 767 PE in September when we are flying to Mexico. Where do you get the £20 difference from ?
E.g. Fly Wed 4th on a 767 and PE is £229pp, fly on Tue 3rd or Thu 5th and PE is £349. Means by my calculations you pocket £100pp extra profit if you get bumped to a 767. Please explain….
Hi Andrew, Should you not be travelling on a 787 Dreamliner, where possible we’ll re-allocate them you a Thomson Airways 767 aircraft with a premium cabin. This means those that have paid extra for our 787 premium cabin, will be offered the same service they would have received on the 787 aircraft. Those customers who have not paid for a premium cabin will allocated seats on the Thomson Airways 767 economy cabin. Those in economy will also receive the same level of service they would have received on the 787. As soon as Boeing confirm our delivery schedule, should you be impacted, we will immediately contact you to confirm all details.
I notice you have not explained the price difference. Try again?
Hi Chard, We’ve given the latest information at the moment. If there is any further information we’ll update any customers affected.
Hi Dan,
This does not answer the question. On plenty of other answers and on your web site you state that the refund would be £20, the difference in the two levels of service. One costs £349, the other £229. How is this £20 ? What other information are you waiting on ? You already know the price difference. Are you saying that you are going to revise the compensation appropriately ?
Hi Andrew, We’re currently working on contingency plans should we not receive our Dreamliners in time and the most up-to-date information we have is what we’re currently providing customers with. The £20 is the premium flight supplement per person per return flight (£10 each way).
How can you possibly state that being allocated a premium cabin in an old 767 is being given the same service as premium in the new dreamliner!!! This is total rubbish as one costs more that the other and the fact that the 787 was a new plane that you were quick to spell out all the advantages to me when selling me the flight such as “Windows 3 times as big as before” “Mood Lighting and much better air pressure leaving me feeling refreshed when I arrive” Plug in all your electrical equipment, Much quieter engines and most important of all ” Larger seat pitch than BA and Virgin in PE seats. I Could go on but it is all on your wonderful dreamliner website anyway!!! So please tell me how a PE seat in an old 767 is as good a service as I booked for!!!!
Hi Stuart, I can appreciate your disappointment should our Dreamliner flights not go ahead, but unfortunately these circumstances are out of our control. Should we have to use an alternative aircraft, we’ll do everything possible to ensure that you get to your destination as comfortably as possible and still receive the premium 787 service from our crew on board. You’ll still receive your inflight meals, complementary drinks in the premium cabin, bar services and snacks, inflight retail and on demand entertainment and the seat pitch in economy on a 767 is 33″ and in Premium it’s 36″. As soon as Boeing confirm our delivery schedule, should there be any customers impacted, we’ll immediately contact these customers to confirm all the details.
i have just read this in buisness news in the chicago times online boeing are planning a short term fix
The interim fix includes a heavy-duty titanium or steel containment box around the battery cells, and high-pressure evacuation tubes that, in the event of a battery fire, would vent any gases to the outside of the jet.
then the time scale is as below
Even if the FAA agrees, the short-term fix will take at least three months to design, test, certify and retrofit, said an Everett source who knows details of Boeing’s proposed solutions.
can u respond yet again i can find more information out on other websites than thomson telling me as a customer i tried to move my holiday yet again to a CLOSER airport and pe seats and agin you want to charge me £100 when are you going to do the right thing with your customers
?????????????????????????????????????????????????????????????????????????
Hi Mark, We want to make you aware that Thomson Airways has not yet been given a new delivery date for its first 787 Dreamliner by Boeing. Our priority is to ensure our customers go on their holidays and we are, therefore, putting contingency plans in place including using alternative aircraft for our long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March.
I think it’s a joke TYPICAL TECHNOLY and Thompson need to keep there customers informed of every little thing cuse we have all paid alot of money to go on the 787
Leanne how would you answer this?
I go to Florida twice a year every year for the last 14 years with my family. I always have chosen to travel scheduled flights with BA, Virgin or United in Premium class seats. As Thomson were the first to receive the Dreamliner I decided to opt with Thomson as you were bold and were the first to order and receive it. I would never have considered booking on a 767 charter for a long haul flight with any company not just Thomson. Do you honestly think that after paying over £1000 per person to travel premium from Gla-SFB for 6 of my family including my 5yr and 12 yrs old children at this price I will accept being put on an old 767 and get £20 per person as compensation!!! Do you think this is being fair? Do not quote me your T&C’s as this is not the issue. Thomson offered me a flight on the Dreamliner and now cannot deliver so contract has been broken and Thomson are morally wrong here as you will be compensated by Boeing. So as a shareholder in your company I want to know why you will not pass that compensation on to your customers by offering a refund in full or a decent compensation. My flights have cost me over £7000 and you would offer me £120 compensation that is disgusting.
I await your reply thanks.
Hi Stuart, We don’t have any information about compensation from Boeing. Our priority is to ensure our customers go on their holidays and we are, therefore, putting contingency plans in place including using alternative aircraft for our long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March. You can find out more about the Dreamliner supplements in Our Agreement online and in the back of the brochure.
Dan
I know you are waiting for an alternative delivery date from Boeing and I have read from experts, that the 787 battery/electrical problem is going to take till at least October 2013 as this is going to be a complete redesign not a quick fix. Tell everyone your “contingency plan” is now in affect and then everyone can then have a bun fight to get the seats that they originally wanted or reserved, which I know that everyone is going to be disappointed. Not only that if they have to change the flight dates, its not guaranteed that the hotel will have the rooms available.
Get a grip, so people can plan and have a relaxing holiday. The 787 is not coming any time soon!!!!! cut your losses before you end up on watch dog.
Hi Jaffar, As advised as soon as we’ve a delivery date from Boeing customers will then be contacted and advised of their options. At this present time we don’t have any more information.
Dan this does not really answer my questions does it. In one of your answers below you state that if people were booked on a dreamliner and are transferred to a 767 they will be put into Premium Class is this right? We booked Premium Class on the Dreamliner that cost me £250 per person extra so will I be compensated this amount?
Hi Stuart, As we’re still putting contingency plans in place, we wouldn’t be able to confirm these details.
Myself and my partner have picked to select our seats, we depart 6th may. I would guess when we select our seats it will be on a 787 seating plan, I’m in no way confident that this will be a dreamliner flight, so I wont hold my breath but if it is a 767 we will have to fly on, how will we be able to use our “select your seats” option and how far in advance will we be notified as there is less than 11 weeks now before departure. Also as the 767 seats less passengers than a 787 how will this also work out?
Thanks
Hi Jenny, Our priority is to ensure our customers go on their holidays and we are, therefore, putting contingency plans in place including using alternative aircraft for our long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March. As soon as Boeing confirm our delivery schedule, should you be impacted, we will immediately contact you to confirm all details.
If it is not the Dreamliner i will be flying on due to delays which Boeing have you got in place instead??
Hi Becky, Should you not be travelling on a 787 Dreamliner, where possible we’ll re-allocate you onto a Thomson Airways 767 aircraft with a premium cabin.
Hi
We have Just reserved our seats in PE on the Dreamliner for 17/05.
If, as is looking likely, the Dreamliner is not available and we move onto a 767, will our reserved seats move onto the 767 or will we need to reserve them again?
If we have to resrve them again, I hope they have more operatirs available as there will be an awful lot of people trying to re-reserve there seats.
Thanks
Hi Ian, Once we’ve finalised our contingency plans we’ll contact customers whose flights may be affected.
Hi Dan, everybody in Thomson keep referring to ‘once we have finalised our contingency plans’ Thomson have been putting these ‘contingency plans together for 3/4 weeks now. How much longer do the public have to wait to hear what they are?
Hi Mrs Leigh, We’ll update our customers as soon as we have any further information. I’m sorry for any disapppointment this has caused.
LETS STOP BEATING ABOUT THE BUSH NOW THOMSON….. i HAVE LESS THAN 11 WEEKS BEFORE I FLY , I HAVE NO FAITH IN YOU AS A COMPANY AND DONT BELIEVE ANYTHING YOU SAY. I AM NOW ASKING FOR A FULL REFUND OF EVERYTHING I HAVE PAID. I WILL REBOOK WITH VIRGIN WHO ARE CHEAPER, OFFER A BETTER SERVICE AND GIVE ME WHAT I HAVE PAID FOR AND REASSURANCE THAT I WILL HGET ON MY HOLIDAY WHEN I HAVE BOOKED IT. NO IM NOT PAYING ANY FEES
I’m sorry to hear you feel that way, Haley. We’re currently working on contingency plans should we not receive our delivery on time and will contact customers should they be impacted. Normal booking conditions will apply for customers who wish to amend or cancel their holiday until we have a confirmed delivery date from Boeing.
I see that Boeing are putting NASA experts on all of these problems. I’ve read the Boeing website and ultimately the new batteries save weight against the old ones. The 787 has two batteries and they are saving 20kg of weight on each battery. I’m no scientist BUT put the old batteries on them until they find a solution then replace them back. Surely on a plane weighing many tonnes 40kg extra isnt gonna hurt. Thats not even two passengers luggage allowance. Just a suggestion!!
How difficult is it to understand??…Once boeing confirm a date of deliverly…then we will be notified….At the end of the day I work hard all year and I would rather go on holiday than not…..Yes it would be nice to be on the dreamliner….however there is more important things in life to worry about….If you don’t have the answer to a question, then how can you answer it….same thing….A holiday is about the destination and time away from work….as long as I am there I dont care how i get there…..People in the world are not as fortunate to afford holidays….Thank ourselves lucky!!!!!
Below is the premium upgrade price that I have paid for the flight from Glasgow to Sandford. This does not equate to £20.00 and a premium in a 767.
Will I get 38 inch seat pitch on a par with industry heavyweights like BA and Virgin as you quote online will I get the choice of 10 movie channels to watch as I please on a 9 inch monitor please answer this specifically please. This cost me £399,00 extra including my kids so I need an answer not one of your standard replies. The normal flight would have cost me under£800 on a 767 PE so give me some answers please….. Below is copied and pasted from your web site
Stuart McGregor
399.00 pp
21 nights Sun 21 Jul 13
12:2016:10
Day flight
TOM 570
Sun 11 Aug 13
18:1007:00
Day flight
TOM 571
Hurry, only 03 seats left!
1 Adult£920.17
Taxes & charges£118.83
Web saving-£30.02
Total price:£1,008.98
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Just copied this from your website so it will make it easy for you to compare the old 767 service with the new 787 and then tell me I will receive the same level of service if I am put on a 767 go on I would love to see you explain.
Fly on the Dreamliner – fly on the best…
More legroom in economy than BA and Virgin*
Plug your MP3 player into your seatback TV
High-spec mood lighting to help your body clock
Spacious cabin over 6-foot high
Dim your window at the touch of a button.
Sounds very good has your old 767 been updated???
By the way you are still selling the dreamliner as of this minute unbelievable
Stuart McGregor
Why is this still in moderation???
Can you not respond to this???
Hi Stuart, I’ve responded to your other post about the 767 features.
Hi Stuart, I’ve replied to your previous post about the benefits of the 767.
Rhiannon you never responded to my post at all. I asked the question that how can we receive the same level of service that we would have received on the 787 if we are put on an old 767 because you do not have all the comforts of the 787 on the 767!!! This is correct is it not? Mood lighting, I pad powerups better oxygen levels etc etc
You did not repond to this or the fact that I paid twice as much for PE on the 787 as the 767 would have been. {lease respond the these points please. Thank you Stuart
Hi Stuart, The same level of service that we’ll be offering is the inflight meals, complementary drinks in the premium cabin, bar services and snacks, inflight retail and on demand entertainment. As soon as we’ve any further information on the Dreamliner and if any customers are effected, they’ll be contacted as soon as possible and advised of their options.
I have submitted a query to Thomson via the flight only website through which I booked our Dreamliner flights in June 2012, for a departure on May 10th from Manchester to Sanford. I was not complaining, I was purely asking for confirmation that Thomson will fly us to Sanford on the 10th May as scheduled, even if it is not on the Dreamliner. Why have Thomson n to had the decency to reply to my query?
I’m sorry to hear you’ve not received a reply, Manchesterbased. Did you use the following online form to contact us? – http://www.thomson.co.uk/editorial/send-us-an-email-confBooking.html
Should our customers not be travelling on a 787 Dreamliner, where possible we will re-allocate them onto a Thomson Airways 767 aircraft. We’re currently working on contingency plans and customers holidays will still go ahead. I hope that helps.
rhiannon@thompson your amswer to a question above if the dreamliner was not in service were possible will would allocate passengers on 767s the word possible is that meaning some holidays will be cancelled
addition to other question If the 767s do hold as many passengers why are you still taking booking fo may holidays on the dreamliner I booked in august 2012 so my holiday should go ahead as planned I hope I dont loose out because booked a premium seat two weeks ago.
Hi Mags, We’ve not been given a new delivery date from Boeing so there hasn’t been any confirmed changes to our Dreamliner bookings.
Hi Mags, I can assure you that customer holidays will still go ahead and this is why we’re working on contingency plans at the moment.
Hi Rhiannon, I did use the online form you mentioned and still haven’t had a reply. I have contacted flight extras and been able to reserve my Dreamliner seats in Premium for the outbound flight, but not inbound as yet (which is understandable as the inbound is more than 90 days away). However, my only concern is that we must fly out to Sanford on the 10th May. There is no option for us to arrive in Florida on a later date, so as long as Thomson will assure me that we will depart Manchester on the 10th May, that’s all I’m concerned about at the moment.
Hi Manchesterbased, We’ve no reason to believe that any flights will be cancelled or the flights to be moved. Once we have further information and if your flight was to be affected then we’d be in touch with you.
It is pointless asking questions on here, as all the answers seem to be Automated and no real personal response, the only way to get this resolved is complain to watchdog i have emailed them because Thomson have broken my agreement, that’s like signing up for a Iphone 5 Mobile contract and receiving a Iphone 3gs how would that stand in court it wouldn’t so Thomson are a joke, you have lost me for any future bookings and im sure lots of others will go elsewhere in future. Bad after sales and customer service.
Let me guess you will respond with ……we are doing everything we can to get our delivery in the 1st may and are doing contingency plans if there is a delay…….
Hi Clive, I’m sorry to hear you’ve been unhappy with our responses on the blog. The information we’re providing customers is the most up-to-date information we have at this time and we’ll update everyone when we hear anything further.
A probe into the overheating of a lithium ion battery in an All Nippon Airways Boeing 787 found it was improperly wired, Japan’s Transport Ministry said Wednesday.
Japan probe finds miswiring of battery on Boeing 787 ‘Dreamliner’
ALL THE PROBLEM WAS DOWN TO HUMAN ERROR!
I put two posts on here last night and they have not appeared is there a reason they have been kept off? Is it because I quoted what the flight experience would be on the 787? as opposed to your old 767′s ?? Why do they not appear please?
Hi Stuart, We have to approve all comments before they’re posted on our blog and we’re just working through these now. All your previous posts have now been answered. I hope that helps.
as long as im flying the pe ive booked i suppose i can handle the flight but no pe no flight. I’ll expect a complete refund so that i can book with another airline.
I will ask again why are the posts that I placed on here on the 19th not appearing? The comments were awaiting moderation and have now gone. Please could someboday reply??
Hi Stuart, We’re currently working through all the posts on the blog and will approve and respond as soon as possible. Sorry for the delay.
Rhiannon
I have received a response to every query until the last two i have made. Are Thomson struggling to come up with an answer to these posts!!!! Regards Stuart MCg
Rhiannon how long does it take to reply to these posts and tell me why they are not showing now and some are in moderation. What is happening to this site. If you cannot answer the questions then just shut the site down. I have taken my case to Watchdog and also to my own corporate lawyer now as you will not be providing me with the 787 service I booked up for.
Hi Stuart, We’ve responded to all your comments now.
Come on Thomson that is three days now to receive a response and the posts are still in moderation what is the problem with addressing my question???
Hi Stuart, We’ve responded to all your comments.
Flights could resume by April if US authorities accept the proposed plan, they said.
Here is the latest report;
Flights could resume by April if US authorities accept the proposed plan, they said.
But Transport Secretary Ray LaHood has warned 787s will not fly again until he is “1,000% sure” they are safe.
So March delivery is 1000% not going to happen ‘at a guess’. With your 3 months strict testing no flights till July unless you intend to have yours delivered by sea freight. Stop saying we may get a delivery and let your passengers book alternative flights ‘FOR FREE’.
Hi Jaffar, We’ve given the latest information we have at this moment. If anything should change and your flight is affected then we’ll be in touch.
I am booked on dreamliner to fly from Glasgow on 28/7/13 . I have mobility issues and part of my problem is that my leg doesn’t bend properly, I am concerned that if plane changed to 767 may not have enough leg room to get my leg under seat in front. The extra legroom on dreamliner was reason for booking this specific flight . Can you offer any advice as I am really anxious now.
Hi Sheila, Our Dreamliners offer 33 or 34 inches seat pitch in Economy Club, our Boeing 767 planes have 33 inches seat pitch in Economy Club, so both planes offer the same or similar leg space.
Hi a question which I think I might be the first to ask, obviously you are still waiting for word from Boeing as regards the dreamliner, the question is are the aircraft planed for thomson all ready built and as soon as the go ahead is given the will be flown to the UK or are they already hear, and does it take long for these aircraft to get up to operating standards. Cheers.
Hi Geoff, We haven’t received delivery of our first Dreamliner and we’ve not yet been given a new delivery date for its first 787 Dreamliner by Boeing. Our priority is to ensure our customers go on their holidays and we are, therefore, putting contingency plans in place including using alternative aircraft for our long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March.
you never answer the question asked by the other customer please give a straight answer we know you have not received you delivery you keep telling us that but the previous question are these planes built and ready to go if you do not know the answer just say. I would have thought that Boeing would not have stopped the building of these aircraft rather that have any more hold ups and having to pay Thompson compensation on the delay in receiving the Dreamliner .
Hi Margaret, Boeing are continuing to build our aircraft and three planes are already built.
Google – g-tuia and you will see the 787 thomson aircraft ready and waiting!!!
Thomson have now pulled all premium seats from their dreamliner flights. I’ve checked every date May and June and none available. This is obviously part of their plan when they change planes as dreamliner offered more premium than 767 so don’t want to over book as people won’t be able to have premium. Thomson a had the cheek to say its full. Clearly not as no dates available however they were yesterday.
Hi Leanne, As I’ve advised to you on Twitter, we don’t have any Premium Club seats remaining on the dates you’re looking at. I’m sorry for any disappointment this has caused.
Hi Michelle, Our priority is to ensure our customers go on their holidays and we are, therefore, putting contingency plans in place including using alternative aircraft for our long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March.
Please can you remove my previous post as I didn’t expect you to include the flight numbers in the published post. Please remove either the flight numbers or the whole post as anyone could now add extras to my flihts with the published details. Thanks
That has been removed Michelle.
Hi, can you answer the following.
How many 787′s were you due to have by May and how long from delivery to putting them in to service do you need. i.e. delivery in April, in service 2 weeks later?
Thanks
Hi Chard, Thank you for your question. We’re expecting a delivery of 4 commercial Dreamliners in May. In regards to putting them into service, we currently don’t have that information to hand from Boeing as of yet.
Hi Chard following my previous comment I just wanted to clarify that I misread your question and would like to retract my previous answer with …. We’re looking at receiving 4 Dreamliners into our fleet. Currently our delivery date has not been confirmed by Boeing but we are continuing working towards our first flight on May the 1st 2013. Once we have a confirmed delivery date, we’ll be able to review our plans for putting our Dreamliners into service. If we were to make any changes we’ll contact all affected customers.
Thanks for that Stefan.
Could you tell me if my inbound and outbound flight is due to be on the dreamliner. My reference is.
xxxx/xxxxx
Thanks.
Hi Chard, Having looked into this for you I can confirm you’re due to flying on the Dreamliner. Hope you have a wonderful holiday.
Thanks Stefan, Is that there and back? Please ignor the moaners on here its not u guys fault this has happened.
Hi Chard, I can confirm it’s there and back. Thank you for your kind words.
Leanne
the offcial answer is that Thomsons test new planes for 3 months for insurance and safety, although they wont tell us this. So when the no fly ban is lifted in April, they have to deliver and test, so it will be at least July before any flights starts.
Some previous posts are aleady showing potential issues, with no PE seats available on selected dates and there are going to be alot of passengers not being able to get premium cabin seats. There is going to be a massive rush for a limited number pe seats. So its a lot of upset and for £10 compensation!!!!!!! what a joke
Hi could you tell me the correct baggage allowance for premium seats on the 787 as your brochure states 23kg and all the paper work I have states 20kg. Could you e.mail me with the results if it is 23kg as first advertised, also what would it be on any alternative plane you may use. Cheers.
Hi Geoff, Having looked into this for you I can confirm the baggage allowance for premium seats on the 787 is 23kg. Sorry we can’t email you from here. I hope this helps.
Hi, I probably know that we will not fly on the 787, have reserved our seats so if we dont fly will be be given the same number seat which we have reserved if going on 767, dont care about 787 as long as we get to go on our holiday, saved hard for this holiday, if not on 787 do we have to reserve seats on 767 or will they be automatically transfered? Please can you give an honest answer.
Hi Lynn, Thank you for your question. I understand your concerns, but at the moment in time we’re still working on our delivery date of May the 1st. We have put in place contingency plans in case the delivery date is delayed and once we have more information we’ll be contacting all affected customers regarding the change.
Hello. can you please advise based on the latest news if you believe that Thomson Dreamliner will be availabe for the start of May? if not how will you compensate those customers that have paid to be on a Dreamliner flight if it will not fly.
i havent seen any updates on here since last year.
many thanks
Ed
Hi Ed, We’re still awaiting a confirmed delivery date from Boeing. Our priority is to ensure our customers go on their holidays and we are, therefore, putting contingency plans in place including using alternative aircraft for our long-haul flights to Mexico and Florida if delivery is delayed beyond the end of March. As soon as Boeing confirm our delivery schedule, should there be any customers impacted, we will immediately contact those customers to confirm all details.
Perfect cheers. im guessing if we ave paid for Premium we will get Premium on the alternate flight if one is needed?
cheers
Ed
Hi Ed, Yes we’ll allocate you to Premium seats on the alternative aircraft if this is necessary. Once We have more information from Boeing, we’ll be able to look at which 767′s we have available to use in our fleet.
Many thanks Joanne. sorted my seating out today. fingers crossed Dreamliner flys but end of the day as long as i get there that day i dont really care lol
Hi
We are due to fly from Manchester on Sunday 16th June on the dreamliner we have paid £310 each to upgrade to the premium club the upgrade was a lot more expensive for the dreamliner than altenate aircraft, if an alternative aircraft is used will you A) ensure the upgrade is honoured on the new air